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CIO Executive Council

Join CIO Executive Council Members Louie Ehrlich of Chevron Global Downstream and Marc West of H&R; Block for a live web conference on the Future-State CIO program, the initiative developed by the CIO Executive Council that offers resources and outreach to help IT leaders and businesses achieve their full potential. Register today!


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At the Ninth Annual CIO 100 Symposium and Awards Ceremony, you'll get to share your thoughts and discuss your challenges with some of the foremost experts and award winning CIOs in the country.

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ABC: An Introduction to Outsourcing



Everything you need to know to avoid the pitfalls of outsourcing.

Compiled by Stephanie Overby

What is outsourcing?

There are as many definitions of outsourcing as there are ways to screw it up. But at its most basic, outsourcing is simply the farming out of services to a third party. With regards to information technology, outsourcing can include anything from outsourcing all management of IT to an IBM or EDS to outsourcing a very small and easily defined service, such as disaster recovery or data storage, and everything in between.

The term outsourcing is often used interchangeably—and incorrectly—with offshoring, usually by those in a heated debate. But offshoring (or, more accurately, offshore outsourcing) is, in fact, a small but important subset of outsourcing wherein a company outsources services to a third party in a country other than the one in which the client company is based, primarily to take advantage of lower labor costs. This subject has proven to be a political hot potato (see Offshore Outsourcing: The Politics and Offshore Outsourcing: The People) because unlike domestic outsourcing, in which employees often have the opportunity to keep their jobs and transfer to the outsourcer, offshore outsourcing is more likely to result in layoffs.

Why outsource?

The business case for outsourcing varies by situation, but reasons for outsourcing often include one or more of the following:

  • lower costs (due to economies of scale or lower labor rates)
  • variable capacity
  • the ability to focus on core competencies by ridding yourself of peripheral ones
  • lack of in-house resources
  • getting work done more efficiently or effectively
  • increased flexibility to meet changing business and commercial conditions
  • tighter control of budget through predictable costs
  • lower ongoing investment in internal infrastructure
  • access to innovation and thought leadership


More Information, More Records Management Options

Geoff Nesnow, Iron Mountain's senior manager of data protection market strategy, outlines some options and strategies for protecting everything from CRM data...
Sponsored by Iron Mountain   View this Webcast »


The CIO's Guide to Mobile Security

As the use of mobile devices in organizations increases, so does the financial and legal risk...
Sponsored by BlackBerry
  View This Webcast »


Successful Strategies for IP Business Communications

How to effectively utilize and manage your mobile workforce...
Sponsored by Interactive Intelligence   View this Webcast »

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CIO to Go: Making Large-Scale Outsourcing Work

Large-scale outsourcing deals promise big savings, but they fail half the time. Here's how to make them successful.  Read More »


So, You Want a Career in IT?

Listen as Frank Modruson, chief information officer, for Accenture shares insight and advice on successful careers in IT, recommendations on how to hire IT talent and how the role of the CIO is changing.  Read More »


How to get started with a service-oriented architecture

Listen to industry expert, BEA senior vice president Bruce Graham, a former chief information officer himself, share peer insights into how SOA can be implemented, who the key sponsors are and key challenges cio's might face moving forward with SOA.  Read More »

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TWO WORLDS COLLIDE: Combining PPM and ALM, from the PMO Perspective

Learn how industry trends such as SOA, web services, and agile methods are driving closer integration between PPM & ALM.  Read More »


Virtualization Drives Verifiable, Flexible Business Continuity and Disaster Resiliency Solutions

More than ever, your organization needs to be focused on Business Continuity and Disaster Resiliency (BCDR).  Read More »


Privacy vs. Customer Intimacy-Strike the Balance

Gain valuable insight into striking a balance between privacy and customer intimacy...  Read More »

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How To Do Nearly Anything

Just the basics, please. Sometimes we all need a refresher or we need to make sure our team and our colleagues are all on the same page.

Over 25 tutorials on everything from business intelligence to virtualization.


Apache runs more securely on Solaris 10 than any other OS

Desktop Management Becomes Truly Manageable

Learn how many companies have evaluated their data protection choices in today's market

Learn how to make better, more strategic decisions about application development.

Reduce mainframe application support cost by 25 to 50 percent

Improve flexibility and increase revenue with a Service Oriented Architecture

Learn Successful Consolidation Implementation Strategies from Logicalis

Have a virtualization strategy in place to meet business demands? Having a virtualization strategy in place is a key element of creating dynamic IT. Read more...

Learn more about Business Service Management (BSM) from BMC Software.

Managing PC environments is often a challenge for end users and IT staff alike.

Read free research about how streamlining processes across the supply chain helps retailers achieve operational efficiency.

The Importance of Appropriate Tools for Compliance Risk Reduction

IT's Role in Health and Life Sciences

Economical, High Performance NAS - Read This whitepaper today!

IT Leadership - Moving from Cost Management to Value Creation

The emerging role of the CIO: Register with CIOindex for the live webinar on 3rd July 2007

Predicting, Managing and Controlling the Cost of Storage Growth in Large-Scale Environments

2007 Virtual Security Summit: Protecting Your Enterprise: Now and Into the Future

Find out how integrations between PPM & ALM systems can provide visibility into key project metrics

Increased value, longevity and performance of existing legacy platforms

Top 5 Trends in Service Level Management - 2007 Survey Results

Virtualization Drives Verifiable, Flexible Business Continuity and Disaster Resiliency Solutions

Market research firm IDC projects that 90 million copies of Windows Vista will be deployed in 2007

Gain valuable insight into striking a balance between privacy and customer intimacy.

Trade up to the latest BlackBerry® smartphone for a CASH REBATE.

Connect employees on the road like they were in

Read "Solving the Distributed Data Problem: The Rise of Remote Data Protection Services" Report

Executives Warn: SOA Demands More Than Just Technical Change

Get tips on how to quantify/communicate the value applications are providing to the business

Learn about VMware and Sun's disaster recovery solution

How CIOs Can Drive Growth, Business Flexibility and Innovation

How do CIOs fund "the innovation gap" without lowering service levels or effectiveness?

INTEROP ABILITY from Microsoft & Novell simplifies your data center.

Implementing Project Portfolio Management in Digestible Bites

FREE PMO Toolkit - PMO dictionary, articles, white paper, best practices & more!

7 Lessons Learned Based on SunGard's Adoption of SOA

White paper: Three action steps to successful data governance

Read this white paper offering guidance on how to avoid the pitfalls of SOA

High Performance Wi-Fi Webcast

Webcast - Understand and Manage the Value of Information Technology

Storage Encryption: Implementing the Linchpin of Data Security

New Sun Blade Systems. Learn more today

Learn how Integration of ALM and PPM Provides Better Visibility into App Dev

Virtualized Solutions to Today's Business Connectivity Challenges

Webinar: Characteristics of a Truly Agile BPMS Technology

Your organization needs to be focused on Business Continuity and Disaster Resiliency (BCDR)

TomorrowNow's third-party enterprise software support offering enables CIOs to free-up IT budgets

Research shows that companies that optimize their deployment practices enjoy significantly lower costs to deploy PCs

Control the Cost of Storage Growth in Large-Scale Environments.

Enhance communication capability during a crisis. Read our white paper.