Knowledge Process Outsourcing (KPO)
Knowledge Process Outsourcing (KPO) has now come of age, with the market for KPO services in the Financial Services sector alone expected to be worth US$5billion by 2010, claims this new KPMG report. KPO – seen as the third generation of the outsourcing process - may now be considered a bona fide, mainstream outsourcing option.
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