Technical Issues
  1. Where can I get help dealing with technical issues affecting the NBA LEAGUE PASS television product?
  2. Where can I find answers to questions about NBA LEAGUE PASS Broadband or NBA LEAGUE PASS Mobile (including mobile phone applications)?
  3. Where can I find answers to questions about NBA LEAGUE PASS International?
  4. Where can I find answers to questions about NBA All-Access services, including forgotten passwords, basic membership concerns, NBA.com Audio LEAGUE PASS, WNBA LiveAccess, or NBA FUTURECAST?
  5. Where can I find answers to questions about NBA.com?
  6. What should I do if I am having trouble viewing video on NBA.com?
  7. How do I cancel my subscription to an NBA.com email newsletter or alert?

    8. Watching the NBA
  8. Where can I watch NBA broadcasts?
  9. Do blackout restrictions apply to NBA LEAGUE PASS?
  10. Where can I purchase tickets to NBA games?
  11. Where can I purchase tickets for NBA All-Star?
  12. Where can I purchase tickets for the NBA Draft?

    13. Connecting to the NBA
  13. If the information above did not answer your question, you can contact the NBA
  14. Where can I find the NBA on Facebook?
  15. Where can I find the NBA on Twitter?
  16. Where can I watch the NBA's YouTube channel?
  17. How can I receive daily updates and newsletters from the NBA?
  18. What is the address of the NBA league office?
  19. Where can I write to my favorite player?
  20. Where can I buy official NBA merchandise?




Technical Issues

1. Where can I get help dealing with technical issues affecting the NBA LEAGUE PASS television product?

For help with the NBA LEAGUE PASS television product, please contact your cable or satellite provider.


2. Where can I find answers to questions about NBA LEAGUE PASS Broadband or NBA LEAGUE PASS Mobile (including mobile phone applications)?

Visit the customer support center here to find basic information, search for a solution to a technical issue, submit a help ticket, or chat live with a customer support representative.


3. Where can I find answers to questions about NBA LEAGUE PASS International?

Read the basics of service, search our FAQ, or contact customer support here.


4. Where can I find answers to questions about NBA All-Access services, including forgotten passwords, basic membership

You can retrieve your forgotten password on the sign-in page of the NBA All-Access Member Center. Just click the "Forgot Password?" link, then enter your email address. Your password will be emailed to you. Unfortunately, you cannot recover a forgotten member name. If you can't remember your member name, try using your email address. If you still can't remember your member name, you'll need to sign up for a new All-Access membership.

For all other inquiries, search our All-Access FAQ or contact customer support.


5. Where can I find answers to questions about NBA.com?

For information about NBA.com, please visit the NBA.com FAQ, which answers questions about browser support, audio and video players, and many other topics.


6. What should I do if I am having trouble viewing video on NBA.com?

If you are having difficulty viewing video, please consult our video FAQ. A link at the bottom of the FAQ provides direct contact with our technical support crew if your question is not satisfactorily answered.


7. How do I cancel my subscription to an NBA.com email newsletter or alert?

To unsubscribe from any NBA.com email newsletter or alert, just sign in to NBA All-Access with your member name and password to update your subscriptions, or click on the unsubscribe link in any NBA.com email sent to you.


Watching the NBA

8. Where can I watch NBA broadcasts?

For broadcast listings of NBA events, click on the desired section below (During the offseason, you may be redirected to the NBA.com homepage while we update our schedules):

To learn how to watch or listen to games via NBA LEAGUE PASS, click on the desired link below:


9. Do blackout restrictions apply to NBA LEAGUE PASS?

Blackouts occur when a game is televised by a national network, including NBA TV, or your local sports station. If a game is blacked out, check the various TV schedules listed above and your local listings to find the correct channel.


10. Where can I purchase tickets to NBA games?

When available, individual game tickets can be purchased by visiting our website. You can also purchase tickets at the NBA's official ticketing partner, Ticketmaster. Further information regarding ticket plans is available via the NBA ticket hotline at (800) 4NBA-TIX [(800) 462-2849] or at NBA.com/tickets.


11. Where can I purchase tickets for NBA All-Star?

Tickets for the 2012 NBA All-Star Game and NBA All-Star Saturday Night in Orlando will not be released for purchase. However, fans will be able to purchase tickets to attend the T-Mobile Rookie Challenge & Youth Jam, NBA All-Star Celebrity Game, and NBA All-Star Practice. Fans will also be able to purchase tickets to NBA All-Star Jam Session presented by adidas, which will take place from Feb. 23 to 26, 2012 at the Orange County Convention Center. Jam Session provides more than 400,000 square feet of NBA All-Star excitement, where the chance to meet and collect free autographs from NBA players and legends is just the beginning. Tickets for all events open to the general public will be available in early January at Ticketmaster.com


12. Where can I purchase tickets for the NBA Draft?

At this time, tickets for the 2012 NBA Draft have not been released for purchase. We will post any new updates when available.


Connecting to the NBA

13. If the information above did not answer your question.

You can contact the NBA, WNBA, or NBA Development League directly.


14. Where can I find the NBA on Facebook?

You can find the NBA's Facebook site here.


15. Where can I find the NBA on Twitter?

You can find the NBA on Twitter here.


16. Where can I watch the NBA's YouTube channel?

To watch the NBA on YouTube, please click here.


17. How can I receive daily updates and newsletters from the NBA?

To subscribe to any NBA.com email newsletter or alert, just sign in to NBA All-Access and click on "My Subscriptions."


18. What is the address of the NBA league office?

The fastest and easiest way to communicate with the league office is to send us an email. However, we still accept mail the old-fashioned way at the following address:


The National Basketball Association

645 Fifth Ave.

New York, NY 10022

Attn: Fan Relations


19. Where can I write to my favorite player?

All NBA players receive fan mail in care of their teams. You can write to your favorite player in care of his team to request an autograph, fan club information, or personal Web address. Please be aware that NBA players have busy schedules and may be unable to fulfill every request. Contact information is available by clicking the "Contact Us" link on each team's website.


20. Where can I buy official NBA merchandise?

Official NBA, WNBA, and NBA Development League merchandise can be purchased online at NBAStore.com, as well as at licensed local and national retail outlets, including the temporary NBA Store in New York City. You may also contact NBAStore.com customer service by calling 1-866-SHOP-NBA.


Learning About the NBA and Basketball

21. Where can I find information on the history of the NBA and the game of basketball?

For reliable histories of the league, we recommend the history section of NBA.com, or "Hoopedia: The Basketball Wiki,".


22. Where can I find information to help improve my basketball skills?

For tips on how to improve your game, visit iHoops.com, the official joint youth basketball initiative of the NCAA, WNBA, and the NBA. You can also visit the "Red on Roundball" section on NBA.com, where you can watch videos of NBA legends teaching the fundamentals of the game.


Joining the NBA

23. How can I work for the NBA?

You can apply for open positions by visiting the Careers section of NBA.com. For inquiries into open positions with individual teams, please visit the NBA team website for team contact information.


24. How can I play for the NBA?

Most players enter the league through the NBA Draft after many years playing organized basketball. However, all NBA, WNBA, and NBA Development League teams hold open tryouts at least once per year. If you are interested in attending open tryouts, please visit individual NBA team websites to find tryout session information. You can also visit the NBA Development League's website for tryout information, as the league and each of its teams hold open tryouts every year.


The NBA in the Community

25. Where can I find information about NBA Cares?

NBA Cares is the league's global community outreach initiative that addresses important social issues with an emphasis on education, youth and family development, and health and wellness. As part of the league's mission to demonstrate leadership in social responsibility, NBA Cares reaches communities through philanthropy, hands-on service, and legacy projects. Find out more about NBA Cares


26. Where do I send a donation request?

If your organization is seeking a donation from the NBA, such as merchandise, tickets, or funding, please fax a description of your needs and/or event on your organization's letterhead to the attention of NBA Community Relations at (212) 407-7919.