New and Improved Facilities Mean Better Service for All Our Customers
We are striving to improve access and facilities for all our passengers - not only those with disabilities, but the elderly, people traveling with babies or small children, and those who need step-free access. We are making improvements to many of our existing stations, and all our future lines will incorporate easy access facilities.
Facilities for Visually Impaired Passengers
- TACTILE GUIDE PATHS are installed at all stations (except Racecourse) and Light Rail Stops.
- MODIFICATION OF OBSTRUCTIONS such as litter bins, payphones and fare maps making them more easily detectable to cane users has been completed in all stations.
- ESCALATOR AUDIBLE WARNING SIGNALS are installed in all stations to help passengers locate escalators at platform and/or concourse level, and identify the running direction of the escalator.
- PLATFORM TACTILE YELLOW LINES are installed in all stations without Platform Screen Doors.
- TACTILE STATION LAYOUT MAPS are installed at the following stations:
Airport Express Line - Airport
East Rail Line - All stations
Island Line - Wan Chai, Causeway Bay, Tai Koo, Shau Kei Wan, Heng Fa Chuen and Chai Wan
Kwun Tong Line - Shek Kip Mei, Kowloon Tong, Lok Fu, Wong Tai Sin, Choi Hung, Kowloon Bay, Ngau Tau Kok and Kwun Tong
Ma On Shan Line - All stations
Tseung Kwan O Line - All stations
Tsuen Wan Line - Jordan, Prince Edward, Mei Foo, Kwai Fong and Kwai Hing
West Rail Line - All stations
- An AUDIBLE DEVICE in the exit gate that is reached by the tactile guide path for providing audible Octopus Card readings are installed in the following stations:
Airport Express Line - All stations
Disneyland Resort Line - All stations
East Rail Line - All stations (except Racecourse station)
Island Line - All stations
Kwun Tong Line - All stations
Ma On Shan Line - All stations
Tseung Kwan O Line - All stations
Tsuen Wan Line - All stations
Tung Chung Line - All stations
West Rail Line - All stations
- BRAILLE plates have been installed on Ticket Issuing Machines (not Light Rail) and Add Value Machines, and in public toilets, lifts in certain stations and Platform Card Processors at Light Rail stops.
- COLOUR CONTRAST GRAB POLES are provided inside the compartments of trains.
- A BUZZER sounds when the train door is closing.
- COLOUR CONTRAST INTER-CAR BARRIERS are fitted between train carriages to prevent passengers stepping on to the track between train carriages.
Facilities for Hearing Impaired Passengers
- INDUCTION LOOPS to assist hearing aid users are installed at all Customer Service Centres, Ticket Offices and selected payphones.
- INFORMATION CARDS to facilitate communication between staff and passengers are available at all Customer Service Centers (except Light Rail stops).
- PASSENGER INFORMATION DISPLAY SYSTEMS are installed at the entrances, concourses and platforms of stations.
- FLASHING SYSTEM MAPS showing the location and direction of the train are installed on trains on Island Line, Kwun Tong Line, Tseung Kwan O Line and Tsuen Wan Line.
- ACTIVE LINE DIAGRAMS are installed in Airport Express and Tung Chung Line trains.
- ON TRAIN INFORMATION
INFOPANELS display next station information and operational messages in the following trains:
East Rail Line, Island Line, Kwun Tong Line, Ma On Shan Line, Tseung Kwan O Line, Tsuen Wan Line and Light Rail.
LCD INFOPANELS display next station information and operational messages in the following trains:
Airport Express Line.
NEWSLINE EXPRESS screens display the next station and operational messages in the following trains:
East Rail Line, Ma On Shan Line and West Rail Line.
Facilities for Mobility Impaired Passengers
- MULTI-PUEPOSE SPACES are provided in all trains.
- WIDE GATES allowing wheelchair users and passengers with baby prams / baggage to pass into or out of the paid area without staff assistance are provided at all stations.
- PORTABLE or MOVABLE RAMPS allowing wheelchair users to move easily between the platform and train are provided at all stations (except Racecourse and Light Rail stops).
- DISABLED TOILETS provided in concourse un-paid area in stations of :
- Airport Express Line - All stations (except Airport)
- DISABLED TOILETS provided in concourse paid area in stations of :
East Rail Line - All stations (except Racecourse Station)
Ma On Shan Line - All stations
West Rail Line - All stations
Disneyland Resort Line - All stations
- DISABLED TOILETS provided in staff area in stations of :
- Island Line - All stations
Kwun Tong Line - All stations
Tseung Kwan O Line - All stations
Tsuen Wan Line - All stations
Tung Chung Line - All stations
Sunny Bay station
- Note
In stations
We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path.
Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially on the platforms.
On trains
Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3rd door of any of the other train cars.
Station-by-station System Accessibility
Station |
Citinet No. |
Street / Concourse |
Concourse / Platform |
Airport Express Line |
Hong Kong |
2523 3627 |
Public lift |
Public lift |
Kowloon |
2736 0162 |
Public lift |
Public lift |
Tsing Yi |
2449 9125 |
Public lift |
Public lift |
Airport |
2261 0522 |
Arrivals Hall leads direct to platform using side walkways |
AsiaWorld-Expo |
2215 3568 |
Public lift via AsiaWorld-Expo |
Public lift |
Disneyland Resort Line |
Sunny Bay |
2983 6961 |
Ramp at entrance A |
Public Lift |
Disneyland Resort |
2983 6809 |
Same Level |
Public Lift |
East Rail Line |
Hung Hom |
2946 4402 |
Same level |
Public lift |
Mong Kok East |
2395 5635 |
Same level |
Public lift |
Kowloon Tong |
2338 7975 |
Same level / Public lift |
Public lift |
Tai Wai |
2605 9997 |
Same level |
Public lift |
Sha Tin |
2605 3577 |
Same level / Ramp |
Public lift |
Fo Tan |
2604 8809 |
Same level / Public lift |
Public lift |
Racecourse |
2692 2071 |
- |
- |
University |
2605 9039 |
Same level / Public lift |
Public lift / Ramp |
Tai Po Market |
2658 7657 |
Same level |
Public lift |
Tai Wo |
2650 7097 |
External lift via Tai Wo Shopping Centre |
Same level / Public lift |
Fanling |
2676 1716 |
Same level |
Public lift |
Sheung Shui |
2673 0769 |
Same level |
Public lift |
Lo Wu |
2673 5406 |
Same level / Lift with staff assistance |
Public lift |
Lok Ma Chau |
3404 6007 |
Same level / Lift with staff assistance |
Public lift |
Island Line |
Sheung Wan |
2921 6700 |
Wheelchair Ai d (maximum loading is 200kg) with staff assistance through entrance A1 for exit & E4 for entry |
Public lift |
Central |
2921 2710 |
Public Lift |
Public lift |
Admiralty |
2922 1400 |
Stair lift at entrance D |
Public lift |
Wan Chai |
2923 5026 |
Public lift |
Public lift |
Causeway Bay |
2923 5031 |
Public lift |
Public lift |
Tin Hau |
2922 3740 |
Stair lift at entrance A1 |
Public lift |
Fortress Hill |
2922 3741 |
Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance B |
Public lift |
North Point |
2922 4750 |
Public lift |
Public lift |
Quarry Bay |
2922 4751 |
Ramp at entrance A |
Public lift |
Tai Koo |
2922 4752 |
Public lift & ramp |
Public lift |
Sai Wan Ho |
2922 7760 |
Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A |
Public lift |
Shau Kei Wan |
2922 7761 |
Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A3 |
Public lift |
Heng Fa Chuen |
2921 5770 |
External lift via Paradise Mall |
Public lift |
Chai Wan |
2921 5771 |
External lift via New Jade Commercial Complex |
Public lift |
Kwun Tong Line |
Shek Kip Mei |
2928 2300 |
Stair lift access with staff assistance at entrance C |
Public lift |
Kowloon Tong |
2926 7310 |
Public lift |
Public lift |
Lok Fu |
2926 7311 |
Ramp at entrance A |
Public lift |
Wong Tai Sin |
2927 6320 |
Stair lift at entrance C1 |
Public lift |
Diamond Hill |
2927 6321 |
Stair lift at entrance A1 |
Public lift |
Choi Hung |
2927 6322 |
Ramp at entrance C2 & C4 |
Public lift |
Kowloon Bay |
2927 4330 |
Public lift and ramp from Telford Plaza |
Public lift |
Ngau Tau Kok |
2927 3340 |
Ramp at entrance B |
Public lift |
Kwun Tong |
2927 3341 |
Public lift |
Public lift |
Lam Tin |
2927 7350 |
Ramp at entrance C |
Public lift |
Light Rail |
Pui To |
2630 2801 |
Public lift / Ramp |
NA |
Tuen Mun |
2630 2801 |
Public lift |
NA |
All other Light Rail stops |
2881 8888 |
Ramp |
NA |
Ma On Shan Line |
Che Kung Temple |
2696 9790 |
Ramp |
Public lift |
Sha Tin Wai |
2144 5736 |
Ramp |
Public lift |
City One |
2637 5741 |
Ramp |
Public lift |
Shek Mun |
2635 4209 |
Ramp |
Public lift |
Tai Shui Hang |
2630 5125 |
Public lift |
Public lift |
Heng On |
2630 5954 |
Ramp / Public Lift |
Public lift |
Ma On Shan |
2630 5903 |
Same level |
Public lift |
Wu Kai Sha |
2631 6217 |
Same level |
Public lift |
Tseung Kwan O Line |
LOHAS Park |
29272087 |
Public Lift |
Public Lift |
Po Lam |
2927 2700 |
Ramp at entrance C |
(on the same level) |
Hang Hau |
2927 2085 |
Street level access from drop off area |
Public Lift |
Tseung Kwan O |
2927 2087 |
Street level access from drop off area |
Public Lift |
Tiu Keng Leng |
2927 2086 |
Street level access from drop off area |
Public Lift |
Yau Tong |
2927 3110 |
Public Lift |
Public Lift |
Tsuen Wan Line |
Tsuen Wan |
2920 3560 |
Ramp at entrance A1 & C |
Public lift |
Tai Wo Hau |
2920 3566 |
Public lift |
Public lift |
Kwai Hing |
2920 2051 |
Ramp at entrances B & C |
Public lift |
Kwai Fong |
2920 2050 |
Ramp at entrance D |
Public lift |
Lai King |
2928 3042 |
Public lift |
Public lift |
Mei Foo |
2928 3041 |
Public lift |
Public lift |
Lai Chi Kok |
2928 3040 |
Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance C |
Public lift |
Cheung Sha Wan |
2928 7231 |
Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A2 |
Public lift |
Shum Shui Po |
2928 7230 |
Stair lift at entrance A1 |
Public lift |
Prince Edward |
2928 4221 |
Stair lift at entrance B1 |
Public lift |
Mong Kok |
2928 4220 |
Public lift |
Public lift |
Yau Ma Tei |
2928 6210 |
Stair lift at entrance A1 |
Public lift |
Jordon |
2926 1201 |
Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance B2 |
Public lift |
Tsim Sha Tsui |
2926 1200 |
Stair lift at entrance A1 |
Public lift |
Tung Chung Line |
Hong Kong |
2523 3627 |
Public lift |
Public lift |
Kowloon |
2736 0162 |
Public lift |
Public lift |
Nam Cheong |
2729 7262 |
Public lift |
Public lift |
Olympic |
2625 9635 |
Public lift |
Public lift |
Lai King |
2928 3042 |
Public lift |
Public lift |
Tsing Yi |
2449 9125 |
Public lift |
Public lift |
Sunny Bay |
2983 6961 |
Ramp at entrance A |
Public Lift |
Tung Chung |
2109 2516 |
Ramp at entrance A |
Public lift |
West Rail Line |
East Tsim Sha Tsui |
3471 5201 |
Public lift |
Public lift |
Austin |
2314 5201 |
Public lift |
Public lift |
Nam Cheong |
2624 2801 |
Public lift |
Public lift |
Mei Foo |
2175 2801 |
Public lift / Ramp |
Public lift |
Tsuen Wan West |
2252 2801 |
Public lift |
Public lift |
Kam Sheung Road |
2208 2801 |
Ramp |
Public lift |
Yuen Long |
2256 2801 |
Public lift / Ramp / Stair Lift
at entrance F |
Public lift |
Long Ping |
2257 2801 |
Public lift / Ramp |
Public lift |
Tin Shui Wai |
2296 2801 |
Public lift / Ramp |
Public lift |
Siu Hong |
2214 2801 |
Public lift / Ramp |
Public lift |
Tuen Mun |
2630 2801 |
Public lift / Ramp |
Public lift |
* Time subject to change.
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