|
|||||||||||||||||||
 |
|||||||||||||||||||
| HOME > FREQUENTLY ASKED QUESTIONS | |||
Text messaging will be introduced to our fans in 2008 as an additional line of communication on day of game. Text messaging will allow you to communicate more clearly and confidentially. Fans can text 816.679.7555 before, during and after the game from any cell phone to report any issues or problems. If you have a customer relations need or question please contact Anita Bailey.CLICK HERE TO DOWNLOAD THE CHIEFS FAN GUIDE (PDF) How to contact the Kansas City Chiefs Kansas City Chiefs CHIEFS FAN CODE OF CONDUCTThe Kansas City Chiefs are committed to creating a safe, comfortable and enjoyable experience for our fans. When
attending a game, the stadium staff will proactively intervene to support an environment where event patrons, their
guests and other fans can enjoy the event, free from the following behaviors: Pat-Down Policies You and your belongings may be searched upon entry into the Stadium. By tendering your ticket and entering the Stadium, you consent to such searches and waive any related claims that you might have against the NFL, the Kansas City Chiefs, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium. Q: What is the capacity of Arrowhead Stadium? A: The capacity of Arrowhead Stadium is 77,038 seats. There are approximately 50,000 seats between the end zones. (View Chiefs history) Q: What is the surface of the stadium field? A: In 1994, a natural grass playing surface was installed at Arrowhead for the first time replacing Astroturf. Q: Are tours of Arrowhead Stadium available to the general public? A: Arrowhead Stadium will be undergoing an extensive renovation beginning in 2007 made possible through tax dollars from Jackson County (MO) residents and will not be available for public tours until its completion. Q: Are there any benefits to being a Chiefs season ticket holder besides having tickets for each home game? A: Chiefs season ticket holders belong to one of the most recognized fan groups in the United States. Once you’re a member you have the opportunity to renew each year. You also have the chance to participate in the team’s unique annual seat relocation program by which you can improve or move your seat location. You also have first choice for home playoff tickets if the team should qualify to host a game. Priority is also given to you to purchase tickets to any of the other Arrowhead special events, including college games, concerts and the like. Finally, if the Chiefs should make the Super Bowl, your name is entered into a ticket lottery and you have a chance to purchase tickets to the game if your name is drawn. Q: How much are Chiefs tickets? A: Ticket prices for the 2008 season are as follows: FIELD LEVEL - SIDELINE SELECT - $94 Q: At what age does a child require a ticket? A: Ages three and older require a game day ticket. Q: When do I pay for my season tickets? A: Kansas City Chiefs season ticket holders receive the opportunity to renew their season tickets beginning in mid-January for the upcoming NFL season. An initial deposit of 25% of the total amount is due by mid-February to secure one’s account and the failure to make this initial payment results in the termination of the season ticket account. Additional installment payments are slated for mid-March, mid-April, with final payment due in May. In the event that the Kansas City Chiefs qualify for the NFL playoffs, statements are mailed to season ticket holders in mid-November with a payment deadline of the first week in December. If there is ever any question regarding the status of your season ticket account we encourage you to call the Chiefs Ticket Office or check your payment status online. Payment for season tickets may be made through the mail, by fax, in person at our Box Office or via www.kcchiefs.com Visa, MasterCard, American Express, and Discover are acceptable. Payment by phone is not available. Q: Is there a best time to purchase Chiefs season tickets? A: There are a limited number of available Upper Reserved season tickets right now. You may contact a sales representative at 1-888-99-CHIEFS for more information. Remember, once you’re in you have the chance to participate in the seat improvement program. Q: How do I change my seats or improve my season tickets? A: The Chiefs are unique in that they feature a program in which you have the opportunity to improve your season ticket location. To do so, you need to register by checking the appropriate box at the bottom of your initial renewal statement. The availability of seats, of course, is dependent on any cancellations by your fellow season ticket holders from the previous year, thus the importance of renewing by the specified deadline. Participation in the seat improvement program is based upon a priority determined by the length of time you have been a season ticket holder. Seats may also be added to your account based upon ticket availability. A $10 fee per account is charged for processing and handling only if a location change takes place or seats are added. For those of you who are not season ticket holders because you can’t purchase the seats you want, this is your way in. Once you become a season ticket holder you now have the opportunity to move. There are no guarantees you’ll be able to secure the seats you want, but by becoming a season ticket holder you will at least have the chance. Q: What if I move and want to change my address? A: It’s essential that your account information be kept current; consequently, notify the Chiefs Ticket Office in writing of your address change as well as your telephone number if it has changed, too. Include your account number, a daytime telephone number and sign your letter. Your account information can also be changed by accessing your season ticket account online at www.kcchiefs.com. Name changes are not permitted. For your protection, no changes will be accepted over the phone. Q: What can I do if my season tickets are lost or stolen? A: In the event that season tickets have been lost or stolen you can now forward your tickets & parking to
virtually anyone, including yourself. Please note parking passes must be forwarded up to two hours prior to parking
lots opening and tickets must be forwarded up to two hours prior to kickoff. Q: Where’s the location of the Chiefs Ticket Office? A: The Chiefs Ticket Office is located on the Southeast corner of Arrowhead Stadium at Gate D1. Tickets may be purchased there for all Arrowhead events with cash or the following credit cards: MasterCard, American Express, Visa and Discover. Office hours Monday-through-Friday are from 8:30 AM-5:00 PM and Saturdays prior to Sunday home games from 9:00 AM-1:00 PM. Q: Where is Will Call for ticket pickup? A: Tickets purchased for Chiefs games may be picked up Will Call at Gate D1 on the Southeast corner of Arrowhead Stadium beginning 1 _ hours prior to kickoff. A photo ID is required. Tickets ordered over the phone or through the Internet via Ticketmaster can be found at Will Call for pickup. Tickets left for you by a member of the participating teams may also be picked up here. Q: Is there ever an opportunity to purchase tickets for games that are announced sell-outs? A: On occasion visiting NFL teams return some unassigned tickets to the Chiefs Ticket Office on Thursday prior to a Sunday home game. These tickets are then made available for sale via the Ticketmaster system. If tickets are returned they are usually Upper Reserved seats. Consult the Kansas City Star sports pages for updates as to availability of these tickets. Q: How can I purchase tickets to Chiefs road games? A: By contacting Chiefs Travel at 816/924-5678. Q: How can I purchase tickets to the playoffs? A: As a Chiefs season ticket holder you have the first option to purchase the same seats you have in the regular season for the playoffs. Once the NFL grants the team approval, invoices for post-season playoff tickets will be mailed to you. All prices, procedures, and timelines are set by the NFL not the team and due to the short time between the conclusion of the regular season and the playoffs must be strictly followed. If the team does not make the post-season or plays only one game at home the unused portion of your playoff payment will be credited towards next year’s season tickets unless you request a refund in writing. Q: If the Chiefs make the Super Bowl, can I buy tickets? A: As a Chiefs season ticket holder, you’re automatically entered in a Super Bowl lottery in the event the team qualifies. A random weighted lottery based upon the number of tickets you have and the years you have had them will be conducted once the NFL approves that the sale may begin. If you’re a winner you’ll be notified by mail and a date will be scheduled for your payment and pickup. Q: Can I sell my tickets to someone outside the stadium on game day? PROHIBITED ITEMSFor the safety and security of our fans, the following items are prohibited in Arrowhead Stadium: ALLOWED ITEMSThe following items are permitted into the stadium: Q: How should I react when disruptive fans seated nearby inhibit my enjoyment of a game at Arrowhead? A: Common sense should dictate what is reasonable behavior and what is not. We appreciate our fans’ enthusiasm as long as they are respectful of those people seated around them. As a season ticket holder, you are accountable for the conduct of those individuals you give your tickets. Violations can result in immediate ejection, arrest, and forfeiture of your season ticket account. If you are the victim of such behavior or find yourself involved in it, please contact the Fan Assistance or CSI attendant in your section at the top or bottom of the stairs. You’ll find him in a green jacket, labeled “Fan Assistance” or in a blue jacket labeled “CSI.” Simply describe to him the circumstances leading to your complaint. The individual or individuals in question will be informed of the complaint without identifying you and asked to stop the activity in question as politely as possible. Should their behavior persist, a uniformed law enforcement officer will be asked for assistance and another warning or ejection will be issued. As a last resort and at the discretion of the law enforcement officer, the disruptive party may be arrested. Q: What sort of behavior is objectionable? A: Profane or abusive language. Threatening remarks, gestures or physical confrontations with other ticket holders. Public drunkenness or any action that disrupts the progress of the game such as throwing objects on the field or entering the playing field yourself. Q: What are the rules by which a season ticket privilege may be canceled? A: If you are involved in habitual misconduct at games, fail to meet payment deadlines, fail to follow parking regulations, or make any unauthorized transfer of your tickets you will forfeit your right to have season tickets. Q: Can someone reach me at Arrowhead Stadium in case of an emergency? A: The Chiefs and Sprint have partnered to provide an Emergency Phone System (EPS) program. When an emergency occurs, simply call the Chiefs EPS Hotline (816/920-4EPS) and a message will be delivered to the seat location of the individual you are trying to reach. Remember, this number is to be used for emergency situations only. Q: What are the hard and fast rules as to the sale and consumption of alcoholic beverages? Q: Do the Chiefs give donations and how can I receive one? A: The Chiefs are proud to support non-profit organizations by providing a charitable donation within a five-state region including Missouri, Kansas, Iowa, Nebraska and Oklahoma. Donations are strictly limited to Chiefs items and requests are not accepted for monetary contributions or tickets to games. Your non-profit must have a 501C(3) status and in making your request you must include your tax ID number. Requests must be made at least 30 days in advance of your event and in making your inquiry please include the date of your event, contact name, 501C(3) or tax ID number, and telephone number. The team donates one (1) item per year to an organization and does not sponsor business or family reunions. Q: How can I book a Chiefs player to appear at a function? A: The Chiefs try to accommodate as many appearance requests as possible but the number of requests far exceeds the ability to fill them. A one-hour time period is preferred for each appearance and driving distance must be no longer than one hour. Q: What sorts of appearances do Chiefs players make? A: The most common settings for player appearances are schools, charitable organizations or non-profit events and the occasional business function, Players do especially well in direct interaction with children, young people’s groups, or with the elderly. Career days are not acceptable since so few people have realistic opportunities to become NFL players. In making plans for a Chiefs player appearance, keep in mind the role you would like him to play at the event (motivational speech, read a book, visit with a group of children.) For best results, be sure to have the maximum number of people available for the appearance and, please, don’t ask the player to participate in any athletic pursuits that might result in his injury. Q: What does it cost to book a Chiefs player appearance? A: That depends and fees are not paid to the Kansas City Chiefs. Individual players or their representatives determine the rate of pay. As a rule, many civic organizations offer honorariums or make donations to a charity specified by the player. This incentive often helps to secure the player of your choice. All payments must be made directly to the player at the conclusion of the event. Q: Can we ask for a specific player for our appearance? A: You may ask but remember the better-recognized players are in high demand and are often not available, especially those that live outside of the greater Kansas City metro area. Moreover, timing plays a part. Tuesdays are the players’ only day off during the season. The best time to request a player is mid-February through the end of June when the NFL is not in season. Players are never available if the Chiefs are involved in post-season play. Q: What is the availability of the Chiefs coaches or staff to make an appearance? A: Coaches and staff are on a far tighter schedule than players and more often than not are not available. Requests for appearances by the team’s head coach must be made to his secretary by submitting a letter on official letterhead to his office at One Arrowhead Drive, Kansas City, MO 64129 In making your request be sure to include all the appropriate information you would send with a player inquiry. Q: How can I book a Chiefs cheerleader appearance? A: You can do so right on this site provided you fill out the appropriate information listed as request an appearance by a Kansas City Cheerleader. Cheerleaders are available for your event in the Kansas City metro area at a cost of $100 an hour and $125 outside it (plus mileage). As a rule, there is a two (2) hour limit for cheerleader appearances. Q: How can I purchase official Chiefs merchandise? A: If you’re in the Kansas City metro are, you may visit the team’s official Fan Stand at Arrowhead Stadium, or you can order official souvenirs and clothing through this Web site. Click on Pro Shop. Q: How can I purchase an official Chiefs game day program if I don’t attend the game? A: Game Day programs are available to purchase only if copies are available following a particular game. The cost is $10 and includes shipping. Make your check payable to the Kansas City Chiefs and send your request to the attention of the Sales and Marketing Department at One Arrowhead Drive, Kansas City, MO 64129. Q: How can I purchase an official Chiefs media guide? A: Media guides are printed yearly and may be purchased while they last for $19.95 (plus $3.50 shipping and handling) by calling 800/466-6320. Q: How can I purchase an official Chiefs yearbook? A: Chiefs yearbooks are printed yearly and may be purchased for $14 including shipping. Make your checks payable to the Kansas City Chiefs and send your request to the attention of the Sales and Marketing Department at One Arrowhead Drive, Kansas City, MO 64129. Q: How can I get a Chiefs player’s autograph? A: While the team cannot solicit autographs from players, coaches or staff, you are welcome to write them directly at One Arrowhead Drive, Kansas City, MO 64129. Please understand that players receive thousands of letters each year and we cannot guarantee you a response. The best way to insure a reply is to include a self-addressed, posted envelope for the easy return of items you may mail, but be advised that you are at risk when sending items to be autographed through the mail. Q: How can my company become a Chiefs sponsor? A: A sponsorship is a very valuable business opportunity for you or your company. To hear how it may make sense to be Chiefs sponsor, please contact Anita Bailey, director of corporate sponsorship sales at 816/920-4237 or by email at abailey@chiefs.nfl.com. Q: What radio station broadcasts the Kansas City Chiefs football games? A: KCFX 101.1 is the flagship radio station of the Chiefs. Click here for a list of affiliates. Q: What is the Kansas City Chiefs mailing address? A: Kansas City Chiefs Q: I have a great idea for a Chiefs/NFL Licensed Product. Where can I find information on obtaining an NFL license? A: For information on obtaining a license to produce NFL merchandise please go to www.nfl.biz. Or to hear this information, please call 212-450-2780. |
 |
||
The foundation of the Chiefs has been and always will be
our fans. Customer Relations Department has been created to meet your needs and inquiries. We will answer your
questions and listen and respond to any concerns. You will be notified, via e-mail, about new programs for our season
ticket holders. Please be sure we have your current e-mail address, which can be updated via your
 |
 |
 |
|
Copyright ©2009 Kansas City Chiefs |
||
