February, 2010

CRM MVP Mitch Milam returns as our guest blogger today to talk about one of the most power features of CRM. You can read more from Mitch on his blog . CRM workflow can be used for all sorts of interesting things and can sometimes help you do your job...

I’ve been following Keith Combs’ Blahg , Ramblings from another nerd on the grid , and especially the posts about the rollout of the all-new TechNet 2.0. The first in the on-going series is TechNet 2.0 Is Coming – Join the Conversation . Here’s an excerpt...

CRM MVP and guest blogger Julie Yack shares her list of GO-TO resources for the professional. You can read more from Julie at her blog . It took me a long time to realize how much I love learning and love helping others learn as well. I’ve brought that...

John "O’Donnell shares an opportunity for Microsoft Partners. Simple outages planned or unplanned can significantly damage business productivity.  Data loss and downtime translate directly into lost sales and diminished service and support ...

The Microsoft Dynamics CRM Sustained Engineering team released Microsoft Dynamics CRM 4.0 Update Rollup 9 on Thursday, February 11, 2010. The links below will take you to the necessary information about Update Rollup 9. Microsoft Download Center: http...

Today's guest blogger is CRM MVP Leon Tribe who is a Microsoft Dynamics CRM consultant based in Sydney, Australia. You can read more by him at his blog Leon’s CRM Musings . In this article I will attempt to explain why traditional CRM systems only capture...

CRM MVP Julie Yack shares with some observations from her first attendance to the Microsoft MVP Global Summit . Today was the first official day of the annual MVP Global Summit, a coming together of professionals from loads of disciplines, from nearly...

I blogged this here in October: We all know folks who won’t spring for anti-virus and malware software. For these kind of friends and family point to this from the Washington Post last year: “ Microsoft 's free new anti-virus product is earning decent...

"I have a saying that one always overestimates what can be done in one year and underestimates what can be done in ten years. We see this over and over..." Paul Greenberg in " CRM at the Speed of Light , 4th Edition". So begins my...

Today’s guest blogger, CRM MVP Frank Lee ,  provides tips and tricks for bulk emailing with pictures that he found to be very useful. A common CRM task during Holiday Seasons is to send out personalized Email greetings with images to customers. ...