Not that long ago, the leaders of AT&T announced that they were going to return 5,000 customer service jobs to the United States that they had outsourced to India.
But now, two years later, the head of that top U.S. phone company says it’s having trouble finding enough skilled American workers to fill those positions.
So far, not even one-third of the jobs have been returned to the United States out of the 5,000. The company still hopes to fill all those jobs here but it hasn’t been easy.
In some U.S. communities, for example, the high school dropout rates is as high as 50 percent, so it makes it really hard to find skilled workers to fill positions.
That’s why, they say, it’s so much easier to outsource the jobs to India where often workers are more educated and more plentiful.
I commend AT&T for continuing to stick with their resolution to bring those jobs back to the United States when it seems like it would be so much easier - and cheaper - to keep those jobs in India. It shows a strong commitment to the American economy and the American workforce.