A multiprocessor computer that is running Windows Vista or Windows XP stops responding on a black screen after you resume the computer from hibernation

Article ID:951126
Last Review:April 7, 2008
Revision:1.0
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SYMPTOMS

Consider the following scenario:
You have a multiprocessor computer that is running Windows Vista or Windows XP.
The computer has exactly 32 processors.
You resume the computer from hibernation (S4).
In this scenario, the computer stops responding on a black screen.

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RESOLUTION

Hotfix information for Windows Vista

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb951126~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,79901-Apr-200814:10Not Applicable
Package_2_for_kb951126~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,96601-Apr-200814:10Not Applicable
Package_3_for_kb951126~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80401-Apr-200814:10Not Applicable
Package_4_for_kb951126~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80401-Apr-200814:10Not Applicable
Package_5_for_kb951126~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80401-Apr-200814:10Not Applicable
Package_6_for_kb951126~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80001-Apr-200814:10Not Applicable
Package_for_kb951126_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42601-Apr-200814:10Not Applicable
Package_for_kb951126_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36701-Apr-200814:10Not Applicable
Package_for_kb951126_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71301-Apr-200814:10Not Applicable
Package_for_kb951126_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42101-Apr-200814:10Not Applicable
Package_for_kb951126_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42301-Apr-200814:10Not Applicable
Package_for_kb951126_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42501-Apr-200814:10Not Applicable
Package_for_kb951126_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43101-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42201-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43001-Apr-200814:10Not Applicable
Package_for_kb951126_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42001-Apr-200814:10Not Applicable
Package_for_kb951126_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42401-Apr-200814:10Not Applicable
Update.mumNot Applicable3,57101-Apr-200814:10Not Applicable
X86_hal.inf_31bf3856ad364e35_6.0.6000.20804_none_01c3715e23e2d4ec.manifestNot Applicable2,24401-Apr-200814:14Not Applicable
X86_hal.inf_31bf3856ad364e35_6.0.6001.22147_none_03816f4c2127247f.manifestNot Applicable2,24401-Apr-200814:14Not Applicable
Halacpi.dll6.0.6000.20804137,27201-Apr-200804:43x86
Halmacpi.dll6.0.6000.20804163,38401-Apr-200804:43x86
Halacpi.dll6.0.6001.22147141,88001-Apr-200804:54x86
Halmacpi.dll6.0.6001.22147177,20801-Apr-200804:54x86
Windows Vista, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Amd64_hal.inf_31bf3856ad364e35_6.0.6000.20804_none_5de20ce1dc404622.manifestNot Applicable1,65601-Apr-200814:17Not Applicable
Amd64_hal.inf_31bf3856ad364e35_6.0.6001.22147_none_5fa00acfd98495b5.manifestNot Applicable1,65601-Apr-200814:17Not Applicable
Package_1_for_kb951126~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,80901-Apr-200814:10Not Applicable
Package_2_for_kb951126~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,97801-Apr-200814:10Not Applicable
Package_3_for_kb951126~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,81401-Apr-200814:10Not Applicable
Package_4_for_kb951126~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,81401-Apr-200814:10Not Applicable
Package_5_for_kb951126~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,81401-Apr-200814:10Not Applicable
Package_6_for_kb951126~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,81001-Apr-200814:10Not Applicable
Package_for_kb951126_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43401-Apr-200814:10Not Applicable
Package_for_kb951126_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37501-Apr-200814:10Not Applicable
Package_for_kb951126_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72301-Apr-200814:10Not Applicable
Package_for_kb951126_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42901-Apr-200814:10Not Applicable
Package_for_kb951126_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43101-Apr-200814:10Not Applicable
Package_for_kb951126_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43301-Apr-200814:10Not Applicable
Package_for_kb951126_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43901-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43001-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43801-Apr-200814:10Not Applicable
Package_for_kb951126_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42801-Apr-200814:10Not Applicable
Package_for_kb951126_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43201-Apr-200814:10Not Applicable
Update.mumNot Applicable3,59701-Apr-200814:10Not Applicable
Hal.dll6.0.6000.20804272,44001-Apr-200805:10x64
Hal.dll6.0.6001.22147233,52801-Apr-200805:32x64
Windows Vista, IA-64-based versions
File nameFile versionFile sizeDateTimePlatform
Ia64_hal.inf_31bf3856ad364e35_6.0.6001.22147_none_0383134221252d7b.manifestNot Applicable1,65501-Apr-200814:11Not Applicable
Package_1_for_kb951126~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80401-Apr-200814:10Not Applicable
Package_2_for_kb951126~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80901-Apr-200814:10Not Applicable
Package_3_for_kb951126~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80901-Apr-200814:10Not Applicable
Package_for_kb951126_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42501-Apr-200814:10Not Applicable
Package_for_kb951126_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42601-Apr-200814:10Not Applicable
Package_for_kb951126_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42901-Apr-200814:10Not Applicable
Package_for_kb951126_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43401-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42601-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43301-Apr-200814:10Not Applicable
Update.mumNot Applicable2,42301-Apr-200814:10Not Applicable
Hal.dll6.0.6001.22147426,55201-Apr-200805:17IA-64

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Hotfix information for Windows XP

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 installed.
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Halaacpi.dll5.1.2600.3344131,96801-Apr-200809:29x86SP2
Halacpi.dll5.1.2600.334481,28001-Apr-200809:29x86SP2
Halapic.dll5.1.2600.3344150,65601-Apr-200809:29x86SP2
Halmacpi.dll5.1.2600.3344134,52801-Apr-200809:29x86SP2
Halmps.dll5.1.2600.3344152,70401-Apr-200806:59x86SP2
Windows XP with SP3, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Halaacpi.dll5.1.2600.5573131,96801-Apr-200811:35x86SP3
Halacpi.dll5.1.2600.557381,28001-Apr-200811:35x86SP3
Halapic.dll5.1.2600.5573150,65601-Apr-200811:35x86SP3
Halmacpi.dll5.1.2600.5573134,52801-Apr-200811:35x86SP3
Halmps.dll5.1.2600.5573152,70401-Apr-200811:35x86SP3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO
Windows Vista Business
Windows Vista Enterprise
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Starter
Windows Vista Ultimate
Windows Vista Business 64-bit Edition
Windows Vista Enterprise 64-bit Edition
Windows Vista Home Basic 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Ultimate 64-bit Edition
Windows Vista Service Pack 1
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP Service Pack 3

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Keywords: 
kbhotfixserver kbqfe kbexpertiseinter KB951126

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