Inside Apple

APPLE, Cork, Ireland
AppleStore Customer Services – German Speakers
(Temporary & Permanent Positions)

Overview

AppleStore Customer Services (ASCS) is the group responsible for providing support to all customers of Apple's online store, and Apple's Telesales teams, post-purchase. This support mainly relates, but is not limited, to; delivery queries, product returns, payment queries, and order cancellations. This is not a technical support role.

Based at Apple's EMEA headquarters in Cork, Ireland, ASCS supports customers in the following European languages; English, French, German, Italian, Spanish, Dutch, Swedish, and Norwegian. Candidates for the role of ASCS Customer Service Representative (CSR) will only be considered where their mother tongue is that of the market they will support.

Responsibilities

ASCS CSRs are responsible for answering inbound calls from AppleStore customers, taking responsibility for answering the customer's question or resolving their issue, and ensuring that the customer is satisfied with the support they receive from ASCS. This will include, but is not limited to, the following activities:

All ASCS CSRs are expected to deal professionally and competently with all customers, representing Apple in a positive manner at all times, to ensure the best possible customer experience for all AppleStore customers at all times.

Experience Required

Personal Characteristics

If you are interested in applying for this position, please forward your application to applehr@euro.apple.com immediately.

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