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> Transport FAQs


What does the Mayor do?
The Mayor is responsible for producing an integrated transport strategy for London and for consulting the London Assembly, Transport for London (TfL), boroughs and others on the strategy. The Mayor's Transport Strategy was published on 10 July 2001.

The Mayor has wide powers of direction over TfL, sets TfL's budget (subject to the approval of the Assembly - see below) and appoints its board. The Mayor also:

  • sets the structure and level of public transport fares in London (including 'black cabs' but not National Rail or minicab fares)
  • has a say in how the commuter railways are run
  • has powers to fund new transport services, and to invest in new transport systems.

What does the London Assembly do?
The London Assembly is consulted on the Mayor's transport strategy, and inspects and approves the Mayor's budget. It is able to summon the Mayor and senior staff to account for TfL's performance. London TravelWatch, a body appointed by and reporting to the Assembly, deals with complaints about transport in London.

What does Transport for London do?
Transport for London (TfL) is responsible for most transport in London. It is accountable to the Mayor and responsible for delivering the Mayor's Transport Strategy through:

  • managing London Buses, Croydon Tramlink, and the Docklands Light Railway
  • managing the Underground
  • managing a network of major roads, the Transport for London Road Network (TLRN)
  • regulating taxis and minicabs
  • running London River Services, and promoting the safe use of the Thames for passenger and freight movement
  • helping co-ordinate the Dial-a-Ride and Taxicard schemes for door-to-door services for transport users with mobility problems
  • having responsibility for traffic lights across London.

Further information is available on TfL's websites and online services.

Who runs TfL?
TfL is under the direct control of the Mayor as he has chosen to chair the TfL Board. With him on the board are another 15 non-executive members. The full list of Board members is given below. The Commissioner of Transport for London, Peter Hendy, heads TfL and is responsible for operational issues.

TfL Board members

What do the boroughs do?
The boroughs continue to play a vital role in London's transport and remain the highway and traffic authorities for 95 per cent of roads in London. They work in partnership with the Mayor to deliver the aspects of transport strategy relevant to their responsibilities. They are required to develop and implement Local Implementation Plans detailing their proposals for carrying out the transport strategy in their borough.

Further information
TfL website

You can contact TfL at:
Central Customer Services
23rd Floor Empress State Building,
Empress Approach,
London SW6 1TR
Telephone 020 7222 5600

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