| Enhance your IBM Software support experience |
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| Representatives from each brand have come together to compile the most sought after Brand-specific pages. Even though there are common links between these buttons, custom entries from each Brand truly make this toolbar valuable for your support toolbox. | |
| Installation |
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Installing is as easy as clicking '"Open" when the download begins. Note: If prompted with a dialog box after starting the download, click the "Open" button ( 
example picture).
The IBM Software Support Toolbar is being released under the "Non-Warranted" program. Review the International License Agreement for Non-Warranted Programs for more information. |
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Internet Explorer users
Click here to start download
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Firefox users (You must be using Firefox at time of install)
Click here to start install
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General Requirements : Internet Explorer : Microsoft Windows 98/ME/2000/XP/Vista running Internet Explorer 5.01 through 7.x.x. Firefox : Mozilla Firefox 1.5.x.x through 3.0.x |
| Features and benefits | ||
| As an IBM Software customer, we know you desire to be self-sufficient in finding what you need when you need it. Here are some of the features: | ||
 Search our support knowledge base using keywords, specific error message or an exact phrase. Ability to search or browse for product downloads including Fix Packs, Updates, Patches, etc. Automatically notifies you when a newer version is available for download. It is a toolbar. View it when you need it, hide it when you do not. More details below.
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| Search |
Enter your search term(s) and hit the "Enter" key, or click the Search button for more options. By default (just hitting the "Enter" key), your search will query multiple IBM Support resources. Need specific results for a specific brand? Scroll to your brand and select from the sub-menu. 
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| All Support button |
 The All Support button contains the most important set of links when it comes to IBM Software Support. Here you will find an array of information and tools that will help your online support experience.
Software Support Handbook - Guidelines and reference materials you may need when requiring IBM service and support.
Contacting Support - Directory of worldwide contacts.
Electronic Service Request (ESR) - Problem submission and tracking tool.
IBM Support Assistant (ISA) - A stand-alone robust software serviceability workbench application.
Assist On Site (AOS) - IBM Software Support's 'On Demand' remote-assistance desktop sharing tool.
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| Quick Toggle Icon(Internet Explorer only) |
Located on your 'Standard Buttons' toolbar, use this button to quickly show/hide the IBM Toolbar.
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| Feedback and FAQs |
With a lightweight, nonintrusive, and highly effective tool such as the IBM Software Support Toolbar, you will save valuable time with each use. Have questions or comments? See our feedback / FAQ page for a list of Frequently Asked Questions. If you still have questions or comments, please leave your feedback. To leave your comments and suggestions using the Toolbar, click the "Feedback now" button located under Options button.
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