Need some help?
Our F.A.Q. is intended to handle most basic support questions regarding
the internet stream. Please ensure you have reviewed the F.A.Q. and reviewed
our support policy before contacting us for
support.
System Requirements
Our web stream is delivered using the best available streaming technology,
designed to reach the maximum number of listeners.
Therefore; it is best heard on a computer running Internet
Explorer 5.5 or newer and Adobe Flash Player 9 or newer running on
Microsoft Windows (XP SP2 or Vista). Here are links for customers needing to upgrade:
Technical Questions:
Q: Can the stream be heard with operating systems other than Windows?
A: Customers running OS X will be able to hear the stream.
Click here for more information.
Other Operating Systems like Solaris, Linux, FreeBSD etc. are not supported.
Q: Can a browser other than Internet Explorer be used to listen?
A: What you see and hear depends on on how the other browser is configured.
FireFox 1.5, Netscape 8.1, and Opera 9 (and higher versions of each) running on Windows can be
configured to take full advantage of the player. Safari and FireFox 1.5 on the Macintosh will also
play well through the player.
See Browser Support for more information.
Q: When the listen link is clicked, it tries to open, but there is a message
that says pop-up blocked.
A: Disable pop-up blocking in the browser or pop-up blocking tool. Some browsers and
pop-up blockers offer a way to temporarily allow pop-ups or completely disable pop-up blocking
for a specific site. Here are links to help pages for the more popular tools:
Q: The player loads, but no audio is heard.
A: There may be a slight delay of a few seconds in loading audio data when the player first loads.
Usually you will see a message scroll across the player that reads "Connection in Progress."
If the silence persists, check that your volume controls are set correctly and report the problem
by using the "?" button on the player. It may be caused by an interruption in the stream, rather
than a problem with your player.
Q. The player loads and audio is heard. However, things like title and artist are
missing.
A: For music formatted stations, if bandwidth is limited, extra data such as artist and title
information may be foregone so that audio can still be delivered. However, it is usual for News,
Talk, or Sports formatted stations to not list artist and title data at all. If neither of
these apply, see the Browser Support section below
and/or the browser's documentation.
Q. When the listen link is clicked it shows a page cannot be found error.
A: Try refreshing or clicking on the link again. If the error persists, and
you are using one of the supported browsers, please contact us.
Q. When the listen link is clicked in Opera 7, it shows a page cannot be found error.
A: While the Opera browser is not supported at this time, it has been reported to work at version 9 and above.
If you are using a lower version and it does not operate properly, please upgrade to version 9, or
use Internet Explorer or one of the other supported browsers.
Browser Support Questions:
Q: Does the stream work with Internet Explorer 7?
A: Yes, there are no known issues with IE7.
Q: Does the stream work with Mozilla FireFox 1.5x on Windows?
A: The player has been tested to work optimally with FireFox 1.5 (or greater) with the
Flash player provided by Adobe. Customers not comfortable with,
unwilling or unable to install the player will be unable to hear the stream.
Q: Does the stream work with Mozilla FireFox 2.0?
A: Yes, there are no known issues with Firefox 2.0 on Windows or Mac, as long as Adobe Flash is installed.
Q: Does the stream work with Netscape Navigator?
A: The minimum version is Netscape Navigator 8.1 with Adobe Flash installed.
For help with site controls go to Netscape Site Control Help.
Q: Does the stream work with Opera?
A: While we do not provide support for the Opera browser at this time, it has been reported that the player will
work with version 9 or above. If you cannot run this, please use one of the other supported browsers.
Q: Does the stream work with Macintosh systems?
A: Customers running Safari, FireFox, and Opera who also have Adobe Flash for OS X
installed can hear the stream.
Q: Can I listen to the stream without a web browser?
A: If you are familiar with Apple iTunes or WindowsMedia.com, you can now listen to your favorite CBS Radio
stations through their respective interfaces. Simply navigate through the Internet radio listings and select your station
by its call letters.
Q: Does the stream work with Linux systems?
A: Customers running FireFox for Linux who also have Adobe Flash
installed may be able to hear the stream.
Q: Can I listen to the stream on my mobile browser?
A: Mobile support for the stream does not yet exist, but we are hard at work on that.
It is strongly recommended that customers consult with an IT professional
before making any changes. That aside, we are glad to be helpful in ensuring
customers can enjoy our web stream.
If, after taking the recommended actions, the customer still cannot
hear the stream they should contact us. Please be aware that recommendations
we provide may cause customers to enable features that some would consider
a security risk. However, the amount of risk is dependent on the customer's
internet surfing habits and knowledge of internet security. The Flash
controls used in conjunction with our stream are for enabling dynamic content
and the audio stream. They are not considered harmful to your computer. Customers should ensure
they understand our recommendation. If the customer does not understand or agree with our recommendation,
they shouldn't take action.
Special note for customers at Work/School:
Please be aware that recommendations may cause customers to inadvertently violate
employer or institution computer security policies. It is the customer's responsibility to ensure
they have consulted with their IT department before contacting us.
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CORPORATE ADDRESS
CBS RADIO
40 West 57th Street
New York, NY 10019
WEBSITE FEEDBACK
Contact information for specific radio stations can be found on their websites.
For questions or comments about cbsradio.com please visit our cbsradio.com feedback page.
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