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AT&T; says hard to find skilled U.S. workers

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Not that long ago, the leaders of AT&T announced that they were going to return 5,000 customer service jobs to the United States that they had outsourced to India.

But now, two years later, the head of that top U.S. phone company says it’s having trouble finding enough skilled American workers to fill those positions.

So far, not even one-third of the jobs have been returned to the United States out of the 5,000. The company still hopes to fill all those jobs here but it hasn’t been easy.

In some U.S. communities, for example, the high school dropout rates is as high as 50 percent, so it makes it really hard to find skilled workers to fill positions.

That’s why, they say, it’s so much easier to outsource the jobs to India where often workers are more educated and more plentiful.

I commend AT&T for continuing to stick with their resolution to bring those jobs back to the United States when it seems like it would be so much easier - and cheaper - to keep those jobs in India. It shows a strong commitment to the American economy and the American workforce.

Donald J. Trump is Chairman of The Trump Entrepreneur Initiative.

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15 Comments

[-] Posted by Business 2000 Foundation.com on 04/29/2008 2:14 PM
We agree that there are commited to our U.S. working economy. However, what kind of paying jobs are offered and who is training the workers? Maybe, that is where they are lacking the skills to target market. And train.

We know many will be looking for new jobs...if that ful is time or part-time employment. What are the age restrictions in their offered employment positions?.... Most, that dont have work will seek employment. In this economy...the answer is yes. And others want more security if this is a short or long term phase of AT &T.; What are their targets.

We do say thank you to AT & T for sticking up for America workers...hope it works out! and we hope more big Companies inspire new jobs....it is going to be a tough economy for awhile.

Thank you At &T;!
[-] Posted by about to erase it all hope you made a copy on 04/29/2008 6:56 PM
Tuesday, April 29, 2008
Dear DT

If A.T&T; is not able to find skilled workers in America they are not looking very hard- the problem is that people will work for less elsewhere, the cost of being in business here is outrageous, and this drives companies to outsource to find those "more educated" workers out of the country.

They will, and do not mind taking a job from a company like AT&T; because it gives them stablity. The cost of doing business here needs to get downsized so that we have a sensible idea of what is in the "price range" and what is just outragous!

Take the Virgin Airline concept for example, they are providing execlent service for a sensible price! When more USA companies take down the over inflated prices that goudge the people it will make it possible for the American worker to take the jobs back from the places we have them outsourced to now!

The American businessman and woman have made it big in this country on a elevator that can only go so high, because we can all get off, and get on the global express train and get what we want for less, including labor, and human capitial- that is educated.

Here in this country we are more likley to interfere with the progress of someone trying to achieve higher education and find someway to exploit a scholar, then we are to advance them and reward them- this concept of education is valued and treasured in other parts of the world it seems. Higher education has another sort of value to the population of India and China- because they understand the lasting value it has to the country to have even one educated person.

My experience in trying to overcome my barriers to obtain a higher education is evidence that we could care less in this country about the true value of a educated population- and that is why we have the problem- its not because educated people are not here, its because we are enslaved in one way or another- it’s a business decision to hire a educated person who does not have to overcome the battles of civil court reform, social injustice, and poverty, and just show up ready to deliver the education! The problems with this issue seem to be our social construction of the reality of what a treasure a educated man or woman may be to our country- re-thinking that policy is a good place to start- Men are often afraid to let stay home wives get an education or advance because this makes them feel "threatened" and women often have to pick- we are not senible about a lot of our social ideas in America!
[-] Posted by about to erase it all hope you made a copy on 04/29/2008 7:07 PM
Tuesday, April 29, 2008
PS
Our economy revolves around fuel, not the ideology of putting forth an educated human population – we reserve this for the few.

If At&T; wants to turn this around they should team up with Microsoft and re-train the American worker and within 5-10 years we would have a hybrid that would take the world by storm!

It is hard to compete with a hybrid- take your skilled tradesmen and stay home mothers and team them up with companies that are outsourcing and CREATE the AMERICAN hybrid that would be real hard to beat!

EVEN if we continue to revolve around fuel, at least the cognitive skills would improve and we could begin to imagine revolving around something else! When people can afford to be educated, and when we have to, we will be! When we get rid of the idea that an education is some kind of threat, we will begin to get in the game and on that day we will WIN every match!
By the way- have a great day-
Tam Tam
Tough on TRADE !
[-] Posted by E. Rizzo on 04/29/2008 9:10 PM
This is very encouraging to know. If a lot of these big corporations would have been a little more forward thinking, they would have realized that their decision to outsource to India and other overseas markets would not produce a favorable outcome.

I've gone through a few changes and set-backs over the past year and a half, and was forced to get a customer service job, due to my current living situation and logistics. It felt more like a prison sentence in the beginning, but, I am making the best of the situation, thinking positively, and, now, enjoy my time at work - as much as I can, under the circumstances.

Instead of just going to work, doing my time, and getting a paycheck, I have decided to compile a report for the corporation - suggestions for improvement in customer service - a view from the inside. I know a Harvard Business School grad, an in-law of my brother's, who gets paid six figures to do what I'm doing for free. Why am I doing this? I'm doing it because there are several things that need to be addressed...things that the higher-ups would never hear about, otherwise. Even if they were to improve upon a few things, due to my suggestions (information I've gathered from my own experience, and, from concerns that other agents complain about, over and over again - as well as recurring customer complaints), it will make my job a lot more enjoyable. And, if they don't use my suggestions, that's their business...and their loss, as far as I'm concerned.

I'll go get a job at AT&T; if things don't improve at *d of the idea that an education is some kind of threat, we will begin to get in the game and on that day we will WIN every match!
By the way- have a great day-
Tam Tam
Tough on TRADE !
[-] Posted by E. Rizzo on 04/29/2008 9:10 PM
This is very encouraging to know. If a lot of these big corporations would have been a little more forward thinking, they would have realized that their decision to outsource to India and other overseas markets would not produce a favorable outcome.

I've gone through a few changes and set-backs over the past year and a half, and was forced to get a customer service job, due to my current living situation and logistics. It felt more like a prison sentence in the beginning, but, I am making the best of the situation, thinking positively, and, now, enjoy my time at work - as much as I can, under the circumstances.

Instead of just going to work, doing my time, and getting a paycheck, I have decided to compile a report for the corporation - suggestions for improvement in customer service - a view from the inside. I know a Harvard Business School grad, an in-law of my brother's, who gets paid six figures to do what I'm doing for free. Why am I doing this? I'm doing it because there are several things that need to be addressed...things that the higher-ups would never hear about, otherwise. Even if they were to improve upon a few things, due to my suggestions (information I've gathered from my own experience, and, from concerns that other agents complain about, over and over again - as well as recurring customer complaints), it will make my job a lot more enjoyable. And, if they don't use my suggestions, that's their business...and their loss, as far as I'm concerned.

I'll go get a job at AT&T; if things don't improve at *of the idea that an education is some kind of threat, we will begin to get in the game and on that day we will WIN every match!
By the way- have a great day-
Tam Tam
Tough on TRADE !
[-] Posted by E. Rizzo on 04/29/2008 9:10 PM
This is very encouraging to know. If a lot of these big corporations would have been a little more forward thinking, they would have realized that their decision to outsource to India and other overseas markets would not produce a favorable outcome.

I've gone through a few changes and set-backs over the past year and a half, and was forced to get a customer service job, due to my current living situation and logistics. It felt more like a prison sentence in the beginning, but, I am making the best of the situation, thinking positively, and, now, enjoy my time at work - as much as I can, under the circumstances.

Instead of just going to work, doing my time, and getting a paycheck, I have decided to compile a report for the corporation - suggestions for improvement in customer service - a view from the inside. I know a Harvard Business School grad, an in-law of my brother's, who gets paid six figures to do what I'm doing for free. Why am I doing this? I'm doing it because there are several things that need to be addressed...things that the higher-ups would never hear about, otherwise. Even if they were to improve upon a few things, due to my suggestions (information I've gathered from my own experience, and, from concerns that other agents complain about, over and over again - as well as recurring customer complaints), it will make my job a lot more enjoyable. And, if they don't use my suggestions, that's their business...and their loss, as far as I'm concerned.

I'll go get a job at AT&T; if things don't improve at * the idea that an education is some kind of threat, we will begin to get in the game and on that day we will WIN every match!
By the way- have a great day-
Tam Tam
Tough on TRADE !
[-] Posted by E. Rizzo on 04/29/2008 9:10 PM
This is very encouraging to know. If a lot of these big corporations would have been a little more forward thinking, they would have realized that their decision to outsource to India and other overseas markets would not produce a favorable outcome.

I've gone through a few changes and set-backs over the past year and a half, and was forced to get a customer service job, due to my current living situation and logistics. It felt more like a prison sentence in the beginning, but, I am making the best of the situation, thinking positively, and, now, enjoy my time at work - as much as I can, under the circumstances.

Instead of just going to work, doing my time, and getting a paycheck, I have decided to compile a report for the corporation - suggestions for improvement in customer service - a view from the inside. I know a Harvard Business School grad, an in-law of my brother's, who gets paid six figures to do what I'm doing for free. Why am I doing this? I'm doing it because there are several things that need to be addressed...things that the higher-ups would never hear about, otherwise. Even if they were to improve upon a few things, due to my suggestions (information I've gathered from my own experience, and, from concerns that other agents complain about, over and over again - as well as recurring customer complaints), it will make my job a lot more enjoyable. And, if they don't use my suggestions, that's their business...and their loss, as far as I'm concerned.

I'll go get a job at AT&T; if things don't improve at *he idea that an education is some kind of threat, we will begin to get in the game and on that day we will WIN every match!
By the way- have a great day-
Tam Tam
Tough on TRADE !
[-] Posted by E. Rizzo on 04/29/2008 9:10 PM
This is very encouraging to know. If a lot of these big corporations would have been a little more forward thinking, they would have realized that their decision to outsource to India and other overseas markets would not produce a favorable outcome.

I've gone through a few changes and set-backs over the past year and a half, and was forced to get a customer service job, due to my current living situation and logistics. It felt more like a prison sentence in the beginning, but, I am making the best of the situation, thinking positively, and, now, enjoy my time at work - as much as I can, under the circumstances.

Instead of just going to work, doing my time, and getting a paycheck, I have decided to compile a report for the corporation - suggestions for improvement in customer service - a view from the inside. I know a Harvard Business School grad, an in-law of my brother's, who gets paid six figures to do what I'm doing for free. Why am I doing this? I'm doing it because there are several things that need to be addressed...things that the higher-ups would never hear about, otherwise. Even if they were to improve upon a few things, due to my suggestions (information I've gathered from my own experience, and, from concerns that other agents complain about, over and over again - as well as recurring customer complaints), it will make my job a lot more enjoyable. And, if they don't use my suggestions, that's their business...and their loss, as far as I'm concerned.

I'll go get a job at AT&T; if things don't improve at * idea that an education is some kind of threat, we will begin to get in the game and on that day we will WIN every match!
By the way- have a great day-
Tam Tam
Tough on TRADE !
[-] Posted by E. Rizzo on 04/29/2008 9:10 PM
This is very encouraging to know. If a lot of these big corporations would have been a little more forward thinking, they would have realized that their decision to outsource to India and other overseas markets would not produce a favorable outcome.

I've gone through a few changes and set-backs over the past year and a half, and was forced to get a customer service job, due to my current living situation and logistics. It felt more like a prison sentence in the beginning, but, I am making the best of the situation, thinking positively, and, now, enjoy my time at work - as much as I can, under the circumstances.

Instead of just going to work, doing my time, and getting a paycheck, I have decided to compile a report for the corporation - suggestions for improvement in customer service - a view from the inside. I know a Harvard Business School grad, an in-law of my brother's, who gets paid six figures to do what I'm doing for free. Why am I doing this? I'm doing it because there are several things that need to be addressed...things that the higher-ups would never hear about, otherwise. Even if they were to improve upon a few things, due to my suggestions (information I've gathered from my own experience, and, from concerns that other agents complain about, over and over again - as well as recurring customer complaints), it will make my job a lot more enjoyable. And, if they don't use my suggestions, that's their business...and their loss, as far as I'm concerned.

I'll go get a job at AT&T; if things don't improve at *de