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Protecting Consumers

The Consumer Protection Section aggressively protects Ohio consumers from businesses that may be violating consumers’ rights.

The mission of the Consumer Protection Section of the Ohio Attorney General’s Office is to protect the interests of Ohio consumers through the enforcement of consumer laws, complaint mediation, consumer and business education, and litigation.

Consumer protection efforts at the state, multi-state and federal level have led to landmark settlements against state and national corporations and millions of dollars in civil penalties and restitution for Ohioans.

In 2007, the Consumer Protection Section received more than 25,000 consumer complaints, opened 269 investigations, and initiated 54 lawsuits. The section took 29 judgments, totaling more than $5 million.

Top Ten Consumer Complaint Areas of 2007
Every year the Attorney General compiles a list of the top ten complaint generating areas.