Company Information: National Express East Anglia (LE)
Last changed: 18:27 on 16 Jun 2009
Basic Details ^ Top
Service | Details |
---|---|
Company Name | National Express East Anglia |
Managing Director | Andrew Chivers |
Company Website | www.nationalexpresseastanglia.com/ |
Head Office - Postal Address |
Floor One Oliver's Yard 55 City Road London EC1Y 1HQ |
Head Office - Primary Phone Number | 0845 600 7245 |
Head Office - Fax | 01603 214567 |
Head Office - Email Address | nxea.customerrelations@nationalexpress.com |
Head Office - Web Address | www.nationalexpress.com |
Network Map URL | www.nationalexpresseastanglia.com/tickets_t... |
Support & Information ^ Top
Service | Details |
---|---|
Customer Services | Monday-Friday 08:00-20:00 Weekend 09:00-18:00 |
Customer Services - Primary Phone Number | 0845 600 7245 |
Customer Services - Fax Number | 01603 214567 |
Customer Services - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
Customer Services - Address | Freepost RLSY-GLUC-KHCK National Express East Anglia Grosvenor House 112-114 Prince of Wales Road NR1 1NS |
Customer Services - Web Address | www.nationalexpress.com |
Customer Services - Email Address | nxea.customerrelations@nationalexpress.com |
Lost Property | Yes |
Lost Property - Primary Phone Number | 0845 600 7245 |
Lost Property - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
Lost Property - Address | Freepost RLSY-GLUC-KHCK National Express East Anglia Grosvenor House 112-114 Prince of Wales Road NR1 1NS |
Lost Property - Email Address | nxea.lostproperty@nationalexpress.com |
Assisted Travel | Yes |
Assisted Travel - Primary Phone Number | 0800 028 28 78 |
Assisted Travel - Fax Number | 01603 214567 |
Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
Assisted Travel - Address | Freepost RLSY-GLUC-KHCK National Express East Anglia Grosvenor House 112-114 Prince of Wales Road NR1 1NS |
Assisted Travel - Web Address | www.nationalexpresseastanglia.com/services/... |
Assisted Travel - Email Address | nxea.assistedtravel@nationalexpress.com |
Assisted Travel - Note |
Our Disabled Persons Protection Policy can be viewed on our website www.nationalexpress.com and can be supplied from our staffed stations and by request to our Customer Contact Centre |
Ticketing & Fares ^ Top
Service | Details |
---|---|
Telesales | Monday-Friday 08:00-20:00 Weekend 09:00-18:00 |
Telesales - Primary Phone Number | 0845 600 7245 |
Telesales - Fax Number | 01603 214567 |
Telesales - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
Telesales - Address | Freepost RLSY-GLUC-KHCK National Express East Anglia Grosvenor House 112-114 Prince of Wales Road NR1 1NS |
Telesales - Web Address | www.nationalexpress.com |
Telesales - Email Address | nxea.customerrelations@nationalexpress.com |
Travelcards - Primary Phone Number | nxea.customerrelations@nationalexpress.com |
Travelcards - Email Address | 0845 600 7245 |
Travelcards - Postal Address |
Freepost RLSY-GLUC-KHCK National Express East Anglia Grosvenor House 112-114 Prince of Wales Road NR1 1NS |
Group Travel | Monday-Friday 09:00-17:00 |
Group Travel - Primary Phone Number | 0845 600 7245 |
Group Travel - Fax Number | 01603 214567 |
Group Travel - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
Group Travel - Address | Freepost RLSY-GLUC-KHCK National Express East Anglia Grosvenor House 112-114 Prince of Wales Road NR1 1NS |
Group Travel - Email Address | nxea.grouptravel@nationalexpress.com |
Seat Reservations | Yes |
Seat Reservations - Primary Phone Number | 0845 600 7245 |
Seat Reservations - Fax Number | 01603 214567 |
Seat Reservations - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
Seat Reservations - Note |
Seat Reservations are available on our InterCity services running between Norwich and Liverpool Street |
Penalty Fares Note |
National Express East Anglia operates a Penalty Fares scheme that covers all journeys except Stansted Express services from Stansted Airport only, some rural services, services between Sudbury and Marks Tey, and Wickford and Southminster. All Penalty Fare Stations are clearly identified by distinct warning signs at each entrance. At Penalty Fare Stations, if you cannot buy the ticket you require at the station ticket office you must use the self-service ticket machine or ‘Permit to Travel machine. Where a ‘Permit to Travel machine is provided it will be switched on when the ticket office is closed. To obtain your ‘’Permit to Travel’, insert coins up to the value of your fare. You must exchange your ‘Permit’ for a valid ticket at the first opportunity, and pay any difference in fare, either from on-train staff or at a ticket office. The exchange should be made within two hours of buying a ‘Permit’. You must always have a valid ticket or a ‘Permit to Travel’ for your journey before you board a train at a Penalty Fare Station. If you cannot present a valid ticket or ‘Permit’ when requested, you will be liable to pay a Penalty Fare of £20 or twice the appropriate full Single fare to the next station at which the train stops, whichever is the greater. You will then be required to leave the train at that stop or, if you wish to remain on the train, purchase a full Single fare ticket to your destination. |
Onboard Facilities ^ Top
Service | Details |
---|---|
Cycle Policy | Yes |
Cycle Policy - Note |
We encourage the carriage of cycles on our trains and you may take your cycle on our trains free of charge. The general details of acceptance of cycles on our trains are shown below. More detailed information can be obtained from our Customer Services Centre (0845 600 7245)
London Liverpool Street – Norwich InterCity services Free of charge. Reservations compulsory on InterCity services. Six bicycle spaces.
London Liverpool Street – Southend Victoria, Colchester, Clacton on Sea and Ipswich Free of charge. Reservations not required.
London Liverpool Street – Chingford, Enfield, Hertford, Cambridge, Kings Lynn Free of charge. Reservations not required.
Local services in Norfolk, Suffolk and Cambridgeshire Free of charge. Reservations recommended on local services. Four bike spaces
Stansted Express (London Liverpool Street – Stansted Airport) Only fully folded cycles and cycles that have been flat packed in preparation for air travel can be conveyed on Stansted Express services at any time. Folding bicycles should be transported in a protective carrying case. Free of charge. Reservations not required.
Some of our services are very busy, so unfortunately we are unable to carry any cycles:
|
Telephones | No |
Engineering Works ^ Top
- Overnight engineering work between Hackney Downs and Cheshunt / Chingford from 23:10 Monday 24 until Thursday 27 August 2009
- Engineering work between Hackney Downs and Cheshunt / Chingford on Sunday 23 August 2009
- Engineering work between Wickford and Southminster on Saturday 22 and Sunday 23 August 2009
- Overnight engineering work between Stansted Airport and Ely after 23:45 on Monday 17, Wednesday 19 and Thursday 20 August 2009
- Engineering work between Billericay and Rayleigh on Sunday 16 August 2009
- Engineering work between Stratford (London) and Tottenham Hale on Sunday 16 August 2009
- Engineering work between Wickford and Southminster on Saturday 15 and Sunday 16 August 2009
- Engineering work at Norwich station on Saturday 15 and Sunday 16 August 2009
- Engineering work between Southbury / Waltham Cross and Stansted Airport / Hertford East also Stratford and Tottenham Hale on Sunday 9 August
- Engineering work between Wickford and Southminster, Hockley and Southend Victoria on Sunday 9 August 2009
- Engineering work between Stratford and Tottenham Hale on Sunday 2 August 2009
- Engineering work between Hockley and Southend Victoria until 10:00 on Sunday 2 August 2009
- Engineering work between Hackney Downs and Cheshunt / Enfield Town on Sunday 2 August 2009
- Engineering work between Tottenham Hale and Cheshunt until 09:00 on Sunday 19 July 2009
- Engineering work at London Liverpool Street from 13:00 to 19:00 on Sunday 12 July 2009
- Engineering work between Stowmarket and Diss until 14:00 on Sunday 12 July 2009
- Engineering work between Cheshunt and Stansted Airport / Hertford East until 13:00 on Saturday 12 July 2009
- Engineering work between Stansted Airport and Ely from 23:45 each night from Monday 6 to Thursday 9 July 2009
- Engineering work between Stratford and Tottenham Hale on Sunday 5 July 2009
- Engineering work at Norwich station from 23:50 on Saturday 4 until 08:30 on Sunday 5 July 2009
- Engineering work between Marks Tey and Ipswich on Sunday 28 June 2009
- Engineering work between Hackney Downs and Cheshunt / Enfield Town on Sunday 28 June 2009
- Engineering work between Hockley and Southend Victoria on Sunday 28 June 2009
- Engineering work between Stratford and Tottenham Hale on Sunday 28 June 2009
- Late night engineering work between Hackney Downs and Cheshunt / Enfield Town from Tuesday 23 to Thursday 25 June 2009
- Engineering work between Stratford and Tottenham Hale on Sunday 21 June 2009
- Engineering work between Marks Tey and Ipswich on Sunday 21 June 2009
- Engineering work between Hockley and Southend Victoria on Sunday 21 June 2009
- Engineering work between Peterborough and Ely on Sunday 21 June 2009
- Engineering work between Audley End and Broxbourne and between Tottenham Hale and Stratford on Sunday 14 June 2009
- Engineering work between Peterborough and Ely on Sunday 14 June 2009
- Engineering work between Hockley and Southend Victoria on Sunday 14 June 2009
- CANCELLED engineering work between Colchester and Thorpe le Soken from Saturday 23 until Monday 25 May 2009