Frequently Asked Questions
- Why do I have to create an account to access the HomeMint Collections?
- Who designs the HomeMint Collections?
- How are brand collaborators selected?
- What if an item is sold out? Is it gone forever?
- What's your return policy?
- What are the benefits of becoming a HomeMint member?
- How do I become a HomeMint member and how much does it cost?
- Why are there different prices for Members & Non-Members?
- How do I use my Member Pricing and Discounts?
- How do I check the balance of my Member Discounts?
- How long do I have to use my Member Discounts?
- Do I have to purchase something every month?
- What if I don't like any of the selections presented to me?
- Can I combine my Member Discounts with promotional codes?
- Can I skip the month as a Member?
- How often will I receive new recommendations?
- What if I do not choose an item for the month?
- Do you sell gift cards?
- How do I change my password?
- How do I change my email address?
- How do I change my billing address?
- When will my credit card be charged?
- How do I cancel my membership?
Orders, Shipping, Tracking
- What types of payment do you accept?
- Can I change or cancel my order after it has been placed?
- Where do you ship?
- Do you ship to P.O. Boxes or APO/FPO addresses?
- When can I expect my order to arrive?
- Will I receive all items in my order at the same time?
- Do you offer White Glove Delivery Service?
- Are there additional delivery fees for furniture or oversized items?
- Do you charge sales tax?
- How do I make an exchange or return an item?
- What do I do if my item was damaged in transit?
- Do I have to do anything to enroll in MINTsider Rewards?
- How do I earn MINTsider Rewards Points?
- How many points do I earn for each purchase?
- How many points do I earn for each friend I refer?
- I'm a registered user of multiple MINT sites. Do points accrue across the sites?
- What can I use my points for?
- When will my points be added to my account?
- I made a purchase...why don't I see my points?
- When do points expire?
- Are MINTsider Rewards Points transferable?
Customer Service and Privacy
Why do I have to create an account to access the HomeMint Collections?
HomeMint is a curated shopping experience for your home and creating an account lets us select pieces just for you. By telling us a little bit about yourself and your style in our FREE Home StyleProfile Quiz, we are then able to curate a collection for you and give you access to the HomeMint Collections.
Who designs the HomeMint Collections?
The HomeMint collections are made up of four unique collections:
The HomeMint Private Collection is designed by Justin Timberlake and Estee Stanley, exclusively for HomeMint members.
The Collaborator Collection is designed by prestigious designers and artisans who are as passionate as we are about styling your home.
Our Unique Finds are made up of Justin and Estees incredible discoveries from all over the world.
The Art Collection is curated by Justin and Estee, and is made up of established and emerging artists and photographers.
How are brand collaborators selected?
Brand collaborators are curated by Justin Timberlake and Estee Stanley based on exceptional design, high quality and innovative style.
What if an item is sold out? Is it gone forever?
This varies from product to product. Many of our exclusive pieces are manufactured in limited quantities or as one-off pieces. Often, sold-out items will have a waitlist option available on the product page. If you decide to add yourself to the waitlist, we will notify you via email when that piece is available. If there is a specific sold-out piece you really love, please contact Customer Care and they will assist you.
What's your return policy?
HomeMint is committed to customer satisfaction and accepts returns on most items unless otherwise stated on the product detail page. Eligible items must be returned within 30 days for a full refund. Items that are sold as final sale will not be eligible for return. Please refer to the product detail page for that specific item.
If your HomeMint item was received damaged or shipped in error, please contact our Customer Care via Live Chat, email at firstname.lastname@example.org or via phone 1-888-556-9631. Monday-Friday 9am - 5pm Pacific Time.
What are the benefits of becoming a HomeMint member?
As a HomeMint Member, you will receive exclusive benefits such as discounted members-only pricing, personalized showroom, sneak peeks at new arrivals, giveaways, contests, special invitations to HomeMint events and more for only $9.99 per month.
How do I become a HomeMint member and how much does it cost?
You can become a member in two easy steps:
Step One: Take the FREE Home StyleProfile Quiz to help us understand your unique style, and receive personalized recommendations.
Step Two: Upon your first purchase, you have the opportunity to become a member for only $9.99 per month. Each monthly membership earns you a $9.99 discount towards any HomeMint purchase. This discount can be used for up to 90 days. There is never an obligation to buy.
Why are there different prices for Members & Non-Members?
We offer two convenient options for HomeMint shoppers with our Member and Non-Member pricing. As a Member, you can receive up to 35% off retail prices and get early access to exclusive discounts and deals. Non-Member pricing is also available where you can purchase items at their full retail price without the monthly membership fee. The choice is yours!
How do I use my Member Discounts?
It's easy! Your Member Pricing will automatically be applied at checkout; you can use your Member Discounts towards the purchase of any item available in our collection at any time of the month. We release new items into our collection each month, so we're sure you'll find a piece you love for your home!
How do I check the balance of my Member Discounts?
You can check the balance of your accrued Member Discounts by accessing your Account settings.
How long do I have to use my Member Discount?
Member Discounts expire after 90 days.
Do I have to purchase something every month?
No, you don't have to purchase any items from your HomeMint Showroom every month.
What if I don't like any of the selections presented to me?
You dont have to purchase any items from your HomeMint Showroom every month. Youll receive new recommendations at the beginning of each calendar month in your showroom and HomeMint is also continually introducing new collections and items to your showroom.
Can I combine my Member Discounts with promotional codes?
Yes, you can combine your Member Discounts with promotional codes.
Can I skip the month as a Member?
HomeMint's monthly membership gives you guaranteed access to all our exclusive, limited-edition collections at discounted members-only value. On the 1st of the month, you will be charged $9.99 for the monthly membership fee and the $9.99 will then immediately be added to your account. This value is good for 90 days and may be redeemed toward the purchase of any item available in our collection at any time of the month. There is never an obligation to buy, but you cannot skip the month as a Member at this time.
How often will I receive new recommendations?
You will receive new recommendations at the beginning of each calendar month in your showroom. HomeMint is also continually introducing new collections and items to your showroom, so be sure to check back frequently for new items.
What if I do not choose an item for the month?
If you don't choose an item for the month, you will have an extra Member Discount that can be applied to any purchase you make within a 90-day period.
Do you sell gift cards?
We will be selling HomeMint gift cards very soon. Stay tuned!
How do I change my password?
To change your password, click on "Account" and check "Change Password" in your "About Me" tab. Don't forget to click "Update Settings" to save your changes.
How do I change my email address?
To change your email address, click on "Account" and change the Email Address in your "About Me" tab. Don't forget to click "Update Settings" to save your changes.
How do I change my billing address?
To change your billing address, click on "Account" and select "Credit Card Info" to change your billing address. Don't forget to click "Update Settings."
When will my credit card be charged?
As a HomeMint Member, your credit card will be charged a $9.99 membership fee on the first of each month, and a $9.99 Member Discount will be placed in your account.
How do I cancel my membership?
Please call one of our friendly Customer Care agents at 1-888-556-9631 Monday-Friday 9am - 5pm Pacific Time.
Orders, Shipping, Tracking
What types of payment do you accept?
HomeMint accepts Visa, MasterCard, American Express and Discover credit cards. We do not accept pre-paid gift cards, personal checks, money orders, or international credit cards, outside of the United States.
Can I change my order after it has been placed?
To change or cancel an order after it has been placed, please contact our friendly Customer Care immediately at 1-888-556-9631. Monday-Friday 9am - 5pm Pacific Time. Via Live Chat or via email at email@example.com.
Where do you ship?
We currently ship to all US states. We do not ship to Puerto Rico and US territories at this time. Items that require White Glove Delivery are not available for shipment to Alaska and Hawaii.
Do you ship to P.O. Boxes or APO/FPO addresses?
We do not ship to P.O. Boxes or APO/FPO addresses at this time.
When can I expect my order to arrive?
Shipping times vary by product and are indicated on the product page. After your order has been confirmed, you will receive an order number with tracking information included.
Orders will arrive within 5 to 10 business days. Orders to Alaska and Hawaii usually take between 7 and 10 business days. Items requiring White Glove Delivery will arrive within 7 to 17 business days. Contact Customer Care if you have any additional questions about your order and its expected arrival time.
Will I receive all items in my order at the same time?
You may receive your items individually or all together. Please reference your Shipment Confirmation email -- any additional items in your order that are not listed there will be shipped separately and under a different Shipment Confirmation email.
Do you offer White Glove Delivery Service?
Yes, we provide White Glove Delivery for our larger items to ensure that your purchase arrives damage-free and in a timely manner. Once you place your order, your purchase is prepared for shipment and is delivered to a specialized delivery agent in your area. When the product arrives in the local facility, an agent will call you two days prior to the delivery to arrange a four-hour delivery window between 8 a.m. and 5 p.m., Monday through Friday.
White Glove Delivery Service will place the package in a room of your choice, unpack the product, and remove all packing materials from the residence. Please properly inspect your item upon arrival.
Are there additional delivery fees for furniture or oversized items?
Additional delivery fees may apply on some items and can be found on that specific product page.
Do you charge sales tax?
Residents shipping to addresses within California are subject to California sales tax. Other United States residents are not subject to sales tax.
How do I make an exchange or return an item?
If you are not completely satisfied with your HomeMint selection for any reason, contact Customer Care within 30 days and we'll gladly exchange it for a HomeMint Discount or an item of your choice (if available). A return form and label will be emailed to you. Items must be unused and in their original condition. Please repack in the original materials used for shipping to prevent damage in during the return shipment, especially glassware and breakables.
For your convenience, the return form includes a pre-addressed Return Label that you may use to ship the package back to HomeMint- simply attach the label to your package. Please note: The shipping is NOT prepaid (unless received damaged). We recommend that you send your package by a traceable method.
What do I do if my item was damaged in transit?
If your item was damaged in transit, please call one of our friendly Customer Care agents via Live Chat, email at firstname.lastname@example.org or via phone at 1-888-556-9631. Monday-Friday 9am - 5pm Pacific Time.
Do I have to do anything to enroll in MINTsider Rewards?
It doesn't get any easier than this! Registering at HomeMint automatically enrolls you in MINTsider Rewards.
How do I earn MINTsider Rewards Points?
Earning MINTsider Rewards Points is simple. You earn points just by purchasing items or by inviting your friends to make their first credit card purchase and become a Member on any of our MINT sites.
How many points do I earn for each purchase?
Members earn 10 points for every $1 spent with us, including shipping and taxes. If your card is charged $9.99 for the monthly membership fee, you'll earn points. At this time, Non-Member purchases and gift card purchases do not qualify for points.
How many points do I earn for each friend I refer?
Registered users earn 1,000 points for each friend they refer who makes their first credit card purchase and becomes a Member on HomeMint. You can also refer friends to any of our MINT sites and earn points based on the individual earning levels for that site.
I'm a registered user of multiple MINT sites. Do points accrue across the sites?
Users that login with the same account on multiple sites will have their points added together into one balance so that you can reach those rewards levels sooner! Remember that you must be a Preferred Member on each MINT to accrue points from that MINT.
What can I use my points for?
For every 5,000 points you accumulate in your MINTsider Rewards account, you can redeem for one (1) HomeMint $50 Credit. You can also redeem your points, for up to 2 Rewards per month, on any of our other MINT sites according to the individual redemption levels for that site. It's a great way to try out our other sites!
When will my points be added to my account?
For orders, your points will be reflected immediately in your account as pending points. These points will become available for use 30 days after your order date. If you earn points by referring friends, your points will be reflected as pending points and will be available to you after 30 days. If you or your friend refunds an order, the points you earned for that order will be deducted from your account.
I made a purchase...why don't I see my points?
Points for Member purchases will appear in your account as pending points. These points will become available for use 30 days after your order date. At this time, Non-Member purchases and gift card purchases do not qualify for points.
When do points expire?
Points expire a year after they become available to you. If you choose to cancel your HomeMint account or if your account is deemed not in good standing, you may lose any available points. HomeMint may revoke any points that have been awarded for self-referrals, or earned fraudulently or through misuse of MINTsider Rewards.
Are MINTsider Rewards Points transferable?
At this time, points are non-transferable and may only be redeemed on a MINT site.
Customer Service and Privacy
How can I contact HomeMint Customer Care?
Chat: click on the Live Chat button (bottom right corner)
Phone: call 1-888-556-9631 Monday - Friday 9am - 5pm Pacific Time
How can I unsubscribe from HomeMint emails?
To adjust your email notifications, go to Account Settings, Email Notifications. You may also click Unsubscribe at the bottom of any of our emails.
Is my personal information safe?