Return Policy
Only damaged or faulty goods will be considered for return/replacement. In such a case, we will first try to replace the product. If we cannot, we will initiate a refund. Please note that our customer care must be notified of the problem through phone call (0120-4231444) or e-mail (info@healthee.in) within 72 hours of your receiving the product.
For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase. A cheque will be issued to you in case of cash-on-delivery payments. For the refunds, a cheque with the refund amount will be sent only to the billing address of the customer. You may also opt for Healthee Gift Voucher which would be redeemable on our website if interested.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in 7 to 21 working days but it may take a few extra days for the cheque to be delivered to your billing address and for the funds to be credited to your account once you deposit the cheque.
Please visit the Returns Policy page for more details on our return requirements and cancellation policies.