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White Paper Blue Coat Application Delivery Network Infrastructure Learn how the Blue Coat Application Delivery Network infrastructure can help you answer the demand for greater application mobility and security. (Blue Coat)

Tags: Application Delivery Network, Blue Coat Systems Inc., Management, Network, Network Infrastructure

Sponsored by: Blue Coat Systems
Date: December 2008
Blue Coat Systems
White Paper Network Managed Services: A Cost-Effective Approach to Complexity Learn how outsourcing network management tasks to a third party allows companies to save time and drive substantially lower total cost of ownership.

Tags: Finance, Managerial Accounting, Network, Networking, Qwest Communications Inc.

Sponsored by: Qwest Communications
Date: October 2009
Qwest Communications
White Paper How to Generate Immediate Savings from Mobile Spend Get a better understanding of your mobile options and their potential impact with best practices tips from the leading telecom strategists.

Tags: Mobile, Mobility, Networking, ProfitLine Inc., Telecom & Utilities

Sponsored by: ProfitLine
Date: January 2010
ProfitLine
White Paper 10 Steps to Effective Server Virtualization Find out how server virtualization represents a proven means to help you reduce the cost and complexity of your computing infrastructure.

Tags: CDW Corp., Cloud Computing, Hardware, Server Virtualization, Servers

Sponsored by: CDW
Date: January 2010
CDW
Case Study Real Customers, Real Results: 4 Riverbed Case Studies Real companies, real results! Discover how WAN optimization lets distributed employees communicate and collaborate as if they were in the same room.

Tags: Network Technology, Networking, Riverbed Technology Inc., WANs

Sponsored by: Riverbed
Date: March 2007
Riverbed
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White Paper Effectively Managing Team Conflict All managers need to learn how to effectively manage team conflict. This white paper will help you recognize team conflict symptoms, determine how to address...

Tags: Global Knowledge, Management, Team, Team Management

Sponsored by: Global Knowledge
Date: September 2006
Global Knowledge
White Paper Simple Tricks to Ace the Subnetting Portion of Any Certification Exam Subnetting seems to be a battle of fighting bits, decimal numbers, and countless methods and processes to convert from one to the other. While the...

Tags: Business Operations, Global Knowledge, Industry, Management, Quality

Sponsored by: Global Knowledge
Date: November 2006
Global Knowledge
White Paper Geek-Speak Glossary: A Manager's Guide to IT Terminology This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT...

Tags: Global Knowledge, Information Technology, Management, Strategy

Sponsored by: Global Knowledge
Date: March 2007
Global Knowledge
White Paper What Is Micromanagement? And What You Can Do To Avoid It. The costs of micromanaging to an organization can be staggering. Learn how to recognize the signs of micromanagement--and how to overcome it.

Tags: Global Knowledge

Sponsored by: Global Knowledge
Date: February 2007
Global Knowledge
White Paper User's Guide to Office 2007: No Need To Wait, Deploy It Now New operating systems and programs are always a little intimidating, and they often require a learning curve. Office 2007 is no exception. Download this...

Tags: Global Knowledge, Microsoft Office, Microsoft Office 2007, Office Suites, Software

Sponsored by: Global Knowledge
Date: July 2007
Global Knowledge
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White Paper 7 More Red Hat Linux Tips and Tricks Are you looking for a quick and simple reference guide to help you navigate Red Hat® LinuxTM systems? Look no further. Global Knowledge and...

Tags: Global Knowledge, Linux, Open Source, Red Hat Inc., Red Hat Linux

Sponsored by: Global Knowledge
Date: October 2007
Global Knowledge
White Paper CCNA v2.0 Review Our popular CCNA Review Guide has been updated to reflect the recent changes to the CCNA curricula. This paper can help students understand what...

Tags: CCNA

Sponsored by: Global Knowledge
Date: November 2007
Global Knowledge
White Paper Four Key Elements of Effective Business Communication We communicate all the time, even when we are not aware of it. We communicate through gestures, body language, facial expressions, and tone of voice...

Tags: Business Communication, Global Knowledge, Telecommunications

Sponsored by: Global Knowledge
Date: June 2008
Global Knowledge
Webcast CISSP Exam Tips The CISSP has become a key certification for security professionals. If you're planning to take the CISSP certification exam, this on demand seminar explains certification...

Tags: Business Operations, CISSP, Global Knowledge, Quality, Security

Sponsored by: Global Knowledge
Date: July 2008
Global Knowledge
White Paper Virtualization Overview Cost-effective utilization of IT infrastructure is a major challenge confronting CIOs and IT managers today. One way to meet this challenge is through virtualization. This...

Tags: Cloud Computing, Global Knowledge, Hardware, Storage, Storage Management

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper The New Microsoft IT Pro Certifications and Exams This white paper will discuss the reasons Microsoft certifications are valuable to individuals and organizations. It will also cover the new Microsoft certifications in general,...

Tags: Business Operations, Certification, Global Knowledge, Information Technology, Microsoft Corp.

Sponsored by: Global Knowledge
Date: August 2008
Global Knowledge
White Paper CCNA Wireless Certification As networks continue to stimulate economic growth, collaboration, and interaction, the need for networking talent will grow in importance. To meet this growing demand, Cisco...

Tags: Business Operations, CCNA, Certification, Quality, Training And Certification

Sponsored by: Global Knowledge
Date: September 2008
Global Knowledge
White Paper Changes to the PMBOK® Guide, 4th Edition, and What You Should Know In December 2008, The Project Management Institute (PMI®) released the 4th edition version of A Guide to the Project Management Body of Knowledge® (PMBOK® Guide),...

Tags: Global Knowledge, PMBOK, Project Management Institute

Sponsored by: Global Knowledge
Date: February 2009
Global Knowledge
White Paper 2009 IT Skills and Salary Report For the second year, Global Knowledge and TechRepublic have partnered to create a comprehensive IT salary survey. With over 14,150 responses, the 2009 report has...

Tags: Benefits, Global Knowledge, Human Resources, Information Technology, Management

Sponsored by: Global Knowledge
Date: February 2009
Global Knowledge
White Paper Plain Talk about Training Payment Options You know you need training; the trick today is how to pay for it and work it into your demanding schedule. Staffing and budgets...

Tags: Global Knowledge, Human Resources, Training, Training And Certification, Workforce Management

Sponsored by: Global Knowledge
Date: September 2009
Global Knowledge
White Paper Lotus Blooms in 2009 In today's competitive environment, sharing information and expertise can be critical in driving organizational success. To foster innovation, it's important to create collaboration communities of...

Tags: Collaboration, Enterprise Software, Firewalls, Groupware, IBM Corp.

Sponsored by: IBM
Date: December 2009
IBM
White Paper Keeping remote users safe makes sense Businesses must comply with government and industry regulations to avoid fines and penalties. However, tight security is a reward unto itself.

Tags: CDW Corp., Government, Regulations, Remote User, Vertical Industries

Sponsored by: CDW
Date: February 2010
CDW
Case Study Internet-based Human Resource Solution Empowers Motorola’s Employees Motorola is a leading provider of wireless communications, semiconductors and advanced electronic systems, components and services. Some human resource personnel estimated that up to 75...

Tags: Human Resources, Internet, Motorola Inc.

Company: Accenture
Accenture
Webcast eLearning Evolution - Beyond Simple Cost Savings Join this Webcast to hear how Oracle's Learning Management System, comprised of Oracle iLearning, Oracle Training Management and Oracle Human Resources Management System, delivers business-critical...

Tags: Cost Savings, E-learning, Enterprise Software, Human Resources, Oracle Corp.

Company: Oracle
Oracle
White Paper Is It Worth the Cost? - Calculating the ROI of Training In the past corporations have viewed training as a necessary expense rather than an investment. Emphasis was on cutting the cost of this expense by...

Tags: Human Resources, ROI, THINQ Learning Solutions, Training, Training And Certification

Company: THINQ Learning Solutions
Date: August 2002
THINQ Learning Solutions
White Paper IT Service Management - Making It Happen The success or failure of IT Service Management within an organization can be dependent on having the right staff in the management positions. The majority...

Tags: Business Operations, Service Level Management, Quality, Process Improvement, Management

Company: ITILPeople.com
ITILPeople.com
White Paper Keeping Your Service Desk Staff Endeavour to make the working life of Service Desk staff as interesting, stimulating and pleasant as possible. It is a unique role requiring unique skills...

Tags: Career, It Services, ITILPeople.com, Professional Development, Service Desk

Company: ITILPeople.com
ITILPeople.com
Webcast HR's Role in Sarbanes-Oxley Compliance Is your HR department ready for the approaching Sarbanes-Oxley Section 404 deadline and its implications for HR processes and policies? To comply with the upcoming...

Tags: Finance, Financial Accounting, Government, Human Resources, Regulations

Company: Ultimate Software
Ultimate Software
White Paper Corporate foundation in building an Offshore Development Center Companies are increasingly looking at offshore suppliers for a variety of IT tasks. As more and more enterprises turn to offshore service providers for...

Tags: AgreeYa Solutions Inc., Management, Software Product, Strategy

Company: Agreeya
Agreeya
White Paper Think Secure: Building Your Security-Minded Workforce The United States Federal Government is bound to provide information security awareness training by the Federal Information Security Management Act (FISMA).The Health Insurance Portability and...

Tags: Benefits, Policies And Procedures, Regulations, Regulatory Compliance, Sarbanes-Oxley

Company: Getronics
Date: July 2005
Getronics
White Paper 7 Habits of Highly Effective Contact Centers and Help Desks More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, Habit

Company: eGain Communications
eGain Communications
White Paper Coaching Techniques for Dealing with Underperformers How, then, do we deal fairly and firmly with under-performing employees? The secret is to give effective feedback on a regular basis, link that feedback...

Tags: Feedback, Global Knowledge, Human Resources, Performance Management, Productivity

Company: Global Knowledge
Global Knowledge
Research Report Make IT Matter For Business Innovation Business execs don't believe that the IT organization contributes business innovations to their firm. Not surprising given that IT allocates less than 25% of its...

Tags: Information Technology, Innovation, Management, Strategy

Company: Forrester Research
Date: November 2005
Forrester Research
White Paper Achieving Regulatory Compliance for IT Change and Configuration Control One of the biggest challenges to achieving regulatory compliance is controlling who has access to systems and who makes changes to the underlying systems infrastructure....

Tags: BMC Software Inc., Human Resources, Information Technology, It Management, It service Management

Company: BMC Software
Date: September 2005
BMC Software
White Paper Benchmarks and Best Practices in Accounting, Focus Area: Payroll Compare your organization to your peer groups and discover ways to improve your accounting performance.How do centralized accounting operations compare to decentralized ones? Learn the...

Tags: Accounting, APQC, Best Practice, Finance, Financial Services

Company: APQC
APQC
White Paper The Selection and Recruitment Game The Human Resource Manager must be very clear about the background of the vacancy to be filled. The likely scenarios could be a replacement, or...

Tags: First Choice Consulting Services, Game, Recruitment, Staffing

Company: First Choice Consulting Services
Date: December 2002
First Choice Consulting Services
White Paper InfoTech: The Converged IT Organization - A Best Practices Approach for Ensuring Success with IP Telephony The business benefits of converged communications come hand-in-hand with additional technological complexity that poses challenges- and potential rewards - to IT organizations. Incorporating the experience...

Tags: Avaya Inc., Telephony, Telecommunications, Telecom & Utilities, Networking

Company: Avaya
Date: May 2005
Avaya
White Paper Project Management - Trained People, Proven Processes, and Enabling Technology The key to project management was the development of a whole new toolkit for project managers. New tools, such as Program Evaluation and Review Technique...

Tags: It Operations, It service Management, Management, Project Management, Stantec

Company: Stantec
Date: August 2005
Stantec
White Paper Just-in-Time Training - Using a Model of Project Results Versus Team Enablers to Identify Post-PMP Training For some time, the authors' have been developing what they call a two-dimensional model for measuring project performance and project management training. The model was...

Tags: Business Operations, Tools & Techniques, Team, Strategy, Quality Management

Company: Project Management Institute
Date: March 2005
Project Management Institute
Research Report Taking Your PMO to the Next Step: The Office of the CIO Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new...

Tags: CIO, It Operations, It service Management, Management, Microsoft Office

Company: Forrester Research
Date: September 2005
Forrester Research
White Paper Accommodating Soft Skills in Software Project Management This paper summarizes the soft skills that can possibly improve the success rate of software projects. These projects, if not managed properly can lead to...

Tags: Soft Skill, Software, Software Project, Software Project Management, Training And Certification

Company: University of South Africa
Date: April 2005
University of South Africa
White Paper Why Enterprises Outsource Network Security Written by Stratecast Partners, this study will give you a comprehensive business cost and benefit analysis on outsourcing network security. Learn how the Managed Security...

Tags: Benefit, Business Operations, It Operations, Outsource, Outsourcing

Company: VeriSign
Date: November 2005
VeriSign
White Paper Five Steps to Deploying Linux in the Enterprise When an organization decides to use Linux servers to run business systems, there are a variety of considerations that must come into play. Some of...

Tags: Consideration, Linux, Open Source, Operating Systems, Software

Company: TechRepublic
Date: January 2006
TechRepublic
Research Report Customers Want Live, Speedy Support EXECUTIVE SUMMARY: Data from Forrester's Consumer Technographics® Q3 2005 North American Survey reveals that North American households prefer and use human channels more than automated...

Tags: Channel, Product Marketing, Online Communications, Marketing, Interactive Voice Response (IVR)

Company: Forrester Research
Date: January 2006
Forrester Research
White Paper IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. ...

Tags: Borland Software Corp., Information Technology, Management, Portfolio Management, Strategy

Company: Borland Software
Date: February 2006
Borland Software

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