Upcoming Conference

86th Hospitality Training Conference

July 20 - July 23, 2013 - Miami, Florida



Develop People. Improve Performance. 

The Latest in Hospitality Training

  • When it Comes to E-learning, Less is More

    Posted August 1, 2013 in Member Blog

    I’ve been lucky enough to build e-learning courses since 1992, and over the past 12 years, DiscoverLink has had the privilege to work with more than 85 restaurant chains on their e-learning initiatives.  We’re asked to review and evaluate existing training programs with a goal of converting them to an online program that is paperless and cost-effective.  After reviewing dozens of legacy programs, we’ve seen it all – from good, effective programs to programs that...... Read More

  • CHART Hotel and Restaurant Training Professionals Learn, Share Latest Research, and Give Back through Volunteering during 86th Hospitality Conference

    Posted July 24, 2013 in News

    (Miami, FL.) The Council of Hotel and Restaurant Trainers (CHART, www.chart.org) hosted more than 270 attendees at its 86th Semi-annual Hospitality Training Conference at the InterContinental in Miami, FL on July 20 - 23, 2013. In addition to the educational sessions led by hotel and restaurant industry experts, motivational speakers, authors, and consultants, additional conference highlights included:  21st Service Event where 30 + CHART members volunteered at Shake-A-Leg Miami Unveiling of...... Read More

  • Risk Management & Safety Training: Why You Need to Have It!

    Posted July 9, 2013 in Member Blog

    Risk management.  It\'s not a bad word, so why don’t we talk about it more in terms of training?  In most hospitality industry conversations, the focus typically is on skill training – how do I train so employees will deliver top notch food and service execution which brings our guests through the front doors again and again.  There are several reasons why we need to incorporate risk management into our training conversations: Workers’ compensation premiums...... Read More

  • The Do's and Don'ts of Field Training

    Posted July 8, 2013 in Member Blog

    Every once and a while, even the most sheltered of hospitality trainers must leave the cloistered confines of the corporate office and work out in the rough and tumble world of operations.  Whether it’s to roll out a new program, work with an underperforming team, or open a new location, most of us make our way out to company hotels and restaurants at least occasionally to teach new skills and improve productivity. But there can be a number of obstacles to overcome, and pitfalls...... Read More

  • CHART to Present 2013 Commitment to People Award to Marc Simon, President and CEO of Rubio’s Restaurants

    Posted June 20, 2013 in News

    (June 20, 2013) – The Council of Hotel and Restaurant Trainers (CHART) (www.chart.org) is proud to present the 2013 Commitment to People Award to Marc Simon, President and CEO of Rubio’s Restaurants.  Marc will be honored at the Commitment to People Awards Gala on Monday evening, July 22, 2013, during CHART’s 86th semi-annual Hospitality Training Conference to be held at the InterContinental Hotel in Miami, Florida.     “Created in 1993, this prestigious...... Read More

  • Lessons From My Trainer

    Posted June 3, 2013 in Member Blog

    If you were to ask me if I enjoy exercising, my answer would be a definite “no.”  I don’t hate it as much as the taste of broccoli or when I’m forced to listen to someone chew gum with their mouth open, but I’m really not much of a fan of the gym. I do know there are benefits to getting regular exercise, of course, many of which are very important for me as I get farther away from 40 and closer to 50: more energy, flexibility, weight control, better sleep, blah,...... Read More

  • Re-Branding Your Training Dept.

    Posted in Training Flash

    By John Isabell Hello everyone - the following post is a re-cap of a breakout I recently presented at the CHART Conference in Chicago.  Its a little longer than most of my blogs but packed full of information I believe necessary for re-creating and branding your training dept within your company.  Enjoy! What is a brand? A brand is a “name, term, design, symbol or any other feature that identifies one seller’s goods or services as distinct from those of other sellers,”...... Read More

  • Listening For Success - Key Takeaways from CHART Chicago

    Posted in Training Flash

    By Tarta Davey Tim Hast of Encore Life Skills gave one of the most popular presentations at the recent CHART Chicago conference. This article summarizes the key takeaways for those lucky attendees at the session. Enjoy!.......... Have you ever had one of those guests? You know, where everything is wrong and anything you suggest makes the situation more wrong. Perhaps, the situation escalates to a point where you, yes you, become just like them? Not only do you need to HALT, but it’s probably...... Read More

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