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Frequently Asked Questions

Can I cancel my order?
Unfortunately, since all orders are processed immediately and sent to the warehouse for shipping, it is nearly impossible to cancel an order in time. We apologize for any inconvenience this may cause.

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How secure is my personal information I provide on your site?
With identify theft becoming one of the fastest growing crimes; we know how difficult it is for consumers to provide personal information over the internet.

The truth is, internet transactions are much safer than when you use your credit card at the local store. Your personal information is protected using a SSL (secure sockets layer), which basically encrypts all your data as it travels from your computer to ours.

How do you know your information is being protected? If you at a page that is requesting you enter any sort of personal information, you should see a little lock in the lower right hand corner of your internet browser(your browser might be different).

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How can I pay for my order?
We gladly accept Visa, MasterCard, American Express or Switch, delta, solo.

We charge your credit card once the order is processed. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

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How much will shippng cost?
Shipping costs within the UK and channel islands cost only £2.95 and free shipping on the giant stickers, play houses, cot/cradle.

Outside of UK: shipping costs will be clearly displayed on the checkout page before you confirm your order but most small items start from £5.95.

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Can i return the merchandise?
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives. Returned products must be unworn, returned within 30 days, P&P; will only be returned if the product is faulty or damaged. You can choose to have a refund or exchange.

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Can i Advertise on this website?
Jellybabys can offer you a wide range of advertising, sponsorship and promotional options to enable you to promote your companies products and services to a highly targeted audience for a low monthly/yearly cost. Please see our advertising information page for more details.

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Customer enquiries via email response time.
We will respond to all email enquiries within 1 working day where possible, and if for some unforeseen reason we can not reply within 1 working day, we will respond in a timely manner.

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What is CVV2 (Card Verification Value)
Visa, MasterCard, JCB, Switch and Solo cards have CVV2 and CVC2 security codes that are 3 digits in length, and they are located on the back of the card and are the last 3 digits, Mastercard has 4 digits on the front of the card. Please see our CVV page for more details.

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Affiliate Program Info
If you have a family friendly website you are invited to become a jellybabys program partners. As a Jellybabys affiliate partner you will make a generous 10% commission for each sale generated from your site. Please see our Affiliate Program page for more details.

Or login and start earning - Affiliate Program Login.

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