Eventbrite is Awesome For Offline Consultations

Even though we’ve been spreading the benefits of online consultations for years, a mix of online and offline remains popular. And when you need to organise an offline consultation, Eventbrite is an awesome way to manage it.

It’s really useful when there’s a limited capacity in the venue as you can fix the number of tickets and operate a waiting list in case attendees drop out. It also gives your event a nifty looking customisable webpage, making it easy to promote online. Plus it’s free to use, as long as your event is free too.

It’s not only useful for consultations though. Bristol City Council recently used it to promote the launch of a new museum, MShed and its Green, Open and Social event organised by Connecting Bristol. It’s also used by our sister company Rubber Republic to promote its upcoming Kitten Camp meetup.

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My2050 used in group consensus building exercise

Yes, the My2050 app is still live, going strong and providing DECC with useful opinions the UK’s possible 2050 pathways.

Last month, the app was used in a very interesting manner where the DECC Youth Panel were involved in building a group consensus on the pathways.  The event took place at the Bath Youth Climate Summit which is organised by the Green Vision Movement.  Tom Youngman explains how he ran the process:

We did a nice interactive thing with the My2050 game. We got a group of 40 to raise their hands to different levels corresponding to levels 1 – 4 on the calculator, and as a group (with my explanation of the levels and need to balance supply and demand) managed to reach the 20% target! They all thought about the lifestyle changes they’d have to make to live in their world. Went really well, thought you might be interested.

It was a really good activity and all teachers I’ve spoken to you about it really love it as an education tool.

So, an interesting use of an online consultation tool, and some great positive feedback.  Below is a snapshot of the pathway that the group agreed on:

The pathway that was finally chosen by the group. Interestingly, no onshore wind turbines were built and electrification featured heavily.

You can read more about what the Youth Panel are up to on their blog.

Posted in Consultation, Debate, Delib news and events, Engagement, Good examples, Opinion research, Participation, Projects and client work | Leave a comment

Why Do We Call Our Apps ‘Apps?’

We were asked on our post about the use of IE6 why we choose to call our products (specifically Citizen Space) ‘apps.’ It’s a fair point, as iOS and Android applications seem to have a monopoly on the term ‘app,’ so why are we using it?

But apps aren’t just for mobile phones. It’s short for “application software” which simply describes a program that helps users perform tasks. Our products, like Citizen Space and Budget Simulator for example, do this, but just so happen to be hosted online. So instead of making apps designed to run on a mobile device (such as an iOS or Android application), we make apps which run in an internet browser. The concept of “web application” isn’t new either, it’s been around for over a decade and includes Webmail clients and Wikipedia.

So in summary, we make web applications. And it’s trendy that web, mobile and operating system applications (think Mac App Store) get shortened to “apps.” It also lets us increase productivity and reduce repetitive strain injury risk by typing seven fewer letters :D

Posted in Advice, How we work | 1 Comment

Democracy gone mad with Michael Rimmer

When I was over in Adelaide in February earlier this year, someone introduced me to the Peter Cook film *The Rise and Rise of Michael Rimmer*.  It’s a brilliant and pertinent satire on the concept of *participative democracy gone mad*.

For me the key thing the film flags up with the challenges of creating a more participative form of government, is to ensure you’re asking the right person the right questions.  The idea of tapping into the collective intelligence of the people works best when you involve relevant expertise – i.e. if you’re wanting to solve a problem to do with farming, involve farmers and the wider farming community to help come up with solutions.

This is a model we’ve used in our work in the US using our Dialogue App, which has worked extremely well – setting specific challenges to specific problems, whether local or national.

Anyway, beyond my theoretical nit-picking, enjoy Peter Cook’s genius below!

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The importance of meetings, types of meetings and lack of meetings

I have been thinking about meetings, how they are useful and why they are so often misused ever since an interesting talk from the guys at Happy Cog when I was at SXSW.  So I thought I would put a few of my thoughts out there.

Meetings are always important to have, sometimes. In some organisations, a ‘meeting’ can be a dirty word that fills potential attendees with fear of losing valuable productivity on their current work, boredom, irrelevance, falling asleep in front of the boss/client, faffy overhead and no clear goals or outcomes.  Even 37Signals launched a campaign against meetings.

This is clearly no good and is thankfully not the case here at Delib.

So do I think meetings are any use? Not only are they good, they are absolutely essential and can improve everyone’s productivity, when done right.

To keep this short and sweet (as any good meeting should aim to be ;-) ) here are my key rules that we follow here to help us:

  1. Be on time and insist on it for all other attendees.
    The key part of this one is the ‘insisting’ bit. We are not at school, we work as a team together and rely on each other; we shouldn’t expect the meeting chair to have to be the ‘angry teacher’.
  2. If the meeting is a short catch up, stand up.
    Taken from the Scrum methodology we know and love, standing up ensures people stay focussed and everyone has a clear reward for keeping the meeting efficient.
  3. When you’re starting a new project, always, always, always have a face to face kick off meeting.
    Too often these are skipped due to busy diaries or unwilling travellers. This will only come and bite you during crunch periods when that previous human interaction really does help everyone in the project team understand each other and work together.
  4. Have an agenda.
    Probably a given for formal meetings (I hope) but even informal ‘gatherings’ will benefit from the loose goals being written up at the start on a whiteboard and ticked off as you go.
  5. Invite the minimum number of people.
    You don’t need everyone from a particular team or department to be present. Trust that team members can share and disseminate the output of a meeting to their colleagues.

To finish off here’s a good article by Kevin Hoffman similar in content to his talk at SXSW and based around the 37Signals campaign.

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Lessons in engagement from bomb-drawing in Melbourne

Whilst in Melbourne last weekend I randomly came across an anti-Nuclear weapon group, doing some campaign / outreach work near Federation Square.

As I didn’t have much else to do, I thought I’d get involved and engage in their work – particularly as their campaigns seemed extremely participatory.

What the campaign group were asking people to do was very simple: create a picture using the iconography of a classic bomb as the starting point.

They had 4 or so easels set up, and people were being encouraged to go and draw whatever they liked.  Once you’d finished your drawing, it was then uploaded to a website – which you were encouraged to then obviously go and visit and share with friends.

Here’s my effort . . .
ICAN drawing entry

What I particularly liked about the idea from an engagement perspective, was that it was incredibly simple to engage with, and because of the simplicity got people involved and thinking about the issues involved.

Simply put: creativity and simplicity of interaction, drove participation and engagement.  Lessons that frames so much success, especially when applied to government engagement.

@DelibThinks

 

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5 Ways We Ensure Quality

Software testing or quality assurance is an area of our work which is often completely invisible to our clients. It is however a vital part of our production process, essential in giving us the confidence we need when we make a new release of one of our apps. I’m going to try and give you an overview of how we do this without going too deeply into the technical detail.

Test early and often
Delib have a strong belief that where possible quality should be built in throughout the development life cycle rather than tested in at the end of a project. This is an important part of the agile development process which we use when making our apps. We test what we do, whether it’s design, code, or documentation, early and often so that defects are found while the work is still fresh in people’s minds and before the defects can become too deeply embedded in the software.

Minimise variation
Any customisation of the software introduces variation which needs to be tested and maintained for every version of the app. Lean manufacturing has taught us that by minimising variation and developing apps which work for people out of the box we can reduce costs and more thoroughly test what we make, increasing the value of what we do for our clients. We recommend to our clients that they avoid paying us to customise our apps when possible so that we can provide them with the most cost efficient solution.

Build in flexibility
Where there is a common need for the same customisation from lots of clients we try to allow for this by building flexibility into the system. This limited and known variation can be accounted for when testing and does not add a huge cost overhead to our development process, while at the same time allowing our clients to change the things they need to.

Use great tools
Tools like Selenium and Jenkins enable us to run automated tests on our apps to ensure that any changes we make don’t break the existing features which our clients rely on.  We continually make use of these tools throughout our development cycle.

Try out new ideas
We are always eager to learn about anything which might help us increase the quality and value of what we produce. Moving from the specification driven waterfall development model to the more flexible agile methodology was a big change for us, but adopting lean production methods is the thing that has given us the largest benefits.

What techniques do you use to improve quality? We would love to hear your tips and suggestions.

Posted in Advice, Delib news and events, How we work, Ideas-sharing, Projects and client work | Tagged , , , , , | Leave a comment

Customisation Costs, Fact.

Nearly a year ago, Andy made an eloquent post describing the difference between brand and design. He argued that although design really does matter, paying extra to have an App branded to match your core website exactly, is overkill. More importantly, it is not cost effective.

I thought I’d follow up on his post with some numbers science.

Our Citizen Space product is sold with basic theming functionality. You can have your own logo, and the colour of the page headings can be changed to match your colour scheme. Due to the elegant, neutral design of the product, this is enough to give a sound match to a client’s core branding.

In the past
We have occasionally performed an extensive re-design of Citizen Space for a client. The initial extra cost for this increases the price tag by approximately 35%.

Fast forward to the present
As standard, Delib offers clients the option of an SLA. This SLA covers things like upgrades and critical fixes. We roll out a new version of Citizen Space roughly bi-annually, adding new features and improvements to usability.

Get to the cost
So for a standard Citizen Space client, an upgrade rollout takes approximately 10-20 minutes. We recently performed upgrades for two of our heavily themed clients. These took an average of 2.5 days for skinning and Quality Assurance. That’s 2.5 days of real cost, charged to the client.

Why?
All Citizen Space releases are fully QA’d. This means they support all major browsers including IE6, and are fully Accessibility tested. For a standard Citizen Space, these tests need to be done once, then applied to every standard client. The cost of this is spread across all the clients. For a bespoke skin, all these tests need to be run again, and fixes made. There is the real cost.

Upgrade time (hours) for upgrading a Citizen Space with standard theme (including client logo and colours) versus a fully customised theme

Conclude me something
If you’ve got bags of money, or you expect huge volumes of traffic to your app, then paying around £3000 a year to keep your custom theme up to date and accessible might be a good idea. For any one else it’s simply not cost effective.

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Stakeholder database for a fiver: a step-by-step walkthrough

Earlier this month, Chris blogged about adding a Stakeholder Database to your consultation for $5, by making use of Campaign Monitor‘s opt-in email service.

I have to confess I was dubious.  As a developer, my initial reaction to this kind of proposition is usually “it can’t possibly be as simple as you think it is”.  So I tried it with one of our Citizen Space consultations, and it worked!  Sorry for doubting you, Chris.

The whole thing took me about 45 minutes to set up and test, but that was only because I was taking screenshots at every step and making notes so I could document the process.  You can probably do it in 15.  So anyway, here’s the step-by-step guide:

I should note that the whole process of setting up the database and collecting stakeholder information is actually free.  You only incur the $5 cost when you use Campaign Monitor to send an email to one of your mailing lists (totally worth it for the stats and reporting you get at the end).  By the way, we’re not affiliated with Campaign Monitor, but we like them and use them to send our newsletters.

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IE6 – the facts: 1 in 3 of our government clients still using it

We spend a lot of development time ensuring that our software is usable across all the commonly used web browsers.  A disproportionate amount of this time is spent ensuring compliance with Microsoft’s archaic Internet Explorer 6 (IE6), which is 10 years old this year.

From time to time, we wonder whether we could provide better value for money by dropping support for IE6 and making more use of the facilities provided by newer browsers; a decision that has already been taken by the likes of YouTube, Facebook and Google.

Steph Gray recently blogged about whether Alphagov should have dropped IE6 support.  Steph critiqued this decision, pointing out that a lot of civil servants still use IE6.  We thought it might be useful to share the breakdown of browser usage by our civil service clients.

What do the numbers show?

Here is a chart of browser usage on the admin pages of our Citizen Space app, for the servers used by our Central Government clients:

IE7: 47.5%, IE6: 35.4%, Firefox: 7.1%, Chrome: 5.9%, IE8: 3.4%, Safari: 0.7%

Breakdown of admin pages by browser

And here is a graph of browser usage across all Citizen Space pages (admin and public-facing) on the same servers:

IE7: 21.2%, IE8: 20.3%, Firefox: 14.3%, Unknown: 13.2%, IE6: 11.0%, Chrome: 9.3%, Safari: 6.6%, IE9: 3.0%, Others: 1.2%

Breakdown of all pages by browser

Here you can see that IE6 is used by more than a third of our Citizen Space administrators, but only about a tenth of the total visitors.  At the moment, there is clearly a need to continue supporting IE6 for our clients, but it does seem a shame when this investment could be put towards improving the user experience of the site’s end users.

I could write more words about these differences, but here’s another chart that tells the story pretty clearly:

Comparison of browser usage by admin users and all visitors

We’ll be keeping an eye on these figures to see how they change with time, and we’d also be interested to know how they compare with data from other sites aimed at government clients around the world.  Does anyone else have any data they’d like to share?


The science bit:

  • Data was taken from May 2011′s Apache access logs from one of our Citizen Space servers.
  • We parsed the logs using the open-source Visitors software (which we modified to include the most recent versions of IE).  The software can be downloaded from http://www.hping.org/visitors/doc.html.
  • Statistics are based on visits rather than pageviews, where a visit is all requests for a given useragent and IP address on one day.
  • We excluded any visits from our own IP address and from our server monitoring services.
  • We did not exclude crawlers and other bots, which probably account for the majority of the ‘unknown’ useragents in the second chart.

Posted in Advice, Apps, Democracy and government | Tagged , , , , , , | 2 Comments