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Supported Browsers
- Internet Explorer 7+
- FireFox 3+
- Safari
- In Firefox, go to Tools / Clear Recent History. Check the "Cache" box and uncheck all other boxes. Click "Clear now."
- In Internet Explorer, go to Tools / Internet Options. Check the "Delete browsing history on exit" box. Select "OK."
- If you are using Internet Explorer 7, make sure Phishing Filter is turned off by going to Tools / Phishing Filter / Turn Off Automatic Website Checking.
- If you are using Internet Explorer 8, make sure InPrivate Filtering is turned off and InPrivate Filtering data has been cleared. To turn off InPrivate Filtering go to Tools / InPrivate Filtering Settings, select the "off" button and click "OK".
- Go to Tools / Internet Options.
- Click the "Delete" button under “Browsing history” on the General tab.
- Make sure "Preserve Favorites website data" is unchecked.
- Make sure "InPrivate Filtering data" is checked.
- Click the "Delete" button.
- Click the "OK" button to exit the Internet Options window.
- Refresh the page.
Guidelines:
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