Terms of Business

At King’s Court Chambers we seek to offer our clients excellence in advocacy, advice and customer service. Our clerking and strong administration function ensures this support. King’s Court Chambers is committed to our Quality Policy Statement which summarises our commitment to maintaining and developing our quality system. This can be found at www.kingscourtchambers.com

How we work
The work we do comes into chambers by three main routes:

  1. by direct access through an intermediary agent;
  2. by direct access where you contact chambers or a barrister from chambers directly;
  3. in the traditional way whereby solicitors brief members of chambers for advice, to draft agreements, settle proceedings, or conduct litigation.

The bulk of the cases coming into Kings Court Chambers is public access work in the field of immigration law, which is carried out in accordance with the Bar Councils public access rules.
The processing of your case is carried out by the administrative staff in chambers but a qualified barrister with public access rights is the only person who will give you advice or conduct any appeal or other legal proceedings on your behalf. As soon as your case is sent to us by your intermediary agent, a barrister (either one of your choice or if you have not chosen one, or the one chosen is not available, an available barrister from chambers) will be assigned to your case to carry out your instructions.

As a direct access client you will have full use of Kings Court Chambers’ unique client portal.

Office Hours
1. Chambers office hours are 9.30am to 5.30pm weekdays. In all other instances the client portal operates for 24 hours and documents or queries can be uploaded on it.

Contacting us
2. Chambers central contact number and email is available on the home page of our website and messages for barristers or clerks can be left on the available voicemail/email and will be notified to the person concerned and calls will be returned as soon as possible. Contact via the client portal and email is the preferred and most efficient method to notify us of any issues.

3. The fax machines operate around the clock. During office hours the fax machines are checked regularly and barristers are notified by a message left on their voicemail of the receipt of any fax for them.

4. Messages sent to chambers' central email address are checked and passed to the recipients throughout the day but it is best to utilise the client portals email messaging function for expediency.

DX and Post
5. All mail and DX is opened, date stamped and distributed to barristers by 11am on the date received. Mail addressed to a barrister is also opened unless it is marked 'private and confidential' in which case it is immediately placed in the appropriate 'pigeonhole'. Anything that is posted out by us up to the costs of recorded delivery post shall be a cost paid by us and any postage costs over and above this, such as, courier or special delivery amongst others is to be paid by the client. 
6. Briefs will be acknowledged by letter or email, dispatched on the day of receipt. Other correspondence is dealt with within five working days.

Equal opportunities
7. Kings Court Chambers is committed to the implementation and promotion of equal opportunities and to ensuring an absence of direct or indirect discrimination on grounds of race, colour, ethnic or national origin, nationality, citizenship, gender, sexual orientation, marital status, disability, age, religion or political persuasion. Our Equality Policy can be found on our website www.kingscourtchambers.com

Accepting instructions for a hearing
8. When a public access client, an intermediary agent acting for the lay client, or a solicitor requires advice on which barrister would be most suitable for a particular case the clerks are available to assist. A barrister will not be double booked without the agreement of the public access client, the intermediary agent or the solicitor concerned. If no barrister is available at Kings Court Chambers we will find you someone suitable to do your case at other chambers.  A brief must be forwarded to chambers within seven days of the telephone booking; otherwise the barrister may be booked for another case, unless the booking has been confirmed in writing by the solicitor.

9. Public access clients, an intermediary agent acting for the lay client or solicitors may send instructions to counsel for paperwork without previously contacting a clerk but when this happens the nominated barrister may not be able to accept the instructions and thus it is preferred that the proper route be used

10. If a public access client, an intermediary agent acting for the lay client or a solicitor requires the work to be completed earlier than 21 days from receipt then he or she should indicate this by a clear indication sent by letter, email or on the back sheet. If the work needs to be completed within five working days of receipt then please mark it as "urgent". If it needs to be done within 24 hours of receipt then please mark it "very urgent". In the case of urgent and very urgent work, please check with the clerks that this time limit can be met and ask for an acknowledgment if this is the case. In immigration and other appeals with a short time limit this procedure is very important.

11. All instructions that work is to be completed in less than 21 days must have the clerk's previous agreement, preferably, before they are sent.

12. If a time limit is or is likely to be exceeded then the barrister should inform the lay client or the instructing solicitor.

13. Consultations with a public access client are usually done with your barrister, but a face-to-face conference with your barrister may be organised and will usually take place in chambers, but can be held at other locations by arrangement. Disabled access for conferences is available at the Kings Court Chambers address in Birmingham, but will need to be organised at other locations by prior arrangement.

Court Work
14. A barrister instructed to attend court should be present at least 30 minutes prior to the hearing unless other arrangements have been made.

Data Protection
15. Kings Court Chambers is registered under the Data Protection Act.

Indemnity insurance
16. All barristers at Kings Court Chambers have professional indemnity insurance provided by the Bar Mutual Indemnity Fund, and some may also have additional insurance.

Feedback and complaints
17.  All of the barristers and staff at Kings Court Chambers value feedback - please do let us know at any time what you think of our services. Our aim is to give all clients an excellent service at all times. However, in the event that you are dissatisfied with any aspect of our service, please let us know as soon as possible, either by telephone or in writing so that we can provide a remedy. You can speak to your barrister by prior arrangement with the clerk, or you can contact our Legal Team by emailing legal@kingscourtchambers.com. Usually we can resolve clients' concerns informally. If you do wish to make a formal complaint, you can do so by writing to the Head of Chambers. Our Complaints Procedure is available on our website www.kingscourtchambers.com

Further Information
18. You can find more information about Kings Court Chambers on our website: www.kingscourtchambers.com
Each barrister also has their own personal profile on our website, detailing their areas of expertise, experience and qualifications. See  www.kingscourtchambers.com/barristers. You can also find out more about how barristers work, and read their Code of Conduct on the website of our professional regulator, the Bar Standards Board. See www.barstandardsboard.co.uk.

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