Cultured Freshwater Pearls and Gemstone Jewelry
 
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FAQ


Shipping and Returns

All items are processed and shipped via USPS within 5 business days. Orders are processed by PayPal and you will receive a USPS tracking number when the order is shipped.


We observe the USPS Holiday schedule. All items purchased during those days will be mailed the next business day.


We charge a $5 flat fee for all purchases delivered in the U.S. We charge a $15 flat fee for all international orders. All pieces arrive in style, gift wrapped in a white box with our navy and white grosgrain ribbon or navy ribbon for smaller packages. There is never an extra fee for wrapping services.

U.Breyn is dedicated to creating a positive shopping experience for our customers. If you are unsatisfied with a purchase please return the item for a full refund.
The merchandise must be postmarked within 7 days of your receipt and be in original unused condition. We do not accept returns on any customized items. The customer is responsible for all return shipping costs.

To return an item please ship your order to the address listed below with a copy of your online purchase receipt. U.Breyn is not responsible for items damaged or lost in transit.

Merchandise for return should be shipped to:

U. Breyn
P.O. Box 924481
Norcross, GA 30010

*Please note UPS will not deliver to P.O. Boxes.

Once we process your return, you will see your refund payment after 8-10 business days depending on your issuing bank and/or billing cycle. All refunds are processed through PayPal. For any additional questions, please feel free to contact us.



Repairs

We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance at no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by the repair needed. Please contact us for more details.

Yes! We restring all of our pearls in-house. When we restring your pearls, they will be individually hand knotted on silk thread. We charge $40 for a bracelet or a single strand pearl necklace 16″- 23″ in length and $65 for longer lengths or a double strand pearl bracelet/necklace. If you purchased the pearls from U. Breyn, you will receive a discount. Please contact us for more details.

Here are four signs that it is time for your pearls to be restrung:

1. Dirty knots: the silk stringing material absorbs body oil, moisture, and basic grime.

2. Uneven gaps between pearls: silk string stretches over time and your necklace will have gaps between the pearls and knots usually resulting in breakage.

3. Fuzzy knots: pearls rubbing against the knots can shred them and it will resemble wool.

4. Pearls covering the knots: knots are stretched over time and get pulled into the drilled pearl hole.



Wholesales

If you would like to carry the U. Breyn collection in your store, we would love to speak with you! Please fill out the contact form and we will get back with you shortly. Please let us know if you have a store front location or if you are an online retailer.