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Bypassing the uninstallation password of the Client/Server Security Agent (CSA) of Worry-Free Business Security (WFBS)

Solution ID Last Updated
1036275 Date : 2011/08/21 Time: 8:00 PM (PST)


Product/Version Platform
Worry Free Business Security Advanced - 5.0, 5.1, 6.0; Worry-Free Business Security Advanced - 7.0; Worry-Free Business Security Standard - 5.0, 5.1, 6.0, 7.0
Windows - 2000 Professional, 2003 Compute Cluster Server, 2003 Datacenter Server, 2003 Datacenter Server Edition 64-bit, 2003 Enterprise Server, 2003 Home Server, 2003 Small Business Server, 2003 Standard Server Edition, 2003 Standard Server Edition 64-bit, 2003 Standard Server Edition 64-bit, 2003 Storage Server, 2003 Web Server Edition, 2008 Standard Server Edition, XP Home

Problem Description

     

This window pop-up message comes out when trying to uninstall the client:

   

Type the password to uninstallation Trend Micro OfficeScan client. Password:

Uninstallation password is lost.

Unable to reset the password because client computer is disconnected from OfficeScan or Security Server.

   

Note: This solution also applies to Client Server Messaging Security for SMB (CSM) 3.0 / 3.5 / 3.6.

Solution

Please do the following:

Note: If you are using WFBS 6.0 SP2 and above, you need to disable Self-client Protection or unload the Security Agent before doing the steps below. For the instructions, refer to the solutions below:

•   How to unload the CSA of WFBS     
•   How to disable CSA self-protection in WFBS

 
1. Go to Start > Run, then type "Regedit".
      
   Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
 
2. Go to the corresponding registry hive: 

        WFBS 5.0, 5.1, 6.0:

        HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc

        WFBS 7.0:

        HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\UniClient\1600\Misc.
 
3. On the right pane, look for "Allow Uninstall" and set its value to "1".
     
4. Close the registry editor.

5. Uninstall the client via Start > Settings > Control Panel > Add/Remove Programs.

 
If the issue persists, refer to this solution: Manually uninstalling the CSA of WFBS 5.x and 6.0

 

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