ProSupport — Data Centers

Global Command Center

Highlights
  • Respond swiftly to critical situations such as natural disasters, power outages or virus attacks
  • Get real-time tracking of parts and labor
  • Speed up problem resolution with advanced tools for incident monitoring

Real-Time Monitoring  — Around the Clock and Around the Globe

Dell staffs Global Command Centers across the globe to help meet your critical IT needs with prompt, comprehensive support to help you solve even the most complex problems.

Based on the crisis management best practices of the world’s top process centers — such as the National Aeronautics and Space Agency (NASA) — Dell Global Command Centers use industry-leading, real-time technologies to speed up problem resolution, efficiently route parts and direct expert technicians to your site, even during a natural disaster.

With facilities located in the United States, China, Ireland, Japan and Malaysia, our centers are staffed with experts who have the tools to do what is necessary to get your critical systems up and running — and to keep them running at peak performance.

Global Command Centers enable you to:

  • Respond Swiftly to Emergencies — Global Command Centers use proven best practices to analyze and recommend solutions to critical situations.
  • Mobilize and Route Emergency Resources — We have mapping programs that can help you get the parts and service you need, even during a natural disaster, power outage or virus attack.
  • Get Access to Powerful Real-Time Tracking Resources — You can monitor incidents, technicians and service parts around the world with our convenient online portal. And our Global Command Centers continually track world events, weather and traffic — anything that might affect your environment or the ability of Dell to provide the service you expect.
  • Rely on World-Class Crisis Management Teams — We can tackle even your most complex problems by bringing Dell experts together with those from partners such as Microsoft, Oracle, VERITAS and EMC.
  • Prepare for Large-Scale Events Ahead of Time — We can help you prepare and mobilize IT resources for upcoming events, including political summits, sports competitions and worldwide corporate events. Dell can partner with multiple vendors to plan your IT logistics, create urgent escalation channels and deploy additional IT staff.

Learn how Dell Global Command Centers across the world can revolutionize your IT operations and support services. Contact a Dell representative for more information.