Our program connects survivors of domestic
violence to vital resources, funds organizations
nationwide and protects the environment.

Who We Help

Verizon is committed to helping the nearly one in four women, one in seven men and more than 3 million children in the United States affected by domestic violence. We’re doing our part to end this epidemic by collecting no-longer-used wireless phones and accessories and turning them into support for domestic violence organizations nationwide. Through HopeLine, we’ve donated hundreds of thousands of phones and awarded millions of dollars in cash grants to our partner agencies.

Wireless phones and technology serve as a vital link for all of us. They’re also an especially safe and reliable way for domestic violence victims and survivors to reach emergency or support services in times of crisis and stay connected with employers, family and friends. 
Download the HopeLine Press Kit PDF (291 KB)

  • 10 million+

    Phones collected nationwide since 2001

  • $18.1 million+

    Cash grants given to domestic violence organizations since 2001

  • 151,000

    HopeLine phones donated to victims and survivors since 2001

Program History

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    • In October 2001, Verizon Wireless launched a national recycling and re-use program as the new focus for HopeLine, which began as a voicemail and emergency wireless phone donation program under Bell Atlantic Mobile in 1995. By giving our customers and the general public a way to donate no-longer-used wireless phones and accessories, our contribution became two-fold: providing wireless phones to domestic violence victims and keeping electronic waste out of landfills.

    • In October 2002, Verizon Wireless launched #HOPE nationwide. By dialing #HOPE from any Verizon Wireless phone, victims of domestic violence can access professional support quickly, confidentially and toll- and airtime-free, with calls routed to the National Domestic Violence Hotline (1-800-799-SAFE).

    • In 2005, HopeLine marked its 10th anniversary with its Law Enforcement Partnership Award. The award honors agencies and individuals who demonstrate extraordinary commitment to domestic violence awareness and prevention in their communities.

    • In 2006, Verizon Wireless partnered with Wal-Mart to sponsor HopeLine phone donation drives in October, which is Domestic Violence Awareness Month, at more than 2,000 of stores nationwide. As a result, we donated $50,000 through HopeLine to the national Break the Cycle organization, which empowers youth to end domestic violence.

    • In 2008, Verizon Wireless made phone donation even easier. We added a postage-paid shipping label to the HopeLine website and gave a postage-paid phone donation envelope to every customer who purchased a new phone.

    • In June 2010, Verizon Communications was honored at the 15th Annual Safe Horizon Champion Awards Gala for our commitment to ending domestic violence. Our company was recognized for outstanding leadership and support of Safe Horizon’s SafeWork campaign as well as our own direct support of domestic violence victims through the HopeLine program.

    • In October 2011, HopeLine and the National Network to End Domestic Violence teamed up for an eight-city, cross-country bus tour. The tour’s mission was to provide resources, unite the public and inspire citizens to play an active role in ending domestic violence. The tour marked the first time we collected and recorded domestic violence stories with smartphones and tablets to share with the public.

    • In October 2011, Laura’s House, a non-profit domestic violence shelter located in Orange County, Calif., presented Verizon Wireless with the Corporate Crystal Heart Award during its 17th annual gala. The award recognized the Verizon Wireless team’s partnership with Laura’s House.

    • At its annual fundraising gala in October 2011, SafeHouse-Denver recognized the profound difference HopeLine makes in the communities it serves with the 2011 Susan Noble Community Impact Award. Created in 2002, the award is presented each year by the Denver-based domestic violence shelter to an individual or organization in recognition of outstanding efforts to assist survivors of domestic violence and to create community change.

    • In 2012, Verizon Wireless launched the first HopeLine app, giving users access to a wealth of resources and ways to take action against domestic violence, right from a smartphone or tablet. The app features include text to donate, share success stories, a link to the National Domestic Violence Hotline and more ways to keep domestic violence victims and communities connected.

    • In September 2012, Verizon added text-messaging service to its HopeLine phones.  Text messages provide another safe way for domestic violence victims and survivors to stay connected with their family and friends.

What is a HopeLine Phone?

HopeLine phones are refurbished phones that are equipped with 3,000 anytime minutes of airtime and texting capabilities. They come with Verizon Wireless Nationwide Coverage, Call Forwarding, Call Waiting, 3-Way Calling, Caller ID, Basic Voice Mail and texting. HopeLine phones are available to survivors affiliated with participating domestic violence agencies.

Find a Verizon Contact Near You

Phone Recycling

Protecting the environment is a major focus for the HopeLine program. We collect no-longer-used wireless phones, batteries and accessories in any condition, from any service provider. Phones that can’t be reused are recycled responsibly under our zero landfill policy. Since 2001 our program has recycled 1.7 million wireless phones and kept more than 260 tons of electronic waste and batteries out of landfills.

Get the HopeLine App

Take action against domestic violence with the HopeLine app for smartphones and tablets. Access domestic violence resources, learn how to donate or host a drive, text to donate, share success stories and more. A call button connects you directly to the National Network to End Domestic Violence for crisis intervention, information or referrals.

Download the App for Android

Download the App for Apple

Stay Safe

If you are in danger, please use a safer computer, or call 911, your local hotline, or the U.S. National Domestic Violence Hotline at 1-800-799-7233(SAFE) and TTY 1-800-787-3224.

If you think your activities are being monitored, find a safe computer that someone abusive does not have direct or remote access to. To leave this site quickly, use the Escape button.