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Fast, personal assistance is available from your regional service provider or directly from OCLC.

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Nominate a support "star"

Have you had an exceptional experience when working with an OCLC staff member? Consider nominating that person for an OCLC Star Award.

The Star Award program provides libraries with an opportunity to recognize OCLC staff or OCLC Service Center Staff who have made exceptional contributions and exceeded expectations in delivering superior service to libraries.

To nominate an individual, send comments about your experience and the nominee's name to starawards@oclc.org.

More support options

View System Alerts
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Internet LISTSERVs
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