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CitizenFeedback Survey

Link: The Federal Consulting Group - U.S. Department of the Interior - National Business Center

What services are you
interested in?

Our core consultants average more than 25 years of experience.
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Executive Coaching

To get more out of your organization, you have to get the most out of your people.
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Measuring Performance & Satisfaction

The American Customer Satisfaction Index (ACSI) is the world's leading metric for assessing and improving customer satisfaction.
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FCG Helps Agencies and Departments Comply with the President's Executive Order

On April 27, 2011, President Obama issued an executive order tasking federal agencies to streamline service delivery and improve customer service. The Federal Consulting Group (FCG) has been helping federal agencies and departments do this for more than 20 years.

FCG can help you address several specific areas in Sec. 2 of the executive order: Agency Customer Service Plans and Activities.

For example, the EO states:

“Within 180 days of the date of this order, each agency shall develop, in consultation with the Office of Management and Budget (OMB), a Customer Service Plan (plan) to address how the agency will provide services in a manner that seeks to streamline service delivery and improve the experience of its customers.”

Our staff of consultants can help you prepare these plans as well as offer training to create a customer-focused agency or department, working with all levels of the organization to improve the customer-orientation, and developing a customer-focused vision, mission and values.

The EO further states:

“(b) establishing mechanisms to solicit customer feedback on Government services and using such feedback regularly to make service improvements;”
“(c) setting clear customer service standards and expectations, including, where appropriate, performance goals for customer service required by the GPRA (Government Performance and Results) Modernization Act of 2010 (Public Law 111-352);”

FCG has been the executive agent for the American Customer Satisfaction Index (ACSI) measure in the federal government for more than a decade. The ACSI methodology is a scientifically proven process to solicit customer feedback and determine the impact of various areas of customer service delivery on citizen satisfaction . . . providing a road map to allocate resources in a more cost-effective manner.

Our Vision

link: America Supports You

Last Reviewed: October 20, 2011

Seal of the Department of Homeland Security “FCG’s product transcends traditional deliverables. They not only guided us to short-term results, but also taught us skills to build on those successes indefinitely. We are so glad that the FCG consultants came to our site to help us...we wanted to change, but didn't have the know how to do it. They really helped us." - Department of Homeland Security

Seal of the U.S. Department of Education “Knowledge of the federal government and best practices. I am really glad there’s an outfit like this in government.” - Department of Education

More Testimonials   (Historical)

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The Federal Consulting Group
U.S. Department of the Interior

1951 Constitution Ave, NW 3rd Floor
Washington, DC 20245
Phone: (202) 513-7687
Fax: (202) 513-7686