YouTube Help

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YouTube videos won't play?
Videos on YouTube are streamed through Adobe Flash player. If you're having trouble playing videos on YouTube, we suggest you install the latest version of the Flash player.

Please follow these steps to upgrade to the most recent version of Adobe's Flash Player:

    » Before installing Adobe Flash, you will need to first uninstall any older versions you currently have running on your computer. To do so, download Adobe's official uninstaller here. Make sure to select your correct operating system, and then "Uninstall Flash."
    » Now that you've uninstalled the older version of Flash, follow Adobe's instructions for reinstalling the most recent version. The download option is on the right-hand side of the page.
    » Once you've downloaded the file, please exit your browser first, and then install the upgraded version of Flash to you're computer.
    » Finally, open your browser again and go to YouTube. You should now be able so successfully watch videos!




If the instructions above don't resolve the issue, please also try the following:

    » Temporarily disable popup blocking software installed on your computer to test.
    » Allow YouTube.com as a trusted site in your Firewall software.
    » Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.
    » Make sure your computer is set up properly for Flash by checking out Adobe's Advanced Troubleshooter here.




If you continue having difficulty viewing videos...

    » Troubleshoot the issue here.
    » Check our Current Site Issues page to see if the situation's due to a known bug.
    » You can also visit the Community Help Forums and discuss your issue with other users there.





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