Web Search Help Center

The page you're referring to is served by Google when we experience a quick spike in traffic on Google.com. If the error page displays a squiggly word with a box below it (which is known as a CAPTCHA), just type the squiggly word into the box to continue using Google. A CAPTCHA helps us determine whether traffic is coming from automated robot software or from individual users, since most robots aren't smart enough to read the squiggly text.

If the page doesn't display the squiggly word or if you're continually receiving the CAPTCHA page, you may be able to resolve this problem by deleting your Google cookie and revisiting Google. For browser-specific instructions, please consult your browser's online support center.

If deleting your Google cookie doesn't work, you may want to try scanning your computer for malicious software. Such software is often bundled with other free downloads without your knowledge and can trigger Google to serve the CAPTCHA page. We've suggested some well-known programs below that can detect and remove such applications. Please remember that we have no connection with these companies and can't comment on their effectiveness. We can tell you, though, that trying the most up-to-date versions of these programs often makes a difference.

Lavasoft Ad-Aware: http://www.lavasoft.com/products/ad_aware_free.php
Spybot Search and Destroy: http://www.safer-networking.org/en/download/index.html
MacScan: http://macscan.securemac.com/download.html (for Mac users)

We apologize for any inconvenience and hope to have you searching on Google.com again soon.