I have an Apple Mac, can I access?

Yes, you can access audio commentary for all Football League Interactive (FLi) clubs for the 2009/10 season onwards. Please ensure that you have the latest version of Flash player installed on your PC.

 

Click here to obtain the latest copy 

 

You also have access to all highlights of matches for the same season onwards. Please Note: Archived footage from previous seasons has been produced with Windows Media Video (WMV) and therefore this will be unavailable to MAC OS users.

 

MAC Users with an Intel Core Duo setup to dual boot with Windows supporting Windows Media Player (WMP) maybe able to access the service. However, please be aware that this is not guaranteed.

 

 

Why Can I Not Access Highlights From Seasons Prior To 2009/10?

 

 

Following the rapid growth of a range of video and stream sharing websites over recent months, a significant volume of content which is provided on an exclusive basis to subscribers was being made freely available on the Internet. We have to have a solution that will satisfactorily safeguard the content.

This has required us to DRM the content and due to changes made recently we are no longer able to support Apple / Mac products.  Specifically Windows Media Player is longer supported on this platform and likewise IE7.0.

Perform has always provided all its services through, and in conjunction with, Internet Explorer and Windows Media Player. As a company we have invested heavily in this technology along with our customers and all our content is in this format. Therefore we continued with this platform when introducing a DRM solution for our clients.

If you have forgotten your username and/or password then please click the links under the log in boxes on the previous screen, if this is not helpful then please email Customer Services and one of our representatives will email you your Username and/or Password Hint reminder.

If you are using Internet Explorer 8 you may need to turn compatibility view on to login. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to log in without any problems

It is possible that your computer is looking at old pages stored in the cache, or that a cookie has been corrupted. Please use the following instructions to clear this and then try to login again.
To clear the cache, please follow the instrunctions below depending on your web browser:

IE7 Internet Explorer 7
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools > Internet Options > On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
Now click on Tools > Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

IE8 Internet Explorer 8
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

In Safari

Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Opera
Select the 'Tools' menu and Advanced
Select Cookies
You will then need to delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Chrome
Click on the spanner - top right corner
Select Clear Browsing Data from the drop down box
Ensure that Empty the Cache and Delete Cookies are checked
Select Everything from the drop down box
Click the 'Clear Browsing Data button
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Firefox
Click the following link: Clearing Private Data
Delete any shortcuts to the website in "favourites" and "bookmarks"

If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com

The screen freezes when I click 'choose another match'

If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an 'X' next to the commentary I wish to listen to

Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available

The Video Won't Play

 

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

 

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

 

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

 

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

 

Windows Vista Users

 

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

 

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

 

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

 

 

Can't Hear Audio

 

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

 

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

 

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

 

For PC users

 

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

 

Make sure that you have your sound card selected as the Default device:

 

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

 

For MAC

 

1. Open Applications > Utilities > Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

 

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

 

1. Macromedia Flash Player 10+

2.. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com

The screen freezes when I click 'choose another match'

If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an 'X' next to the commentary I wish to listen to

Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available

The Video Won't Play

 

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

 

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

 

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

 

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

 

Windows Vista Users

 

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

 

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

 

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

 

 

Can't Hear Audio

 

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

 

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

 

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

 

For PC users

 

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

 

Make sure that you have your sound card selected as the Default device:

 

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

 

For MAC

 

1. Open Applications > Utilities > Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

 

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

 

1. Macromedia Flash Player 10+

2.. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

Terms and Conditions for Subscription to Player

 

THESE TERMS AND CONDITIONS ("TERMS") GOVERN THE SUPPLY OF THE PLAYER SERVICE ("SERVICE") BY FL INTERACTIVE LIMITED ("FLi", "WE" OR "US") TO YOU, THE SUBSCRIBER ("YOU").

 

PLEASE READ THESE TERMS CAREFULLY BEFORE SUBSCRIBING FOR THE SERVICE BECAUSE YOU WILL BE BOUND BY THEM ONCE A CONTRACT COMES INTO EFFECT BETWEEN YOU AND US IN ACCORDANCE WITH CLAUSE 2. BY FILLING OUT THE REGISTRATION FORM AND CLICKING "CONTINUE" YOU ARE DEEMED TO AGREE TO THESE TERMS.WE RESERVE THE RIGHT, AT ANY TIME, TO CHANGE THESE TERMS BY POSTING A REVISED VERSION ON THIS WEBSITE AND BY CONTINUING TO USE THE SERVICE AFTER THESE CHANGES HAVE BEEN MADE YOU ARE DEEMED TO ACCEPT THEM.

 

YOU SHOULD PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.

IF THESE TERMS CONFLICT WITH OUR WEBSITE TERMS & CONDITIONS THESE TERMS WILL TAKE PRIORITY.

1 Information about us

 

1.1 FL Interactive Limited is a company registered in England and Wales under Company Number 04112553 with a registered office at C/O The Football League Limited, 5B Edward VII Quay, Navigation Way, Preston, Lancashire, PR2 2YF.

 

2 Agreement

 2.1  By filling out the registration form and clicking on the "Continue" button on the package selection page, you are submitting a request to be granted a subscription to the service you have selected ("Service"). We reserve the right to refuse requests for subscription to the Service for any reason.

2.2  If we accept your request we will send you an email confirming that we have taken payment via your chosen payment method and that your subscription has been activated. At the point we send this email a legally binding agreement is formed between you and us on these Terms ("Agreement"). The Agreement is always conditional on payment being authorised by your card issuer or bank.

 

3  Subscription Fee and Payment 

3.1  Except in the case of manifest error, the fee payable for the Services that you subscribe for is the fee set out on the website at the time at which you subscribe and/or subsequently renew your subscription ("Subscription Fee").

3.2  The Subscription Fee only covers access to the Services. Telephone line and other communications or access costs associated with the Service may be charged to you separately by your ISP or other relevant service provider. The Subscription Fee is inclusive of UK VAT at the rates in force from time to time.

3.3  We reserve the right to change the Subscription Fee from time to time. If we increase the Subscription Fee we will notify you at least 30 days prior to the change taking effect. If you do not cancel your subscription (in accordance with clause 4.2) prior to the change taking effect you shall be deemed to agree to the increased Subscription Fee.

3.4 The Subscription Fee must be paid in pounds sterling either by direct debit from a valid UK bank account or using a credit card. We accept payment with Mastercard, Visa and Visa Delta cards. You confirm that the bank account details or credit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.

3.5 Our third party service provider will process your payment on a secure site. We reserve the right to refuse direct debit and credit card payments in our reasonable discretion.

3.6 If you decide to cancel your subscription for the Services and have been paying the Subscription Fee by direct debit you must also cancel your direct debit through your bank to prevent any future payment being taken from your account. We will not accept any responsibility for payments taken from the customers account as a result of failure to cancel direct debit payments at their bank. This includes bank charges for exceeding overdraft limits and any other related payments incurred as a result of failure to cancel direct debit payments at the bank.

3.7 The Subscription Fee will be collected in advance on a monthly or annual basis depending on the type of subscription you have chosen.

 

4 Suspension and Cancellation

4.1 Free Trials

(a)  If you have signed up to a Free Trial (i.e no payment has been taken and you are able to access the Service), you can cancel your Free Trial at any time prior to the end of the relevant Free Trial period and you will not be charged. The exact length of the Free Trial period will be stated at the time of purchase.

(b) However, if you do not cancel before the end of the Free Trial period we will assume that you would like to become a paying monthly subscriber and you will be charged for the next month's subscription in advance as normal in accordance with these Terms.

 

4.2 Your right to cancel

(a) To cancel your subscription and terminate this Agreement log in and go to the My Account page. Click on the "Cancel Subscription" button or send an e-mail explaining that you would like to cancel and stating your full name, club product subscribed to, username and password to the customer services e-mail set out in section 6 (Contact Us).

(b) If you cancel your subscription within seven working days of subscribing for the Service we will refund any amounts you have paid for the Service.

(c) If more than seven working days have passed since you subscribed for the Service and you want to cancel the subscription you must do so no less than 14 days prior to the end of the month or year (depending on whether you are paying monthly or annually) for which you have paid.

(d) If you cancel your subscription prior to this 14 day period access to the Service will be terminated at the end of the relevant month, year or other relevant period (depending on the package you have selected).

(e) If you cancel your subscription during or after this 14 day period your subscription will be extended and you will be charged for the following month, year or other relevant period (depending on the package you have selected) and access to the Service will terminate on expiry of that period.

4.3 Our right to suspend or terminate

(a) We may suspend and/or terminate the Agreement with immediate effect at any time if:

(i) you breach this Agreement or the Website Terms of Use;

(ii) your use of the Service is abusive, excessive or against the interests of other subscribers; or

(iii) we are requested to do so by a regulatory authority.

(b) Without prejudice to our rights under clause 4.3(a), we may in our own discretion terminate the Agreement on one calendar month's notice for any reason.

(c) If we terminate the Agreement other than as a result of your breach or technical non-compliance, you will receive a refund of the amount you have pre-paid for the Service less an amount proportionate to the number of days for which you have had access to the Service.

 

5 The Service

5.1 As a subscriber to the Service you will be provided with access to various services such as match highlights, news and interviews, live radio commentary and video archive footage.

5.2 The exact nature and extent of the content available through the Service is not guaranteed and we reserve the right to amend the nature and extent of such content from time to time during the subscription period.

5.3 From time to time the Service may be unavailable while we carry out upgrades or maintenance work necessary for the provision of the Service. We will try to complete any such work as quickly as possible and minimise the impact on your enjoyment of the Service.

5.4 The Service is provided on an "as is" basis and, except to the extent required by law, we make no representations or warranties of any kind with respect to the Service or its content including (without limitation) implied warranties as to completeness, accuracy, satisfactory quality and fitness for a particular purpose. In particular, please note that the image and sound quality of the content available via the Service may vary, whether due to congestion on the internet or telephone lines or otherwise. We do not warrant that the Service will be uninterrupted, timely, secure or error-free.

5.5 The provisions of this clause 5 do not affect your rights as a consumer under law.

 

6 Contact Us

6.1 You can contact us to discuss technical problems, trace your subscription, make a complaint or for any other reason by emailing "customerservices@performgroup.com". In all instances, please be ready to give your full name, post code, username and password, to allow us to identify you.

 

7 Your use of the Services

7.1 The design, text, graphics, footage, images and other materials you access through the Service and any selection or arrangement of such materials are protected by copyright, trade mark and/or other proprietary rights owned by or licensed to FLi. As a subscriber to the Service you have a limited right to view and download this material for private use in accordance with the Terms.

7.2 You are responsible for ensuring that you have and maintain all the hardware and software necessary to access, receive and view the Services. If we reasonably determine that you do not meet these requirements we reserve the right to refuse to provide Service to you. In such a case you will be entitled to a refund of any sums paid as provided for in clause 4.3(c).

7.3 You will need to obtain and install Adobe Flash Player software ("Software") on your computer and you will be permitted to access the Service only from this computer. Your use of the Software is subject to the terms and conditions on which the licensor of this Software has provided it to you. We are not responsible for any problems caused by the Software.

 

7.4 You agree to:

(a) not use or permit the use of the Service for commercial purposes or for any other personal gain. This means, for example, that you must not charge others for access to the Service or use the Service to attract others to buy goods or services from you or anyone else;

(b) only view the Service via your personal computer and never permit any other person to access the Service. You must keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others;

(c) not copy, record or store all or any part of the Service (other than on a purely transitory basis to permit you to view them) or divert, re-transmit or otherwise distribute all or any part of the Service to any person, or authorise, enable or procure any other person to do any of the above;

(d) not alter, disassemble, decompile or reverse engineer any part of the Service;

(e) not view the Service in circumstances where members of the public can view them simultaneously or authorise, enable or procure any other person to do so;

(f) not abuse the Service or use it for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the Service, or using the Service in a manner which violates or infringes the rights of anyone else); and

(g) comply with all applicable laws and regulations of the country from which you access the Service when using the Service.

 

8 Liability

8.1 OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR DAMAGES, LOSSES AND CLAIMS WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SUFFERED BY YOU AS A RESULT OF OUR BREACH OF THE AGREEMENT IS LIMITED TO THE AMOUNT PAID BY YOU IN RESPECT OF THE SERVICE.

8.2 WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT LOSSES WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE INCLUDING BUT NOT LIMITED TO:

(i) LOSS OF INCOME OR REVENUE;

(ii) LOSS OF BUSINESS;

(iii) LOSS OF PROFITS OR CONTRACTS;

(iv) LOSS OF ANTICIPATED SAVINGS; OR

(v) LOSS OF DATA.

8.3 NOTHING IN THIS AGREEMENT LIMITS OR EXCLUDES OUR LIABILITY FOR:

(a) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE;

(b) FRAUD OR FRAUDULENT MISREPRESENTATION ON OUR PART; OR

(c) ANY MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY.

 

9 Data Protection

9.1 We process information about you in accordance with our Privacy Policy [**insert link**]. To learn more about what information we collect, the measures we put in place to protect this information and how we use it we advise you to read the Privacy Policy.

 

10 Indemnity

10.1You agree to defend, indemnify and hold us harmless against all liabilities, costs, proceedings and damages awarded against it in relation to any claim arising out of any breach by you of this Agreement. You agree that we shall have exclusive control over the defence and settlement of any such third party claim and that you will provide reasonable assistance to us if requested (at our cost).

 

11 Force Majeure

11.1We shall not have any liability to you for any delay or failure to deliver the Service to the extent that such delay or failure to deliver arises from causes beyond our reasonable control ("Force Majeure Event").

11.2A Force Majeure Event includes any event, non-happening, omission or accident beyond our reasonable control and includes without limitation: technical faults affecting third parties involved in the provision of material that forms part of the Service, adverse weather conditions and cancellation of matches.

11.3If a Force Majeure event occurs we will take reasonable steps to bring it to a close and to minimise its effect on the Services.

 

12 Notices

12.1All notices given by you to us must be given to Perform Media Services Limited, Sussex House, Plane Tree Crescent, Feltham, Middlesex, TW13 7HE or to customerservices@performgroup.com.Any notice given by us to you under this Agreement can be given by post or email to the most recent postal or email address we hold for you. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

13 General

13.1 Any person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

13.2 If we fail to insist that you perform any of your obligations under this Agreement or we do not exercise any of the rights or remedies we are entitled to under this Agreement this will not mean that we have waived any of these rights or remedies and will not mean that you do not have to comply with your obligations. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

13.3 We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent.

13.4 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

13.5 These Terms together with the current Services prices, set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.

13.6 This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

Please take a moment to read this Website's Privacy Policy set out below. References to "we", "us" and "our" in this policy are references to FL Interactive Limited (Company Number: 04112553) c/o The Football League Limited Unit 5B Edward VII Quay, Navigation Way, Preston, Lancashire, PR2 2YF. We may however appoint third parties to store and process your information on our behalf.

Protecting your privacy is very important to us. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to how we process your information please contact us using the details below.

We reserve the right to change the terms of this policy from time to time and your continued use of the Website will be deemed to be acceptance of amendments we make. This Privacy Policy was last updated on 1 December 2009.

1. What information do we collect about you?

At various times during a visit to this Website you may be asked to provide us with personal information (for example your name and contact details). This may be in connection with activities such as purchasing goods, subscribing for a service, entering competitions or participating in surveys.

In common with many other online services we may also use "cookies" to collect information about how you use the Website. This information is used to produce statistical reports on website activity and allows us to tailor the Website to suit your interests.

A cookie is a small amount of data sent from the server and stored on your computer's hard drive.Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Please note that certain features of this Website are only activated by the presence of a cookie and if you choose to refuse cookies these features may not be available to you.

For further information about cookies visit "www.allaboutcookies.org"

2. How will we use your personal information?

Primarily we will use the personal information we collect about you to send you information you have requested, create a membership profile for you (allowing us to provide a personalised service when you visit the Website), assist in the provision of products and services to you and to enable us to review and improve the products or services offered to you.

From time to time we would also like to contact you to let you know about products and services offered by us, our clubs, their official partners and other carefully selected third parties that may be of interest to you. We may also provide your details to carefully selected third parties in order for them to contact you directly about their products and services. By ticking the applicable boxes in the Privacy Notice you are deemed to agree to the use of your information for these purposes.

3. What are my choices?

You have a right to stop us from contacting you for marketing purposes or giving your information to third parties.If you no longer wish to be contacted for marketing purposes please click here and follow the instructions or contact us using the contact details below.

You are also entitled to request a copy of the information that we hold about you. If you would like to do this please contact us using the details below.You may be required to pay a small fee for this service.

We want to make sure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of personal information by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. If you link to third party websites from this Website you should read their privacy policies and terms of use carefully.

If you place personal details on any publicly accessible page (for example on a message board) then this data will not be covered by our Privacy Policy.

5. How do we protect your information?

We are firmly committed to data security. The personal information you provide to us is encrypted before it is sent to us and once it is received we store it on secure servers. We take steps to guard against unauthorised access to your personal information and to ensure it is treated in accordance with our Privacy Policy. Unfortunately, although we make every effort to create a secure environment for your personal information we cannot guarantee the safety of any personal information which you transmit to us online.

The personal information we collect may be transferred to and/or stored or processed at a location outside the European Economic Area. By providing your personal information you consent to this transfer, storage and/or processing. We will take steps to ensure that your personal information is kept securely and in accordance with the Privacy Policy.

6.Contacting us

Please contact us using the details below if you have any questions about our Privacy Policy or the information we hold about you:

Email: customerservices@performgroup.com

Address: Data Protection Compliance Officer, Perform Media Services Limited, Sussex House, Plane Tree Crescent, Feltham, Middlesex, TW13 7HE.