Contact Us
We recognise that you may need to contact us from time to time. To make this as easy as possible, we've listed our details below.
Power Loss and Emergencies
Please use the following numbers (available 24 hours a day) in the event of an emergency. Visit the Power Loss and Emergencies area on this web site for more information.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
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|---|---|---|
Telephone: |
0845 272 7999 |
0845 272 2424 |
Substations, Street Furniture, Overhead Lines & Tree Cutting
To report damage or vandalism to any of our substations, link boxes or pillars, please contact us:
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
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|---|---|---|
Open doors, missing covers or exposed cables: |
0845 272 7999 |
0845 272 2424 |
Damage to buildings or fences, vandalism, grafitti, overgrown weeds and rubbish: |
0845 270 0789 |
0845 273 4444 |
Email: |
To report issues with cables, poles, pylons or trees near lines, please use the contact details below.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
|
|---|---|---|
Cables on or close to the ground or sparking cables: |
0845 272 7999 |
0845 272 2424 |
Decayed/leaning poles, low cables, damage to poles/pylons/wires and trees near lines: |
0845 270 0789 |
0845 270 0788 |
Email: |
pscustcaremaintnth@scottishpower.com | encustcaredisprogssth@scottishpower.com |
| In writing: | Customer Service SP Energy Networks New Alderson House Dove Wynd Strathclyde Business Park Bellshill ML4 3FF |
Customer Service SP Energy Networks Prenton Way Prenton Merseyside CH43 3ET |
New Connections to our Network
We are one of the leading connection providers in the UK. If you would like help or advice on your options please contact us using the details below. Go to the New Connections area on this website.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
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|---|---|---|
Telephone: |
0845 270 0785 |
0845 270 0783 |
Fax: |
0141 614 0085 |
0151 221 2190 |
Email: |
SPNCNorth@scottishpower.com | |
| In writing: | SP Energy Networks Network Connections 55 Fullarton Drive Cambuslang Glasgow G32 8FA |
SP Energy Networks Network Connections PO Box 290 Lister Drive Liverpool L13 7HJ |
Electricity Network Plans
The contact details below should only be used to apply for location plans of SP Energy Networks infrastructure by third parties involved in current excavations, or the planning of future works.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
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|---|---|---|
Telephone: |
0141 567 4455 |
0151 609 2373 |
Fax: |
0141 614 0085 |
0151 609 2178 |
Email: |
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| In writing: | SP Energy Networks Data Management (Scotland) 55 Fullarton Drive Cambuslang Glasgow G32 8FA |
SP Energy Networks, Data Management (England and Wales) Prenton Way Prenton CH43 3ET |
Complaints
If you are not happy with our service, you can contact us:
Please tell us your address including postcode, with a contact telephone number in your letter. We will acknowledge your letter or e-mail within 1 working day. View our complaints handling procedure.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
|
|---|---|---|
Telephone: |
0845 273 4444 |
0845 273 4444 |
Email: |
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| In writing: | Customer Contact Team SP Energy Networks Strathkelvin House Campsie Road Kirkintilloch G66 1RN |
Customer Contact Team SP Energy Networks 3 Prenton Way Prenton CH43 3ET |
Passwords
If you want extra security, we can agree a password with you, which we will use if we need to call on you. Any member of our staff who has to visit your home will give this password to prove they are genuine. If you are ever in any doubt, don't let the caller in.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
|
|---|---|---|
Telephone: |
0845 273 4444 |
0845 273 4444 |
Email: |
Disconnections
If you wish an electricity supply to be permanently disconnected you will need to contact your electricity supplier. You will find the details on your electricity account.The details for Scottish Power are:
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
|
|---|---|---|
Telephone: |
0845 030 3032 |
0845 030 3032 |
Fax: |
0845 272 7999 |
0845 272 2424 |
Email: |
electricitydisconnections@scottishpower.com | electricitydisconnections@scottishpower.com |
| In Writing: | ScottishPower Electricity Disconnections 1st Floor Main Building Cathcart Business Park Spean Street Glasgow G44 4BE |
ScottishPower Electricity Disconnections 1st Floor Main Building Cathcart Business Park Spean Street Glasgow G44 4BE |
PowerLearning
To find out more about how Powerlearning can help you, click here.
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
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|---|---|---|
Telephone: |
01236 727721 |
0151 633 2912 |
| In Writing: | ScottishPower Powerlearning Dealain House Napier Road Wardpark North Cumbernauld Glasgow G68 0DF |
ScottishPower Powerlearning Hoylake House Carr Lane Hoylake |
All Other Enquiries & Safety Information
For all other network matters, please use the following contact information:
Central & Southern Scotland |
Cheshire, Merseyside, N.Wales & N.Shropshire |
|
|---|---|---|
Telephone: |
0845 273 4444 |
0845 273 4444 |
Email: |
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| In Writing: | Customer Service SP Energy Networks PO Box 8729 Bellshill ML4 3Y |
Customer Service SP Energy Networks PO Box 168 Prenton CH26 9AY |
Safety Information: For further details on our safety information please contact us at: ensafety@spenergynetworks.com |
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