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Mission Statement
Our mission is to provide quality service, to enhance the relationship between the citizens of Columbus and their local government and to promote the City of
Columbus' commitment to community service by providing direct access to a call center designed to receive, relay, monitor and manage citizen requests and insure the delivery of quality citizen service, by quality people.
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Goal
Our goal is to provide complete, accurate and timely information to citizens and employees regarding complaints, inquiries and requests for information. |
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Call 311
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Call 911
Features of 311:
Thank you for contacting the Columbus Consolidated Government 311 Citizens Service Center. We are your link to local government and City services.
- Do you have a question?
- Would you like to request a service?
- Do you need to register a complaint?
- Would you like to offer a suggestion?
When you aren't sure who to call
Call 3-1-1 or 706-653-4000.
311 is Columbus' one number for government information and
non-emergency services.
Whether you are a resident, business owner, or a visitor, all the resources of the Columbus Consolidated Government are just a phone call away.
- The 311 allows citizens to call one easy-to-remember number in order to receive information and have access to City government services.
- All calls to 311 are answered by a live operator, Monday through Friday 7:00 AM - 5:30 PM.
- The 311 Call Center Representatives use a state-of-the-art database of information and services about City Government.
- The 311 Call Center works closely with other City agencies to maintain the most current information.
- The 311 Call Center can quickly scale to meet City demands in any situation.
- The 311 Call Center can provide the public with quick, easy access to all local government services and information while maintaining the highest possible level of customer service.
- Service request made through 3-1-1 are electronically transferred to the appropriate city department for prompt service. All requests for service will have a tracking number so customers can check the status and get updates on their request.
- During the time that 3-1-1 has been in use in Columbus, it has proven, on numerous occasions, to be an important part of this city and an important tool to citizens.
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