Q+A
Below are some frequently asked questions and tutorials.
ORDERING
How do I place an order?
Sign into your account and download our free software.
What file guidelines does your ordering software require?
-300 dpi resolution
-8-bit color depth
-sRGB color space (we are happy to provide you with our ICC profile)
-TIFF files must not be layered
-25 character filename limit
-NO special characters, excluding hyphen (-) and underscore (_)
Can anyone order from Artsy Couture?
Artsy Couture was created for pro photographers and we market to photographers only, however anyone can sign up for an account
Can I cancel my order?
Unfortunately, due to the uniqueness of this product, we are not able to cancel orders.
Track My Account
Through My.Artsy, you can view your order history, track your orders and view billing. Simply click the "Account Sign In" tab at the top, right corner of this page. If you are unsure of your account number and/or password, simply contact us at info@artsycouture.com
Product Turnaround Times
Gallery Blocks: 7-10 business days
Cube Decor: 7-10 business days
Couture Canvas: 5-7 business days
Professional Prints: 1-2 business days
Mounting: 2-3 business days
Gallery Stands: 7-10 business days
Sweet Frames: 3-4 business days
Canvas Photo Book: 3-4 business days
*turnaround does not include shipping time
Cannot Combine Product Catalogs
Unfortunately, the ROES ordering system does not allow you to combine product catalogs/categories. If you would like to order multiple product lines, you will need to place separate orders
CUSTOMER SERVICE
How can we contact you?
You can call our customer service at help line at 1.855.278.7926 or email us at info@artsycouture.com.
TROUBLESHOOTING
I am having trouble downloading the ROES ordering software.
Make certain the latest version of Java has been downloaded by visiting http://java.com/en/ If you are working on a PC, check first to see if any old versions of Java remain. Remove any outdated versions of the program by going to your Control Panel, then Uninstall Programs and update Java if needed.
I am Having Trouble Sending My Order.
If you are on a work computer, there can be firewalls which may block uploads from outside programs. Unfortunately there is no work around for this issue other than to find a secure connection, such as a home computer. If this is a home computer, you may need to temporarily disable ANY anti-virus software you have running. (Examples are AVG, Avast!, Norton, McAfee)
Working from a Mac and Having Trouble with ROES?
Due to a recent Mac update, some clients may find the Artsy ROES icon is not created upon install. To remedy this, visit the ROES download page http://www.softworksroes.com/ROES/labs/ArtsyCouture/ , hold the Command key down on your keyboard and click your mouse over "CLICK HERE TO LAUNCH". In the menu which appears, select "Download Link File" and save this file to your desktop. You will then see a file titled "launch.jnlp" on your desktop - this can serve as your temporary ROES icon.
SHIPPING
Do you accept rush orders?
We do not accept rush orders at this time, but will be adding that option in the near future.
Do you deliver outside of the Continental United States?
If you currently live outside of the United States, please contact us directly at info@artsycouture.com and we’d be happy to supply you with a custom shipping quote.
Shipping Costs
Gallery Blocks: $7.50 + 5% of the order total
Cube Decor: $7.50 + 5% of the order total
Couture Canvas: $7.50 + 5% of the order total
Professional Prints: $4.95 or order $75 or more ship FREE
Mounting: $4.95 excluding Bamboo, which is $7.50 + 5% of the order total
Gallery Stands: $7.50 + 5% of the order total
Sweet Frames: $7.50 + 5% of the order total
Canvas Photo Book: $7.50 + 5% of the order total
Canadian Shipping
$25 for prints and $17.50 plus 5% of the subtotal for all other products.
Gallery Blocks Info
Do I need to assemble my Gallery Block™?
No, your Gallery Block™ ships to you with no assembly necessary! It will be ready to hang , flush to the wall, straight out of the box!
How do I hang my Gallery Block™?
We highly recommend using our “Hanging Hardware” easy-to-level kit, which comes with (1) hanging bracket, (2) dry-wall screws and a set of hanging instructions.
What type of paper is my Gallery Block™ printed on?
Kodak Professional Endura Metallic Paper is used. It is then finished with a professional laminate that gives it extra protection and shine.
What is the difference between a Gallery Block™ and a Canvas Wrap?
A Gallery Block is a professional grade photographic print adhered to wood and then laminated to insure no wearing, tearing or peeling. Each Gallery Block™ has clean, crisp 90° angles!
How do I clean my Gallery Block™?
The entire Gallery Block™ can be wiped clean with a clean, damp cloth.
Do you have a Catalog?
Yes, we have three versions of our catalog. Please log in or sign up for an account to view.
Custom Orders
Artsy does not accept custom orders, however you are able to create your own Gallery Block design.
What is your turnaround time?
Your order will ship within 7-10 business days
Do you offer discounted studio samples?
We certainly do! We currently offer a 30% watermarked “Studio Sample” discount. To apply the discount simply navigate to the options section in ROES and select the box for studio sample for each Gallery Block™ you would like the discount applied to.
Can I choose where the watermark is placed on my studio sample Gallery Block™?
The watermarks are unable to be edited, rotated or removed from the studio sample Gallery Blocks™. The same way in which you view the watermark within ROES will be the same way in which the Gallery Block™ will print and arrive at your doorstep.
Do I need to fill in every floating block template that is laid out in ROES?
No, if you do not drag a photo into the space provided for a floating block template, then that block will not appear on your Gallery Block™ when manufactured.