How to File a Customer Complaint

If you are a payday advance customer and believe that a CFSA member company has engaged in an unlawful or unfair lending practice, you may submit a formal grievance to CFSA’s Ethics Committee. The Ethics Committee will review your case and determine if a violation of CFSA Best Practices has occurred. If so, the Committee will determine what action should be taken against the CFSA member.

To file a grievance, please fill out the following contact form. You can also send an e-mail to LoanQuestions@CFSAA.com or call CFSA’s Hotline 888.572.9329. Our office hours are Monday thru Friday from 9:00 a.m. and 5:00 p.m. EST. All complaints will be answered in the order they were received, and within two to three business days of receipt.

Date:*

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Name of Payday Advance Company:*

Store Address:*

Representative's Name:*

Description of Complaint:*

Your Full Name:*

Your Telephone Number:*

Your Email Address:*

Your Mailing Address:*

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Did You Know...

that the typical fee for a $100 payday advance is cheaper than fees charged for bouncing $100 check?

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Connecting With Our Communities

Managing household finances can be a daunting task. However, by using solid budgeting and savings techniques, you can accomplish major financial goals. In the Customer Resource Center, CFSA offers a variety of payday advance resources that support and encourage responsible lending practices, and highlight the vital role of our members’ stores in neighborhoods near you.

CFSA COMMUNICATIONS DEPARTMENT

As the voice of the payday advance industry, CFSA provides a variety of communications resources and multimedia vehicles that enable members, consumers, legislators, and the media to stay connected and up-to-date on key policy and regulatory issues. If you are a member of the press and need assistance, please call 888.572.9329 or click here to send CFSA’s Communications Department an e-mail.

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TO OUR MEMBERS

Thanks for visiting the CFSA Web site. CFSA values you as a member. Consequently, we are constantly seeking new ways to enhance your membership experience. As such, the information in this section is restricted to members only. If you are a CFSA member, please enter your username and password. If you have forgotten your login info, send an e-mail to Member@CFSAA.com.

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TO OUR PARTNERS

Here you will find an aggregate of industry research, comprehensive data, and benchmarking tools from the short-term lending industry. They cover all payday advance business areas – consumer demographics, media hits, the latest policy initiatives, among others. Click here to access to the partner's resource library.

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For Our Policymakers

CFSA works at the federal, state, and local levels educate legislators and regulators about the role of payday advances in the broader financial services arena. This section provides resources for policymakers who believe in access to credit, want to preserve financial options and ensure balanced, substantive consumer protections. Click here to enter the Policymaker Resource Library.