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Dear Northwest Customer:  

As a valued customer, I wanted you to be among the first to hear that we have announced an agreement to merge with Delta Air Lines. Subject to regulatory review, our two airlines are joining forces to create America's premier global airline which will be called Delta Air Lines.

By combining Northwest and Delta, we are building a stronger, more resilient airline that will be a leader in providing customer service and value. The combined airline will offer unprecedented access to the world, enabling you to fly to more destinations and have more flight choices.

You can be assured that your WorldPerks miles and Elite program status will be unaffected by this news. In addition, you can continue to earn miles with confidence on Northwest and all of our mileage partners.

The combined Delta Air Lines will serve more U.S. communities and connect to more worldwide destinations than any global airline. We will be the only U.S. airline to offer direct service from the United States to all of the world's major business centers in Asia, Latin America, Europe, Africa, and around North America.

Both airlines bring tremendous strengths to this new partnership. Our complementary service networks form an end-to-end system that is truly greater than the sum of its parts. This is a merger by addition, not subtraction, which means all of our hubs - both Delta's and Northwest's - will be retained. In addition, building on both airlines' proud, decades-long history of serving small communities, we plan to enhance global connections to small towns and cities across the U.S.

All of these positive benefits of our combination mean that we can:

  • Offer a true global network where our customers will be able to fly to more destinations, have more schedule options and more opportunities to earn and redeem frequent flyer miles in what will become the world's largest frequent flyer program.
  • Continue to serve our current roster of destinations and to maintain our hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis/St. Paul, New York, Salt Lake City, Amsterdam and Tokyo.
  • Improve the customers' travel experience through new products and services including enhanced self-service tools, better bag-tracking technology, more onboard meal options, new seats and refurbished cabins

While we work to secure approval of our merger, which is expected to take 6 to 8 months, it will be business-as-usual at both airlines. We will continue to operate as independent airlines and the people of Northwest will remain focused on providing you with the very best in safe, reliable and convenient air travel. At the same time, both airlines will be planning for a seamless integration of our two airlines, one that delivers to you the enhanced benefits that will earn - and retain - your preference.

As we work through this process, we will keep you informed at every step along the way. Please visit www.newglobalairline.com for updates. Thank you for your business and we look forward to serving you on your next Northwest flight.

Sincerely,
Doug Steenland
President and CEO
Northwest Airlines

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