Australia
At the airport
Check-in
What terminal to go to
Australian and New Zealand domestic
Jetstar operates from the domestic terminal for most Australian domestic flights with the exceptions listed below. All our domestic New Zealand flights operate from a domestic terminal.
- Melbourne: operates from 2 airports - the Qantas Domestic Terminal at Tullamarine and Avalon Airport - EXCEPT for JQ3 and JQ30 Melbourne to Sydney, operating from Melbourne Tullamarine Terminal 2 International
- Sydney: operates from Terminal 2 - EXCEPT for JQ29 & JQ 35 Sydney to Melbourne & JQ 19 Sydney to Gold Coast operating from International Terminal 1
- Cairns: operates from the Domestic Terminal - EXCEPT for JQ57 Cairns to Darwin operating from the International Terminal
- Hobart: operates from the International Terminal
- Perth: operates from the Qantas Terminal - Terminal 2
- Gold Coast (Coolangatta): operates from the Domestic Terminal - EXCEPT for JQ20 - Gold Coast to Sydney, operating from the International Terminal
- Darwin: operate out of the domestic terminal - EXCEPT for JQ58 Darwin to Cairns operating from the International Terminal.
Jetstar International
Jetstar International flights operate from the following terminals with the following exceptions:
- Brisbane: operates from the international terminal - EXCEPT for JQ81 between Brisbane and Denpasar via Darwin which operates from the Brisbane domestic terminal
- Gold Coast: operates from Terminal 1 Domestic
- Melbourne: operates from terminal 2 - EXCEPT for JQ61 between Melbourne and Singapore via Darwin which operates from the Qantas domestic terminal
- Sydney: operates from terminal 1 - EXCEPT for JQ73 between Sydney and Ho Chi Minh City via Darwin which operates from terminal 2
- Cairns: operates from the international terminal
- Perth: operates from terminal 1 international.
- Auckland: operates from the international terminal
- Christchurch: operates from the international terminal
Arrive on time
To help us get you to your destination on time we must get your flight away on schedule. To do this we will close check-in:
- For flights operated by JQ leaving from Australian and New Zealand domestic terminals 30 minutes before your scheduled departure
- For Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF) 40 minutes before your scheduled departure
- For flights operated by Jetstar (JQ) leaving from International terminals, 60 minutes before your scheduled departure
Check-in will open:
- For flights operated by Jetstar (JQ) leaving from Australian and New Zealand Domestic terminals, 2 hours before your scheduled departure
- For Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF) 2 hours before your scheduled departure
- For flights operated by Jetstar (JQ) leaving from International terminals, 3 hours before your scheduled departure
Passengers who arrive after check-in has closed will not be able to board the flight and may forfeit their entire fare.
Once checked-in, you will be required to be at the boarding gate, at least:
- 25 minutes prior to the scheduled departure time for flights operated by Jetstar (JQ) leaving from Australian and New Zealand Domestic terminals
- 15 minutes prior to the scheduled departure time for Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF)
- 40 minutes prior to the scheduled departure time for flights operated by Jetstar (JQ) leaving from International terminals
Photo identification requirement
Domestic flights within Australia and New Zealand
All passengers including children and infants travelling with an adult are required to provide identification acceptable to Jetstar. The following forms of photo identification are acceptable provided they are current (not expired):
- Passport;
- Drivers Licence;
- Company issued identification; or
- Student ID
- An original or certified copy of your birth certificate or citizenship document is an acceptable alternative.
Domestic flights within Australia departing from the International Terminal
If you are travelling domestically and departing from an international terminal, and are 18 years of age or over, you will need to produce photographic identification as below that includes your full name. Your boarding pass will have a special 'D' (Domestic) sticker. You will need to sign your name in the space provided and may also be required to record details of your photographic identification.
You must retain your boarding pass as you will need to present it at immigration and customs clearance points at the end of your journey. This is required to comply with the Migration regulations administered by the Department of Immigration and Multicultural Affairs (DIMA).
The following are the only acceptable forms of photographic identification, all of which must be valid at the time of travel:
- National passport; or
- A motor vehicle driver's licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory; or
- A document that identifies you issued by:
- the Commonwealth of Australia, or
- an Australian State or Territory, or
- by an authority of the Commonwealth of Australia, or an Australian State or Territory; or
- An aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia
Children and infants are subject to the same identification requirements as adults, where they have an approved form of photographic identification. Exceptions from the identification requirements are given for children and infants travelling with an adult. If the child is travelling with a parent or guardian their name must be recorded on the back of their parent or guardian's boarding pass.
International flights to/from Australia or Intra-Asia
All passengers travelling on Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF) and International flights to/from Australia operated by Jetstar (JQ), must present their valid passport (with required validity period) for check-in at the airport. It is the passenger's responsibility at all times to have appropriate travel documentation and entry permits such as visas. Some countries may require proof of onward or return travel. All children and infants travelling with an adult require their own passport or should be registered in either of their parent's passports.
Baggage
Cabin baggage
Passengers travelling on Jetstar Group Services:
Cabin Baggage limits are strictly applied. Each Passenger (except infants not occupying an aircraft seat) is permitted 1 main item of Cabin Baggage and 1 other small item, with a total combined weight of up to 10kg for Jetstar (JQ) and Jetstar Asia (3K/VF) or 7kg Jetstar Pacific (BL). If you are travelling with an infant, you may also carry on infant food for consumption inflight. If a seat has been booked for an infant, an approved infant car seat is permitted.
Each Passenger travelling on a StarClass fare is permitted 1 additional main item of Cabin Baggage provided that only one item may be a suit pack or garment bag, provided that each main item does not exceed 10kg, with a total combined Cabin Baggage weight of up to 20kg.
- For Jetstar (JQ) and Jetstar Asia (3K/VF), dimensions of main items must not exceed 56cm (width) 36cm (height) 23cm (depth) for an overnight bag, laptop bag or briefcase,
- For Jetstar Pacific (BL), dimensions of main items must not exceed 48cm (width) 34cm (height) 23cm (depth) for an overnight bag or briefcase.
- For a suit pack or garment bag, dimensions must not exceed 11cm (height), 60cm (width) and 114cm (length) for a suit pack or garment bag - measured unfolded.
- Small item may be a small handbag, pocket book or purse, coat, umbrella, or for international flights, duty free goods (where permitted)
- Each piece must be able to fit under the seat in front of you or fit in an enclosed storage compartment in the cabin of the aircraft
- If any piece of Baggage does not comply with any of these conditions, it must be checked in to the aircraft hold or may not be carried on your flight
Some items can not be accepted as part of your hand luggage. Click here for more information.
Checked baggage
Passengers travelling on Jetstar Group Services:
Fare Type |
Checked in |
| JetSaver Light | 0kg |
| JetSaver and JetFlex | 20kg |
| StarClass | 30kg |
Bookings for flights to or from the United States made before 1 November 2008 - please click here for checked baggage allowances.
JetSaver Light fares do not include a Checked Baggage Allowance. The following fees apply if you are holding a JetSaver Light fare and your bags need to be checked in, up to a weight of 20 kilograms per passenger.
Domestic Australia and New Zealand | ||
| Currency | Call centre or website | At the Airport |
| AUD | 40 | 80 |
| NZD | 40 | 80 |
Domestic Vietnam | ||
| Currency | Call centre or website | At the Airport |
| USD | 6 | 12 |
| VND | 100,000 | 200,000 |
Intra Asia (for JQ Flight numbers 114, 115, 116 and 117 booked before 30th April 09, please click here) | ||
| Currency | Call centre or website | At the Airport |
| SGD | 30 | 60 |
| THB | 700 | 1,400 |
| TWD | 700 | 1,400 |
| MYR | 70 | 140 |
| USD | 20 | 40 |
| HKD | 160 | 320 |
International to/from Australia | ||
| Currency | Call centre or website | At the Airport |
| AUD | 80 | 160 |
| NZD | 80 | 160 |
| THB | 2,000 | 4,000 |
| SGD | 80 | 160 |
| MYR | 240 | 480 |
| USD | 80 | 160 |
| JPY | 8,000 | 16,000 |
Amounts will be charged in the currency of the original booking. Further charges will apply to checked baggage in excess of 20 kilograms per passenger.
Charges will apply to all Checked Baggage in excess of the Checked Baggage allowance (ie. above these allowances). Current charges can be found here. Jetstar may not be able to carry your excess baggage.
- Passengers must ensure all Baggage is packed appropriately before being presented at check in
- No single item may exceed 32kg in weight
- Bulky items (maximum 1.9 metres for A320, A321 or B737 aircraft, maximum 2.77 metres for A330 aircraft), including but not limited to bicycles, surfboards, skis, golf clubs, snow boards, may be included within the allowance, subject to space availability
- Passengers who anticipate having bulky items, excess baggage or require extra assistance should arrive at the airport to check in at least 2 hours prior to the scheduled departure time for flights departing from a domestic terminal or for Jetstar Asia (3K/VF) flights and 3 hours prior to the scheduled departure time for all other flights departing from an international terminal
- In addition to the allowance, Jetstar will carry at no additional charge in the hold a fully collapsible wheelchair and/or mobility aid for you if you are dependent on them
- In addition to the allowance Jetstar will carry at no additional charge in the hold baby accessories such as a pram and portable cot, if you are travelling with an infant.
- All Baggage allowances are subject to occupational health and safety requirements and aircraft limitations
- Jetstar may refuse to carry any piece of Baggage that does not comply with the Jetstar policy.
Passengers travelling to / from the United States (HNL) – Bookings made before 1 November 08
For bookings made before Saturday 1 November 2008 (AEST), each Passenger travelling on a JetSaver, JetFlex or StarClass fare to or from the United States may check in up to 2 pieces of Baggage for carriage in the aircraft hold at no additional charge. The maximum total combined dimension of the two pieces is 270cm (106 inches), with no single item exceeding 158cm (62 inches).
Each piece of baggage which is above the Checked Baggage Allowance specified above will be charged AUD 96 per piece (departing from Australian airports) or USD 72 per piece (departing from Honolulu).
Passengers travelling on Jetstar (JQ) Intra-Asia Flights – Bookings made before 30th April 09
Bookings made prior to the 30th April 09 to travel Singapore to/from Jakarta or Singapore to/from Denpasar on JQ flight numbers 114, 115, 116 and 117 - the fees in table "International to/from Australia" apply. This category of fees was applicable at the time of booking.
Airport Excess Baggage Rates
Domestic Excess Baggage Rates - At the Airport per kilogram (kg)
For every kg of Checked Baggage above the allowance specified, you will be charged a fee per kilo. Please refer to the table below for the schedule of excess baggage fees:
| Airport Excess Baggage Rates per kilogram (kg) | ||
|---|---|---|
| Domestic | ||
| Australia | AUD 10 | |
| New Zealand | NZD 10 | |
| Vietnam | USD 1.5 | |
| Vietnam | VND 20,000 | |
All charges above are inclusive of GST/VAT
*If you have purchased a connecting fare comprising one Domestic flight and one International flight, you will be charged the international excess baggage rate applicable at your point of departure, per kilo for every kg of baggage carried between 20 and 40kg for your whole journey. See below for the international excess baggage rates.
If you are travelling with an infant, the infant's baby accessories such as a pram and portable cot will be checked in free of charge.
For JetSaver Light passengers: You are not entitled to check in any baggage for carriage in the aircraft hold. Subject to space availability, passengers travelling on JetSaver Light fares may be allowed to check in up to 20kg of baggage for an additional charge. Passengers wishing to check in baggage can contact the Jetstar reservations centre up to 24hours before departure to change to a JetSaver Fare. Alternatively, you may change at the airport for a fee.
International Excess Baggage Rates - At the Airport per kilogram (kg)
For every kg of Checked Baggage above the allowance specified above, you will be charged a fee per kilo. The fees per kilo will vary by country of departure. Please refer to the table below for the schedule of excess baggage fees listed by country of departure:
| Airport Excess Baggage Rates per kilogram (kg) | |
|---|---|
| International | |
| Australia | AUD 20 |
| New Zealand | NZD 20 |
| Singapore | SGD 20 |
| Japan | JPY 1500 |
| Cambodia | USD 15 |
| Indonesia | USD 15 |
| Myanmar | USD 15 |
| Philippines | USD 15 |
| United States | USD 15 |
| Vietnam | USD 15 |
| Thailand | THB 600 |
| Taiwan | TWD 600 |
| Malaysia | MYR 50 |
| Hong Kong | HKD 120 |
All amounts will be charged in the local currency of the applicable airport.
If you are travelling with an infant, the infant's baby accessories such as a pram and portable cot will be checked in free of charge.
*If you have purchased a connecting fare comprising one Domestic flight and one International flight, you will be charged the international excess baggage rate applicable at your point of departure, per kilo for every kg of baggage carried between 20 and 40kg for your whole journey.
For JetSaver Light passengers: You are not entitled to check in any baggage for carriage in the aircraft hold. Subject to space availability, passengers travelling on JetSaver Light fares may be allowed to check in up to 20kg of baggage for an additional charge. Passengers wishing to check in baggage can contact the Jetstar reservations centre up to 24hours before departure to change to a JetSaver Fare. Alternatively, you may change at the airport for a fee.
Honolulu (HNL) passengers
Click here to see the important cabin baggage information for passengers travelling to/from USA.
Restrictions on cabin baggage
Please click on the links below for important information on cabin baggage restrictions
Passengers travelling to and from Australia
Passengers travelling to/from USA
Passengers travelling from Japan
Passengers travelling from New Zealand
Passengers travelling from Vietnam
You must not include in Cabin Baggage knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, knitting needles, or sporting goods. These items must be packed in your Checked Baggage. They cannot be carried in your Cabin Baggage or on your person. If they are, the articles will be removed and not returned.
Passengers carrying hypodermic needles will need to declare them at the screening point. Where possible documentation or identification to confirm the Passenger's medical condition should be produced. Medication should have a professionally printed label identifying the medication or a manufacturer's name or pharmaceutical label affixed. Please contact Jetstar should you have a question.
Any additional restrictions imposed by government or airport authorities will also apply. Please check before departure for any restrictions applicable to your specific flights.
Carriage of liquids to and from Australia:
Government limits apply to the amount of liquids, aerosols and gels that can be taken through airport security screening points in Australia. For further information visit the Department of Infrastructure, Transport, Regional Development and Local Government website.
Restrictions on checked baggage
You must not include in your Checked Baggage:
- fragile, delicate or perishable items
- computers
- items with a special value, such as money, jewellery, precious metals, silverware
- negotiable papers, share certificates, securities or other valuable documents
- cameras
- electronic equipment
- commercial goods or business documents
- passports and other travel documents
The airline will not be liable for any inconvenience or Damage you suffer if you have ignored our requirements and included these item/s as Checked Baggage.
Bulky items
Bulky items (maximum 1.9 meters for Jetstar flights operated by an A320, A321 or B737 aircraft and 2.77 meters for Jetstar flights operated by an A330 aircraft, click here to see the aircraft type by route) including but not limited to bicycles, surfboards, skis, golf clubs, snow boards, may be included within the 20kg allowance, subject to space availability. Please ensure that all bulky items are packed appropriately before being presented at check in. For further information on this click here. Passengers who anticipate having bulky items or excess baggage should arrive at the airport to check in:
- 2 hours prior to the scheduled departure time for flights operated by Jetstar (JQ) departing from a domestic terminal and Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF)
- 3 hours prior to the scheduled departure time for flights operated by Jetstar (JQ) departing from an international terminal
Qantas Club access
All StarClass passengers will have access to the Qantas Club, where one is available at the airport from which they are departing. Economy class passengers travelling on Jetstar (JQ) with:
- valid Qantas Club membership, or
- Qantas Frequent Flyer Gold or Platinum status
will have access to the Qantas Club, where one is available at the airport from which they are departing. Passengers travelling on Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF) do not have access to the Qantas Clubs.
Boarding on flights operated by Jetstar (JQ)
Boarding for all Jetstar international flights commences 40 minutes before the departure of the flight. StarClass and JetFlex passengers will be invited to board in the first boarding call or they can board at their leisure. JetSaver passengers will be called to board based on their assigned zone. Lower-mobility passengers will be offered priority boarding.
Baggage services
We try to ensure that passengers' baggage is delivered on time and in the condition received.
In the unlikely event that your bag is lost or damaged, please contact your arrival airport as soon as possible.
For flights operated by Jetstar (JQ):
The Jetstar Conditions of Carriage require you to report damage to or destruction of part of an item of checked baggage within 3 days of your travel for Domestic flights or 7 days for International flights.
The bag must be presented to Jetstar staff at the arrival airport to assess the damage.
For Baggage Services contact details (JQ) click here.
For flights operated by Jetstar Asia (3K) and Valuair (VF):
Any claim for loss of or damage to Checked Baggage or Cabin Baggage must be made in writing within the following timeframes:
- in the case of damage to your Baggage, as soon as you discover the damage after you have received the Baggage, and at the latest within 24 hours; or
- in the case of delay, within 3 days from when the Baggage has been made available to you.
Freight
Qantas Freight manages Jetstar's international freight capacity. Contact Qantas Freight at www.qantasfreight.com
Flight connections, baggage transfers and recommended connection times
Unless otherwise advised, Jetstar does not provide flight connections, baggage transfer or check-in for multiple flights. If a chosen itinerary includes multiple flights, it is the passenger's responsibility when making bookings to allow sufficient time between the first flight's arrival and next flight's departure. This time between flights is known as Recommended Connection Time and will differ depending on the flight details. For more connections information please click here.
Jetstar does provide limited baggage connectivity between selected flights, where the connection is within acceptable Recommended Connection Times. It remains the passenger's responsibility to ensure that Recommended Connection Times are allowed for within their schedule. For more connections information please click here.
Pets
Jetstar does not accept reservations for the carriage of Pets on any of its aircraft.
Seating on Jetstar flights
Allocated seating
Passengers will be allocated a seat for all Jetstar flights.
Seat preferences may be selected (subject to availability) at time of booking. However, the airline cannot guarantee you any particular seat. Final confirmation of your seat will be made at the airport.
Independent traveller requirement - Children
The airline generally requires that passengers are able to travel independently. The airline does not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied.
As a guide for Domestic Australian, Domestic New Zealand and International flights to/from Australia operated by Jetstar (JQ), children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger*. Jetstar may require proof that children are currently attending secondary school at check-in. Despite these guidelines, if a child is attending secondary school but their parent or guardian considers that the child is not sufficiently independent to travel unaccompanied using the service provided by Jetstar, they must notify Jetstar. Jetstar is not able to carry such passengers unaccompanied.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Jetstar generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old. Jetstar generally requires that passengers are able to travel independently. We do not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied.
For Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF), passengers below the age of 15 must be accompanied by a passenger who is 15 years of age or older, at the time of travel. The airline regrets that it is unable to accept carriage for unaccompanied minors.
Passports, Visas and entry requirements
It is your responsibility to comply with all requirements of the authorities in the country to which you travel. Some countries require your contact details (including your accommodation arrangements) at your destination and some will take your fingerprints and/or photograph before allowing you to enter.
You will need to find out from relevant embassies or consulates whether you need a passport, visa or other travel document, health document or evidence of onward travel or accommodation for the countries you enter. It is your responsibility to obtain a visa before you travel if required. For more information please see:
Or contact the embassy, or consulate of the country you are visiting.
Travelling to the USA
Important information regarding the United States Visa Waiver Program – recent changes
It is your responsibility to check all entry and/or transit requirements, including visa, passport validity and onward/return travel and/or accommodation booking requirements prior to travel.
In addition to other travel documentation requirements, from 12 January 2009, all visitors to the United States travelling under the Visa Waiver Program (including Australian passport holders) should obtain authorisation to travel to the U.S. online at https://esta.cbp.dhs.gov, It is recommended that you apply no later than 72hrs prior to departure. This applies for passengers flying to the United States either as a destination/stop-over or as a via/transit point.
Passengers travelling on a passport other than an Australian passport and passengers with special visa requirements should check immigration requirements with the United States Embassy.
If you do not have all documents necessary to travel, Jetstar may not be able to carry you. Jetstar will not be responsible for any losses if you fail to obtain the appropriate travel requirements. Please see the Qantas Website for more information.
To find out more about the ESTA program, and to apply, please refer to the ESTA website.
For more information about other documentation required to enter to the US, visit the US Department of State website or contact your local US Embassy or consulate.
US DOT's Final Ruling on Non-discrimination on the Basis of Disability in Air Travel
From 13 May 2008, the US DOT's Final Ruling on Non-discrimination on the Basis of Disability in Air Travel became effective. Jetstar must comply with most of the requirements of the Final Ruling by 13 May 2009. Please click here to view here to view the full document; ACAA Final Ruling - DOT 14 CFR Part 382 Non discrimination on the Basis of Disability in Air Travel; Final Ruling - Federal Register / Vol 73. No.93 / Tuesday May 13 2008 Rules and Regulations.
Destination - Passenger enquiries
If you are travelling overseas, you should enquire about any local issues and conditions at your destination(s) prior to commencing travel. We make no representations as to the safety, conditions or other issues that may exist at any destination.
Travel advice can be obtained from various sources, including local governments, local consular offices and the website of the Australian Department of Foreign Affairs and Trade (www.smartraveller.gov.au), the New Zealand Ministry of Foreign Affairs and Trade (www.mfat.govt.nz), and the United States Department of State (travel.state.gov).
Limited special assistance
Generally the airline will not allow a person to travel without an Accompanying Passenger* unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both. There are limited exceptions to this and you must contact Jetstar Reservations for further information. We do not have the systems, staff or facilities required to assume responsibility for such assistance and supervision. However, we do provide limited special assistance services to accommodate customers who need to travel with a guide dog, hearing or mobility dog (only available for flights operated by Jetstar (JQ), customers who require a wheelchair, customers who are blind or vision impaired, customers who are deaf or hearing impaired and customers who require two seats for themselves. If you need to use these special services you must contact Jetstar Reservations. Those who have made special arrangements through Jetstar Reservations will be boarded first.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, the airline generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.
If you have been advised by your doctor that you require a medical clearance to travel, or have a medical condition which you feel may require a travel clearance, will need to download the Travel Clearance forms and discuss your condition with your doctor.
More information?
For more information please refer to Conditions of Carriage.