One of my friends is having a baby, so, in keeping with one of my previous posts on maximizing credit card rewards, I purchased a couple of gift cards for her from a local gas station. I did this because the credit card I used to purchase these gift cards has a 5% reward.

However, I was in for an unusual surprise when I signed the card: they charged me sales tax when I bought the cards. I objected but was told this was the store policy and they would not budge, even when I stated that I had never paid tax on gift cards before, ever.

I then put a letter in the mail (yes, an actual paper letter in the U.S. mail) to management at the gas station and received a reply that they were in error and would refund the amount of the tax.

In the end, while this was not a huge amount of money (less than $3), my feeling is it was worth making an issue of just because of principle.
I was fortunate in that I was able to resolve this in my favor relatively quickly, and all it took was a letter to management. I doubt I would have followed it up with a second letter if I had not received a response (or received a negative one) but I’m glad I pursued this. Score one for appropriate complaining!

3 Responses to “Sometimes Complaints Go Your Way”

  1. HMBon 08 Sep 2008 at 4:37 pm

    Hey, I like your style. A dollar here a dollar there adds up!

  2. TCon 11 Sep 2008 at 4:13 pm

    Well, under $3 x ? people have they charged this could=quite a lot. Perhaps you have saved lots of less-savvy people some cash with your one letter.

  3. Scott @ The Passive Dadon 14 Sep 2008 at 11:42 pm

    It can add up quickly and I typically won’t say anything, but if the situation is blatant or the service was poor, I have to say something. I never complain about food quality, but today I paid $20 for a few hamburgers for my family and they were cold and the fries were cold. Had to say something and get a refund. It would have eating me up if I stayed silent.

    Keep up the fight. I found your post through the Carnival of Personal Finance and have linked to your article as well.

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