How to Pay a Missed Toll
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Note: Monday 7am-11am are the hours of highest online usage, if you experience network delays, please try back in the afternoon or on another day.
When you miss a toll on the Illinois Tollway, you are expected to pay the actual toll amount due for the associated plaza and vehicle classification. If payment is received within one week (seven (7) calendar days), the missed toll will not be processed as a violation. Failure to pay tolls can result in fines and possible suspension of your license plate and/or your driver's license.
IMPORTANT: The use of the missed toll payment system is restricted to isolated instances of accidental missed tolls. It is not be used as a mode of regular payment. After receipt of four (4) missed toll payments within a one-year period, a subsequent missed toll will not be considered accidental and the event will be recorded as a toll violation. Please note that this system may not be used to cure a missed toll that has been recorded on a police citation, recorded on an Illinois Tollway notice of violation, or for a missed toll more than seven (7) days old.
Avoid missed tolls, Stay alert when driving
If you mistakenly find yourself in an unattended lane or in a dedicated I-PASS lane, you must continue forward for safety reasons. You cannot back-up at any time as it is unsafe. As a general rule, drivers should always slow down when approaching a toll plaza and keep an eye out for the signs that direct you into the appropriate lane. You should use the manual or automatic lanes if you don't have I-PASS. If you have an I-PASS, you can use any lane including the dedicated lanes where you don't have to stop, so Get I-PASS & GET GOING.
How to Pay a Missed Toll
Pay Online
Credit/Debit Card Only
Please have the following information available before proceeding to the Missed Tolls Payment site:
- Vehicle owner's name and contact information
- Vehicle license plate information - state, type*, number
- Date and time when the incident(s) occurred
- Identify road and Toll Plaza location(s) where the incident(s) occurred
*If you have specialty plates, (e.g., pet friendly, environmental...)this needs to be specified
Click here to proceed to Pay Missed Tolls Online
Pay by Mail
Check or Money Order Preferred
You can mail your payment (check, money order, or cash) with missed toll information to:
Illinois Tollway
2700 Ogden Avenue
Downers Grove, IL 60515
Attn: Cash Handling Division.
You will need to submit the following information to complete the transaction:
- License plate state/type/number
- Vehicle make and model
- Date and time when the incident(s) occurred
- Identify road and Toll Plaza location(s) where the incident(s) occurred
In order to avoid the incident from being recorded as a toll violation, the toll payment envelope must 1) have all the required information filled out completely and 2) delivered or mailed to the Tollway within one week (seven (7) calendar days)
of the missed toll.
