General Workplace Skills for all Professionals

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Courses

All of our courses are intended to help Stanford staff to build skills and work more effectively in a variety of areas. See our calendar for an easy way to view courses by date and time!

  • PLEASE NOTE: We made changes to our policies in 2012. To read our new policies, click here.

Courses (in alphabetical order):

Applied Creativity: Solving Problems and Responding to Opportunities - Tuesday, October 29th (8:30-4:00)

[Eligible for a Healthy Living BeWell Berry]

[Eligible for a Healthy Living BeWell Berry][Eligible for a Healthy Living BeWell Berry]Click here to be redirected to the STARS enrollment page for this course

In this program you will use interesting thinking tools to break through persistent problems and take advantage of opportunities. You will discover you “inner innovator” as you learn how to generate, develop, and gain support for your creative ideas.

  • Develop your ability to approach everyday challenges and persistent problems with a “creative attitude”
  • Apply a set of tools for generating “out of the box” ideas
  • Conduct an “innovation search” based on market needs, technology push, or strategic intention
  • Frame persistent problems in a practical and effective way and generate creative solutions
  • Build stakeholder support for creative ideas and solutions
  • Facilitate others in thinking creatively
  • Identify key challenges in your own organization that require applied creativity

$100 course fee. Barnes & Conti

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Crucial Conversations - Wednesday, November 13th (8:30-4:30) and Thursday, November 14th (8:30-12:30)

Click here to be redirected to the STARS enrollment page for this course

Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics at all levels. By learning how to speak and be heard (and encouraging other to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, improve working relationships, and increase employee satisfaction. In this class you will learn to:

  • Hold the conversations that matter
  • Resolve individual and group disagreements
  • Build acceptance and overcome resistance
  • Foster better decision making

$150 course fee. Instructor: Megan McDevitt, Stanford University Human Resources
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Customer Service Strategies (Part 1) - Wednesday, October 30th (8:30-12:00)

Click here to be redirected to the STARS enrollment page for this course

Customer service may not be everyday Stanford language, but we do have customers, both internal and external. Does communicating with frustrated customers or solving complex service problems challenge your skills and patience? This interactive course offers practical, positive customer service strategies for working with customers in a variety of university situations. Learn to:

  • Define customer needs
  • Balance the needs of internal customers and service partners with the needs of external customers
  • Build relationships, whether for quick transactions or ongoing relationships
  • Manage expectations
  • Handle complaints
  • Tactfully say no or deliver bad news
  • Work skillfully with your typical as well as frustrated customers

$50 course fee. Instructor: Deborah Seaman, Foothill-DeAnza Community College District
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Customer Service Strategies: Dealing with Difficult People (Part 2) - Wednesday, November 20th (8:30-12:00)

Click here to be redirected to the STARS enrollment page for this course

If you have a foundation of basic tools, you are probably handling most customer situations very well. But you may also encounter customers whose behavior is especially difficult, and wish you had practical tools to use in those situations. “Dealing with Difficult Customers” offers specific strategies for dealing with the classic types of difficult behavior.

Learn to:

  • Distinguish customers with normal behavior who are upset from customers whose behavior is not normal and difficult to deal with
  • Identify the needs behind the different types of difficult behaviors
  • Manage your attitude and behavior in the face of the difficult behaviors
  • Specific strategies to deal with each type of difficult behavior

 

$50 course fee. Instructor: Deborah Seaman, Foothill-DeAnza Community College District
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Emotional Intelligence: Improving Relationships, Influence & Conflict - Thursday, December 5th (8:30-4:00)

[Eligible for a Healthy Living BeWell Berry]

Click here to be redirected to the STARS enrollment page for this course

Research by Daniel Goleman, author of Emotional Intelligence (1995) and Social Intelligence
(2005), and others have proven that our ability to understand and manage emotions in the
workplace is a key factor for success – more so than IQ or domain expertise. This course is
designed to improve your emotional IQ at work and strengthen social skills for
individual contributors, managers, and leaders. Participants will learn the importance and role of
emotions in communication, influence, and rapport building, as well as the value of emotional
awareness, regulation, and empathy.

$100 course fee. Instructor: Leslie Chin, Mentor Training, Inc.
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Exercising Influence - Monday, November 11th (8:30-4:30)

[Eligible for a Healthy Living BeWell Berry]

Click here to be redirected to the STARS enrollment page for this course

To be successful in busy cross-functional, complex organization, you need to be skillful and flexible in the way you influence others. Effective influence enables you to move your ideas into action by stimulating others to support, provide resources for, or participate actively in your initiatives. In this course, you will develop new skills and behaviors as you work on real-world situations using a series of exercises to plan and prepare for important influence opportunities up, down, across, and outside your organization.

$100 course fee. Barnes & Conti
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Is Management Right for You? (formerly Emerging Leaders) - Wednesday, November 6th(8:30-4:00)

[Eligible for a Healthy Living BeWell Berry]

Click here to be redirected to the STARS enrollment page for this course

This class provides an extraordinary opportunity for individual contributors to determine whether they are right for the “management track”. Through interactive exercises, discussions, questionnaires, and one-on-one coaching participants learn what managers and leaders do; the expectations that employees and senior management has of them; how to build trust with employees; how to make the most of their personality to become a leader; and how to shift their leadership approach to fit a given situation. At the end of the day, participants will receive individual coaching to help them explore whether management is right for them.

$100 course fee. Instructor: Marty Friedman, Mentor Training, Inc.
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Knowing Yourself with Myers-Briggs - Tuesday, November 12th (8:30-12:00)

[Eligible for a Healthy Living BeWell Berry]

Click here to be redirected to the STARS enrollment page for this course

Have you ever wondered how you can improve your communication, relationships, health, and productivity? Do you understand your preferences; the “why-you-do-what-you-do” phenomenon? This workshop will introduce you to the Myers Brigg Type Indicator (MBTI), a psychometric questionnaire designed to help you better understand yourself, how you interact with others and your psychological preferences. In this half-day course, you will learn about the history and purpose of MBTI and take the MBTI assessment. After discovering your type, you will explore how personality preferences may impact your communication, work, relationships, and health.

$25 course fee. Instructor: Katie Stoner, Stanford University Human Resources
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Management Skills for Administrative Associates - Wednesday, December 11th (8:30-4:30)

Click here to be redirected to the STARS enrollment page for this course

PLEASE NOTE: This course is intended to help Administrative Associates improve within their current roles. If you are interested in learning more about becoming a manager, check out "Is Management Right for You?" also available this quarter.

Maybe the word “manager” isn’t in your title, but your boss expects you to function as one. Whether it’s managing projects, people or the politics of the organization, you’re expected to deliver. This intensive, workshop will prepare you for the managerial responsibilities your expanding role demands. In this course you will learn:

  • How to make decisions and solve problems on your own—quickly, creatively and confidently
  • How to stay poised, confident and professional in any situation
  • Professional time and project management techniques that help you get more accomplished each day
  • How to cultivate your leadership qualities to get more done through others

$100 course fee. Dawn Schween, Skillpath Seminars
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Poised and Powerful Public Speaking - Tuesday, December 10th (8:30-4:00)

[Eligible for a Healthy Living BeWell Berry]

Click here to be redirected to the STARS enrollment page for this course

From saying a few words in a meeting to making a formal presentation to the board of trustees, presenters need a winning speaking style to convey that they’re in charge, credible and confident.

Poised and Powerful Public Speaking was designed to create confident and dynamic speakers. This course will walk you through a step-by-step process to develop and deliver the best presentation—from analyzing audience needs to organizing materials to using audiovisuals to handling tough questions. Whether you’ve never spoken before a group or they do it every day, this course will help you take your speaking skills to a bold, new level.

Key topics include:

  • How to overcome nervousness, once and for all
  • How to organize their ideas—from introduction to closing
  • Ways to maximize the latest technologies to develop professional-caliber presentations
  • How to incorporate gestures that reinforce their message
  • How to speak up during meetings
  • How to change the tone, speed and volume of their voice to match the audience’s needs

$100 course fee. Instructor: Dawn Schween, Skillpath Seminars
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Project Management Essentials - Thursday, October 17th (8:30-4:00)

Click here to be redirected to the STARS enrollment page for this course

Today, employees receive extra projects in addition to their day-to-day jobs. Many employees have limited or no project management experience, yet they are expected to deliver quality results on time, within budget. This course is intended to equip participants with the methods and tools they need to get started on their projects.

 Participants will gain training techniques and strategies including:

  • How to keep projects on time and within budget
  • How to create SMART project goals for your real projects
  • The four phases of a project and what occurs in each phase
  • Clarifying and communicating roles and responsibilities with others involved
  • Proven ways to get buy-in from key people affected by the project

$100 course fee. Instructor: Sue Brenner, Foothill-DeAnza Community College District **********************************************************************************************************************************

Workplace Writing Skills Workshop - Thursday, November 21st (8:30-4:00)

[Eligible for a Healthy Living BeWell Berry]

Click here to be redirected to the STARS enrollment page for this course

Effective written communication, whether in the form of emails, letters, reports, or documentation, is essential to workplace success. Whether you write to disseminate information, make a request, document a procedure or summarize information, you need to be able to communicate clearly and efficiently. This workshop helps you improve your writing for a variety of business settings, while teaching you skills on how to communicate with impact. Sign up for this course to refresh yourself the basics of strong written communication (and hone your proofreading and editing skills) to create professional quality communications.

$100 course fee. Instructor: Patricia Haddock, Foothill-DeAnza Community College District
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Writing Effective Email - Tuesday, November 19th (8:30-12:00)

Click here to be redirected to the STARS enrollment page for this course

Everyone gets too much email, and much of it goes unread! Most of it suffers from poor so-what subject lines that are easily ignored. Add poor email etiquette, and you have a recipe for bad communication. This class will help you write email messages that will be read promptly and responded to. After this class, you will:

  • Understand email requirements
  • Write useful, compelling subject lines
  • Target content to get your message across
  • Use formatting to make email easier to read
  • Know when and how to use attachments
  • Understand and apply email etiquette
  • Use the right tone

Requirement: Bring samples of email messages to class for discussion.

$50 course fee. Instructor: Patricia Haddock, Foothill-DeAnza Community College District
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Career Development Program

Owning Your Career at Stanford – each quarter

(offered by the Staff Employment)
Click here to be redirected to the STARS enrollment page for this course

Do you want to be the driver of your career at Stanford? Whether you are interested in enriching your current position or planning your next career move, this comprehensive Career Management Program offered by the Office of Staff Employment is for you. Enrollment in this program includes:

  • Two and one-half hour interactive group session exploring your career development and answers to the following questions:
    • What energizes me and how can I best use my skills and talents?
    • How do I develop my personal career roadmap at Stanford?
    • What tips/techniques are a must for resumes and interviewing?
    • What are the latest technologies for networking?
  • Bi-Monthly Brown Bags with hot career topics
  • Two Individual coaching sessions with an Staff Employment Staffing Consultant

Dates/Time:

Monday, September 30, 2:00 to 4:00 (Lite: Overview Session)
Tuesday, October 8, 9:00 to 4:00 (Expanded Session)
Friday, October 25, 9:00 to 11:00 (Lite: Overview Session)
Thursday, November 7, 9:00 to 4:00 (Expanded Session)
Monday, November 18, 3:00 to 5:00 (Lite: Overview Session)

Location: Poplar Training Classroom, 215 Panama Way

No course fee ($75 no show fee). Instructor: Jeanette Lindsay, University Human Resources, Staff Employment

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