1275.0 Managing the Underground City: The New York City Transit Authority Reclaims its Subway Stations
Abstract:
This a text-based case that provides the history of the origins and hopes for the station manager program described in the CD-ROM case (1275.9), The New York City Transit Authority Station Manager Program: The Problem at 231st Street." The teaching note (1275.2) covers both titles.
Learning Objective:
This a text-based case that provides the history of the origins and hopes for the station manager program described in the CD-ROM case (1275.9), The New York City Transit Authority Station Manager Program: The Problem at 231st Street." The teaching note (1275.2) covers both titles.; From Teaching Note: The case employs text, data, organizational charts and an array of video information to bring users into the heart of the Transit Authority's operations. It calls on users to assume the role of John Gerst, newly-appointed manager of the 231st St. station in the Bronx, as he copes with congestion, crime and the "TA" bureaucracy.
| Date Published: | 1/1/1995 |
| Format: | PAPER |
| Pages: (incl. exhibits) |
19 |
| Authors: |
David Eddy Spicer Mark Moore |
| Sponsors: | Mark Moore |
| Curriculum Area: | Management, Leadership, & Decision Sciences Social & Urban Policy |
| Policy Area: | Criminal Justice Education Infrastructure Management Urban Planning and Politics |
| Issue/Topics: | Change Management Corporate Management Innovation Public Management Transportation |
| Sector: | Private State or Provincial Government |
| Methods: | Program Evaluation Strategic Planning |
| Continent: | North America |
| Region: | Americas, North |
| US States: | New York |
| Language: | English |
