Privacy notice
This privacy notice applies to the use of personal information by British Sky Broadcasting
Limited and its group companies.
Any member of the British Sky Broadcasting group may use and share, within that group, the
information you provide and other information it holds about you for the purposes set out below.
Please see our privacy notice.
Cookies notice
When you create or log in to an online account you agree to our privacy and cookies notice.
Otherwise, by continuing to use our websites or mobile services you agree to the use of cookies as
described in this notice.
Please see our cookies notice.
Privacy Notice
Information we may hold about you
- Information you've provided to us, including on our websites.
- Information about our products and services you've ordered or enquired about.
- Information provided by other companies who've obtained your permission to share information
about you.
- Information about the channels, programmes, advertisements and services you access, for example
how you view, record or fast forward them.
- Information we collect using cookies stored on your device about your use of Sky and/or
selected third party websites. For more information on cookies and how to manage them, please see
the
section on cookies.
- Your IP address, this is a number that identifies a specific network device on the internet and
is required for your device to communicate with websites.
- Technical information from your Sky device(s) relating to the service you receive, for example,
the collection of diagnostic information.
How we may we use your information
In addition to using your information to provide you with requested products or services and
general account management and the management of traffic across our network, we may also use your
information in the following ways:
- To monitor and improve our products, services and websites.
- We may share information with credit reference and fraud prevention agencies for use in credit
decisions, and for fraud detection and prevention purposes.
- If false or inaccurate information is provided and fraud is identified, the details will be
passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money
laundering, for example when: checking details on applications for credit and credit related or
other facilities; managing credit and credit related accounts and facilities; recovering debt;
checking details on proposals and claims for all types of insurance; or checking details of job
applications and employees. We and other organisations may access and use from other countries the
information recorded by fraud prevention agencies. Please contact us by emailing us at
mysky@bskyb.com if you want to receive details of the relevant
fraud prevention agencies.
- We may also share your information with other companies for debt recovery purposes.
- For market research.
- To enable us to comply with any legal or regulatory requirements; to protect or enforce our
rights or the rights of any third party; in the detection and prevention of fraud and other crimes;
and for the purpose of safeguarding national security.
- We may disclose your information to any successors of our business for them to use for the
purposes set out in this privacy notice.
and unless you've asked us not to:
- To send you periodic newsletters about your chosen services.
- To send you direct marketing. This may include communications by post, telephone or email and
if you've a Sky Bet, Sky Poker, Sky Vegas and/or Sky Bingo account, by SMS, about us and our
business partners’ products and services, events and special offers, including, where applicable,
for a reasonable time after you have ceased to be a customer of ours.
- To provide you with personalised services, such as providing you with viewing recommendations
and tailored advertising. This means that we have your agreement to store information about you on
the devices you use, for example to make some of the adverts you see more relevant to you.
- To provide you with online behavioural advertising through the use of cookies when you visit
our websites.
Your preferences
Marketing
|
You can opt out by calling us on 08442 414141 or via your MySky account. You
can also click on the "unsubscribe" link in direct marketing emails from us. You can opt out of
direct marketing altogether or you can choose between post, telephone and email. Sky Bet, Sky
Poker, Sky Vegas and Sky Bingo customers can opt out of marketing SMS messages by replying
"STOP" |
Personalisation (including tailored advertising)
|
You can opt out by calling us on 08442 414141 or via your MySky account.
Please note that if you opt out of personalisation you will not receive tailored advertising. This
means you will still see the same number of adverts but they will be ones that appear as
standard. |
Online behavioural advertising
|
If you do not want to receive online behavioural advertising, or don't want
any information processed through the use of cookies, please see the
section on cookies. |
You can also opt out of receiving our newsletters by clicking on the "unsubscribe" link in
emails, or via your MySky account.
Contacting Sky
Any queries or comments about this privacy notice or for requests of copies of the information
we hold about you should be sent to
dpoffice@bskyb.com or to Customer Relations, Sky Subscriber
Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK.
Please ensure you notify us of any updates, amendments and corrections to your information by
contacting us on 08442 414141 or through MySky.
Cookies
You should be aware that when you use our websites, mobile sites, or mobile apps, we may collect
information by using 'cookies'.
If you'd like to learn how to manage these cookies and 'opt in' and 'out' of different types,
please
see our cookies and privacy FAQs.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you
visit a website. Your browser sends these cookies back to the website every time you visit the site
again, so it can recognise you and can then tailor what you see on the screen.
What do you use cookies for?
Cookies are an important part of the internet. They make using websites much smoother and affect
lots of the useful features of websites. There are many different uses for cookies, but they fall
into four main groups.
Cookies that are needed to provide the service you have asked for
Some cookies are essential so you can move around the website and use its features. Without
these cookies, services you've asked for can't be provided. These cookies don't gather information
about you that could be used for marketing or remembering where you've been on the internet.
Here are some examples of essential cookies.
- Keeping you logged in during your visit; without cookies you might have to log in on every page
you go to.
- When you add something to the online shopping basket, cookies make sure it's still there when
you get to the checkout.
- Some are session cookies which make it possible to navigate through the website smoothly.
However these are automatically deleted after you close your web browser.
Improving your browsing experience
These cookies allow the website to remember choices you make, such as your language or region
and they provide improved features.
Here are a few examples of just some of the ways that cookies are used to improve your
experience on our websites.
- Remembering your preferences and settings, including marketing preferences, such as opting in
or out of marketing emails.
- Remembering if you've filled in a survey, so you're not asked to do it again.
- Remembering if you've been to the site before. If you are a first-time user, you might see
different content to a regular user.
- Restricting the number of times you're shown a particular advertisment. This is sometimes
called 'frequency capping'.
- Showing you information that's relevant to products of ours that you have.
- Giving you access to content provided by social-media sites like Facebook or Twitter.
- Showing 'related article' links that are relevant to the page you're looking at.
- Remembering a location you've entered such as weather forecasts.
Analytics
We like to keep track of what pages and links are popular and which ones don't get used so much
to help us keep our sites relevant and up to date. It's also very useful to be able to identify
trends of how people navigate (find their way through) our sites and if they get 'error messages'
from web pages.
This group of cookies, often called 'analytics cookies' are used to gather this information.
These cookies don't collect information that identifies you. The information collected is anonymous
and is grouped with the information from everyone else’s cookies. We can then see the overall
patterns of usage rather than any one person’s activity. Analytics cookies only record activity on
the site you are on and they are only used to improve how a website works.
Some of our websites and some of the emails you might get from us also contain small
invisible images known as 'web beacons' or 'tracking pixels'. These are used to count the number of
times the page or email has been viewed and allows us to measure the effectiveness of its marketing
and emails. These web beacons are anonymous and don't contain or collect any information that
identifies you.
We also use 'affiliate' cookies. Some of our web pages will contain promotional links to
other companies’ sites. If you follow one of these links and then register with or buy something
from that other site, a cookie is sometimes used to tell that other site that you came from one of
our sites. That other site may then pay us a small amount for the successful referral. This works
using a cookie. For more information, see the
Internet Advertising Bureau's guide
about how affiliate marketing works.
Learn
how to manage your analytics cookies.
Showing advertising that is relevant to your interests
We sell space on some of our sites to advertisers. The resulting adverts often contain cookies.
The advertiser uses the browsing information collected from these cookies to:
- restrict the number of times you see the same ad (frequency capping); and
- help show other ads that are relevant to you while you're on our websites. This is often called
online behavioural advertising (OBA). OBA is a way of using information about your web-browsing
activity, collected by using cookies, to group you with other users into interest groups and show
you advertisements based on those interests. The OBA data collected from cookies you get when
you're on our sites is only used to show relevant ads on our sites, not on other websites.
Sometimes our websites contain ads for our own Sky products. These ads use cookies in the
same way as described above.
So how does OBA work? Let's look at an example. Imagine you visit a website about travel.
That website shows an advert and with that advert you receive a cookie. Imagine you then visit one
of our websites which has an advert from the same advertiser you saw on the travel site. The
advertiser will give you a new version of the cookie you received on the travel site. The
advertiser can then use that cookie to recognise that you've previously been to a travel site and
show you a relevant ad.
Although the OBA data collected uses your browsing activity to understand your interests, the
data is anonymous and isn’t linked to you as a person. Even if you log in to our websites, the OBA
data is still not linked to you or your Sky package.
Neither we, nor the companies who show ads on our sites sell data collected from cookies to
any other organisations.
It’s easy to
opt
out of behavioural advertising and manage your cookies if you want to.