No special restrictions apply to journals wishing to purchase the EJPress system:
Journal Eligibility - The EJPress system is available to journals with any number of submissions and any publishing frequency.
Configuration - There is a site-setup questionnaire used to gather each journal's configuration preferences. Journals choosing to purchase the EJPress system will have access to any of the nearly 3000 journal configuration settings. If a journal needs to request additional features, eJournalPress can provide custom coding, billed at $150/hour.
Training & Data Loading - 24 hours of consulting time are included in the setup fee for the EJPress system. 8 hours are allotted for training, 8 hours for configuration and 8 hours for data loading. The 8 training hours are generally handled over the course of several weeks in an initial 2-hour walkthrough session, followed by two 3-hour sessions for the journal staff. Training is handled via webconference and telephone.
Telephone/Email Support - Telephone and email support is provided "second-tier" by eJournalPress to the journal staff. Journal staff are in turn responsible for providing support to Editors, Reviewers and Authors. eJournalPress' "second-tier" support is unlimited in the first 45 days after a site is "live." After this time period, support is limited to 5 hours per month.
Online Support - Online help is supplied via an online KnowledgeBase. Journal staff, editors, reviewers, and authors can search for answers to common questions. The journal staff can also use this facility to ask new questions.
Additional Support - Additional support can be purchased at our standard hourly rate of $150/hour. |