FREQUENTLY ASKED QUESTIONS

Quality of Life

• Where can I find out how to set up utility accounts, along with other information for newcomers?
• I have a problem with a city service.
• I want to report an environmental problem:

  Drinking Water - 817-459-5900

  Sanitary Sewer - 817-459-5900

  Water Pollution in Creeks - 817-459-6550

  Air Quality -TCEQ - 817-588-5800

  Indoor Air Quality - Texas Dept. of Health - 817-264-4500

  Asbestos - Texas Dept. of Health - 817-264-4500

• I have a question about recycling or other sanitation problems.
• I have a question about my cable TV service.
• I have a question about animals.
• I want to put up signs for a garage sale.
  Contact Code Enforcement at 817-459-6777.

• Tell me about my public library.
• I need information about city-owned recreational facilities.
• I want to adopt a pet.
• How can I contact the U.S. Postal Service?
  Arlington's main Post Office is located at 300 E. South St. in Arlington.   Call 1-800-275-8777 for information.
• On what days will Arlington Disposal not be picking up garbage?
  No garbage or recycling pickups are scheduled for the following holidays:

  New Year's Day
  Fourth of July
  Labor Day
  Thanksgiving Day
  Christmas

Bills & Tickets

• I have a question about my water bill.
• I have a question about a parking ticket.
  Contact Municipal Court at 817-275-5970.

Education

• What is my local public school, and how do I enroll my child?
• How can I find the nearest public library

Health Issues

• I want to talk to the Health Department.
• I want to make a complaint about unsanitary conditions in food establishments.

Legal Matters

• I want information about voting.
  Contact the City Secretary's Office.

• We want to get married.
  Contact the Arlington Sub-Courthouse at 817-548-3928.

• I need a copy of a birth certificate or death certificate.
  Contact Vital Statistics at 817-459-6777.

Business

• What incentives is the city offering to help my business?
• I need a license for my business.
  Contact Building Inspections Office at 817-275-3271.

Public Safety

• I have information about a crime.
• Stadium Area Crime Analysis (PDF)
• How can I contact a speaker on public safety for my school/organization/neighborhood?
  Contact the Police Dept. Community Services Division at 817-459-5725.

Permits & Licenses

• How do I get a permit to alter my building?
  Contact One Start Information Desk at 817-459-6502.

• How do we get a marriage license?
  Contact the Arlington Sub-Courthouse at 817-548-3928.

• Where can I get a dog or cat license?
  Contact Animal Services at 817-451-3436.

• I want to get a childcare worker's license.
• Where can I obtain or renew my driver's license?
• How can I register my vehicle?

Social Services

• I have a question about Medicaid or Medicare.
• I have a question about Social Security.
• I want to know about special programs for senior citizens.
• I am disabled and need information.
  Contact the Texas Department of Human Services Dept., Region 3 and the Texas Rehabilitation Commission.

• I am in need of housing assistance.
  Contact the Housing Assistance Office at 817-275-3351.

Miscellaneous

• I need city government information for a special project on which I am working.
• I would like to invite members of the City Council to an event given by my organization.
• How can I contact my Council representative?
• I would like to e-mail the Mayor.
• I would like to e-mail the City Manager.
• Can I fly a City of Arlington flag at my home or business?
  The City of Arlington Flag Ordinance gives permission to fly the City of Arlington flag at a home or business. However, the City of Arlington logo, which is on the flag, may not be copied from the flag and used in other ways.

  How do I get permission to use the City of Arlington logo?
  Submit a "Request for Permission to use the City's Logo" form with the Management Resources Department - Office of Communications.