Frequently Asked Questions

Got a question? Need an answer? Check out this list of the most frequently-asked questions here on myFOXdfw.com. If this page doesn't help, e-mail website@kdfwfox4.com .

Q: How can I find a specific story or link mentioned on FOX 4 News on myFOXdfw.com?

The easiest way to find stories on myFOXdfw.com is to search the site by keywords associated with your story. For example, if you want to watch Richard Ray’s latest Lone Star Adventure segment on river otters, you should search for terms like “Lone Star,” “Richard Ray” or “river otter.”

Stories are not archived on myFOXdfw.com by date. However, the Local News page does list the 75 most recently published local news stories.

Please note that not all stories that air on FOX 4 News are published to myFOXdfw.com.

Links mentioned on FOX 4 News can usually be found on the News Links or Good Day Links pages.


Q: How can I get a copy of a news story?

KDFW FOX 4 and myFOXdfw.com do not sell or give away news videotape. If you'd like to purchase a copy of a recent news story seen on FOX 4 News, there are several companies that might be able to help you further.

Video Monitoring Service -- (972) 644-9696
Multivision Media Monitoring – (800) 560-0111

KDFW FOX 4 is not affiliated with any of these companies. We are not responsible for the products and services they claim to provide, and we do not receive any compensation from them for listing their names on this site. We're providing their names here only as a courtesy to our viewers.

Q: I missed my favorite show. How can I get a copy?

Neither KDFW FOX 4 nor the FOX network can provide or sell videos of any shows, specials or movies that air on FOX 4, unless a special telephone number is announced at the end of the show.

FOX on Demand does provide some episodes of FOX network shows for online viewing.

Q: Can I re-watch video that was streamed live on myFOXdfw.com?

In most cases, live video is only available for the duration of the event. We occasionally upload highlights or video clips to myFOXdfw.com after the fact as space and bandwidth permit.

Q: I’m having a technical problem with the site. Can I get some help?

Please use the Contact Us form to send technical questions to the myFOXdfw.com Web staff. Or, if you are having problems viewing live streaming video, see Troubleshoot Live Video on myFOXdfw.com .

Q: How can I submit a birthday listing to appear on Good Day?

E-mail photos to goodday@kdfwfox4.com . See Let Good Day Wish You a Happy Birthday for more details.

Q: How can I contact a reporter, send a news tip or reach someone for Tell It to Tim, Viewer’s Voice, Deal or Dud, etc.

Most FOX 4 personalities have included their e-mail address in their biography. Search myFOXdfw.com by name or visit the Personalities page to find specific reporters.

Please visit the Contact Us page to send us news tips or to reach someone about Tell It to Tim, Viewer’s Voice, Deal or Dud or other regular segments.

Q: Can I send you news video or photos I’ve taken?

We love viewer-submitted news. We encourage people to upload their photos and video to the myFOXdfw.com Community . If you’d like someone to contact you further and possibly use your photos or video on the air, e-mail your media to kdfw@kdfwfox4.com .

Q: Can I put myFOXdfw.com news or video on my own site?

myFOXdfw.com RSS feeds are available for all categories on the site. Click on an orange RSS icon to copy the feed URL. These feed URLs can be used with any site aggrigator, such as Netvibes , or customizable widget, such as Widgetbox Widgets .

You can also put some video from myFOXdfw.com on your own site or social network page. Click on the menu button in the video player to copy embed codes where available.

Q: I’m having problems with other members on the myFOXdfw.com Community or chat. What can I do?

The myFOXdfw.com Community and chat rooms have community policing tools. To report any member, blog or media for violating the Terms of Service , click on its flag icon or link. For problems that persist, e-mail website@kdfwfox4.com .

Q: Will you post information about my upcoming event?

We welcome event listings on the myFOXdfw.com Community. Post your non-profit community listings on the Events discussion board . Listings will appear in various places around the site. Press releases can also be sent to kdfw@kdfwfox4.com .

If you have a commercial or paid advertisement question, please see Advertise with myFOXdfw.com .

Q: My favorite show has been cancelled. What can I do?

If the show in question is a FOX Network show (airing in primetime), you can write to:

FOX Publicity
ATTN: (Show Title)
P.O. Box 900
Beverly Hills, CA 90213

Or you can e-mail AskFOX@FOX.com . If the show in question is a syndicated show (airing outside of primetime), send a letter to:

KDFW FOX 4
ATTN: Programming Dept.
400 N. Griffin St.
Dallas, TX 75202