Accreditation and Auditing

As the international standard-setting body for the aviation and travel and tourism industries, IATA offers a number of programs ensuring top level service and operational efficiency in a number of crucial areas: safety as well as travel and cargo agency recognition. IATA also offers a credential for the identification of travel professionals.

IATA activities in these areas are subject to stringent qualification and retention criteria, which ensure worldwide recognition throughout the industry.

Safety auditing

• IATA Operational Safety Audit (IOSA)
• IATA Safety Audit for Ground Operations (ISAGO)

Travel & Tourism accreditation and code services

• IATA Accreditation & Certification Programs for Travel Professionals
• IATA / IATAN ID Card for Travel Agents

Cargo Agents accreditation

• IATA Accreditation & Certification Program for Cargo Agents

Other industry auditing programs

• IATA Catering Quality Audit (ICQA)
• AHM 804 - Performance Measurement of Service Delivery Standards