Contact Us

We recognise that you may need to contact us from time to time. To make this as easy as possible, we've listed our details below.

Power Loss and Emergencies

Please use the following numbers (available 24 hours a day) in the event of an emergency. Visit the Power Loss and Emergencies area on this web site for more information.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0845 272 7999

0845 272 2424

Substations, Street Furniture, Overhead Lines & Tree Cutting

To report damage or vandalism to any of our substations, link boxes or pillars, please contact us:

Central & Southern Scotland

Cheshire, Merseyside, N.Wales & N.Shropshire

Open doors, missing covers or exposed cables:

0845 272 7999

0845 272 2424

Damage to buildings or fences, vandalism, grafitti, overgrown weeds and rubbish:

0845 270 0789

0845 273 4444

Email:

pscustcaremaintnth@scottishpower.com

encustcaredisprogssth@scottishpower.com

To report issues with cables, poles, pylons or trees near lines, please use the contact details below.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Cables on or close to the ground or sparking cables:

0845 272 7999

0845 272 2424

Decayed/leaning poles, low cables, damage to poles/pylons/wires and trees near lines:

0845 270 0789

0845 270 0788

Email:

pscustcaremaintnth@scottishpower.com encustcaredisprogssth@scottishpower.com
In writing: Customer Service
SP Energy Networks
New Alderson House
Dove Wynd
Strathclyde Business Park
Bellshill
ML4 3FF
Customer Service
SP Energy Networks
Prenton Way
Prenton
Merseyside
CH43 3ET

New Connections to our Network

We are one of the leading connection providers in the UK.  If you would like help or advice on your options please contact us using the details below. Go to the New Connections area on this website.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0845 270 0785

0845 270 0783

Fax:

0141 614 0085

0151 221 2190

Email:

SPNCNorth@scottishpower.com

SPNCSouth@scottishpower.com

In writing: SP Energy Networks
Network Connections
55 Fullarton Drive
Cambuslang
Glasgow
G32 8FA
SP Energy Networks
Network Connections
PO Box 290
Lister Drive
Liverpool
L13 7HJ

Electricity Network Plans

The contact details below should only be used to apply for location plans of SP Energy Networks infrastructure by third parties involved in current excavations, or the planning of future works.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0141 567 4455

0151 609 2373

Fax:

0141 614 0085

0151 609 2178

Email:

requestforplansscotland@scottishpower.com

requestforplansmanweb@sppowersystems.com

In writing: SP Energy Networks
Data Management (Scotland)
55 Fullarton Drive
Cambuslang
Glasgow
G32 8FA
SP Energy Networks,
Data Management (England and Wales)
Prenton Way
Prenton
CH43 3ET

Complaints

If you are not happy with our service, you can contact us:

Please tell us your address including postcode, with a contact telephone number in your letter. We will acknowledge your letter or e-mail within 1 working day. View our complaints handling procedure.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0845 273 4444

0845 273 4444

Email:

customer.care@sppowersystems.com

customer.care@sppowersystems.com

In writing: Customer Contact Team
SP Energy Networks
Strathkelvin House
Campsie Road
Kirkintilloch
G66 1RN
Customer Contact Team
SP Energy Networks
3 Prenton Way
Prenton
CH43 3ET

Passwords

If you want extra security, we can agree a password with you, which we will use if we need to call on you. Any member of our staff who has to visit your home will give this password to prove they are genuine. If you are ever in any doubt, don't let the caller in.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0845 273 4444

0845 273 4444

Email:

customer.care@sppowersystems.com

customer.care@sppowersystems.com

Disconnections

If you wish an electricity supply to be permanently disconnected you will need to contact your electricity supplier. You will find the details on your electricity account.The details for Scottish Power are:

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0845 030 3032

0845 030 3032

Fax:

0845 272 7999

0845 272 2424

Email:

electricitydisconnections@scottishpower.com electricitydisconnections@scottishpower.com
In Writing: ScottishPower
Electricity Disconnections
1st Floor Main Building
Cathcart Business Park
Spean Street
Glasgow
G44 4BE
ScottishPower
Electricity Disconnections
1st Floor Main Building
Cathcart Business Park
Spean Street
Glasgow
G44 4BE

PowerLearning

To find out more about how Powerlearning can help you, click here.

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

01236 727721

0151 633 2912

In Writing: ScottishPower
Powerlearning
Dealain House
Napier Road
Wardpark North
Cumbernauld
Glasgow G68 0DF
ScottishPower
Powerlearning
Hoylake House
Carr Lane
Hoylake

All Other Enquiries & Safety Information

For all other network matters, please use the following contact information:

Central & Southern Scotland

Cheshire, Merseyside,  N.Wales & N.Shropshire

Telephone:

0845 273 4444

0845 273 4444

Email:

customer.care@sppowersystems.com

customer.care@sppowersystems.com

In Writing: Customer Service
SP Energy Networks
PO Box 8729
Bellshill
ML4 3Y
Customer Service
SP Energy Networks
PO Box 168
Prenton
CH26 9AY

Safety Information:

For further details on our safety information please contact us at: ensafety@spenergynetworks.com