Terms and Conditions
1.1 The terms and conditions contained herein shall apply to all contracts, agreements, orders, requests and instructions for the sale, supply or service of all goods, equipment or products, for the provision of services by Outsource Telecoms, regardless of whether such contracts, agreements, orders, requests and instructions result by telephone, fax, email, in writing or oral.
2. Interpretation & Definitions:
2.1 The following terms shall be ascribed the meanings as contained herein below and shall apply to these terms and conditions:
2.1.1 “Outsource Telecoms” means Outsource Group SA (PTY) Ltd. t/a Outsource Telecoms
l , a private company with limited liability with registration number 2004/014393/07 and with business address at Stand 53, Kyalami Boulevard, Kyalami Business Park, Midrand, Johannesburg, South Africa, duly represented herein by Ryan Pickford or his duly authorised representative;
2.1.2 “Customer” means the person, either natural or legal, which purchases product(s), is granted a licence to use product(s), and/or receives services from Outsource Telecoms;
2.1.3 “products” means goods, hardware, software or intellectual property;
2.1.4 “Services” means any services or activities provided to the Customer by Outsource Telecoms.
2.2 In this Agreement, unless inconsistent with the context, words referring to:
2.2.1 one gender include a reference to the other genders;
2.2.2 the singular includes the plural and vice versa;
2.2.3 natural persons include artificial persons and vice versa; and
2.2.4 “a subsidiary” or “holding company” shall be construed in accordance with section 1 of the Companies Act.
2.3 When a number of days is prescribed in this Agreement, those days shall be reckoned exclusively of the first and inclusively of the last day, unless the last day falls on a Saturday, Sunday or official public holiday in the Republic of South Africa, in which case the last day shall be the next day which is not a Saturday, Sunday or such public holiday.
2.4 Expressions used in the Schedules to this Agreement which are not defined therein, shall bear the same meanings as in this Agreement.
2.5 Any reference to legislation or a statute in this Agreement shall be a reference to such legislation or statute as amended, varied or re-enacted from time to time.
2.6 Any reference in this Agreement to another agreement shall be to such agreement as amended, supplemented, varied, novated or replaced from time to time in accordance with its terms.
2.7 Titles of clauses and schedules of and to this Agreement are inserted for the sake of convenience only and shall not be used in respect of or in any way affect the interpretation of any provision of this Agreement.
2.8 A reference in this Agreement to any person shall be a reference to such person’s permitted successor, transferee, cessionary and/or delegatee.
3.1 Prices are subject to change and correction without further notice at the sole discretion of Outsource Telecoms.
3.2 All prices exclude Value Added Tax (VAT), currently 14% (fourteen percent).
3.3 Where exchange-rate based prices apply, the rate of exchange applicable will be the exchange rate prevailing at the time of invoicing – the fixed one-month forward cover exchange rate quoted by Nedbank at the close of business on the date immediately prior to the date of invoicing.
3.4 All out-of-pocket expenses and disbursements, such as travel and accommodation, are for the Customer’s account unless otherwise arranged.
3.5 All quotations are valid for a period of 14 (Fourteen) calendar days from date of receipt of the quotation taking into account the LIFO principle, unless otherwise provided and reduced in writing.
4.1 The Customer shall effect payment of invoices in full to Outsource Telecoms within 14 (fourteen) calendar days of the date of invoice by means of Electronic Funds Transfer, Cash or Cheque.
4.2 In the event that payment is not received in terms of clause 4.21 hereof by the Customer, any discounts provided shall be forfeited.
4.3 Interest on any overdue amounts shall be levied at the rate of 2% (two percent) above the publicly quoted prime overdraft rate charged by Nedbank from time to time calculated from the date of invoice to date of payment in full.
4.4 In the event of the Customer failing to effect payment of the invoiced amount 7 (seven) calendar days from date of demand for such payment, Outsource Telecoms shall be entitled at its option, and notwithstanding any indulgence or relaxation granted to the Customer, to cancel the agreement of sale or licence or services. Outsource Telecoms shall take ownership of the products, and may be entitled to resell such products. The Customer shall be liable for any shortfall, including recovery and resale expenses. The exercise of Outsource Telecoms rights under this provision shall be without prejudice to any of its rights and remedies at law.
4.5 Outsource Telecoms shall not be required to deliver any products or render any services to the Customer for so long as the Customer is in arrears with any payment owing to Outsource Telecoms from any cause.
4.6 Payment may not be withheld pending the settlement of any claims or disputes. In the event of any amount due to Outsource Telecoms being handed to a legal office for collection, the Customer shall be liable for all fees including collection fees, tracing fees and all other legal charges thereby incurred by Outsource Telecoms upon the scale as between attorney and own client.
5.1 Outsource Telecoms shall be entitled at its sole discretion to employ agents or subcontractors to provide all products and/or services, or parts thereof.
6.1 Where services are to be provided, and/or products are to be installed at the Customer’s location, the following shall apply:
6.1.1 The Customer must at own expense ensure that the premises are suitably equipped and comply with all relevant specifications and requirements, including the acquisition of any necessary consents or licences from owners or competent authorities (governmental, municipal or other). Outsource Telecoms does not warrant or represent that any such consent or license will be granted, and such failure shall not invalidate any order accepted by Outsource Telecoms;
6.1.2 Outsource Telecoms requires from the Customer unrestricted access to the premises, during reasonable hours in order to perform its functions;
6.1.3 Outsource Telecoms cannot accept any responsibility or liability for damage loss or theft which may occur at the Customer’s premises whosoever arising;
6.1.4 Outsource Telecoms will endeavour to complete all services by the quoted dates. Any such dates are estimates only, and are not binding. Time is not of the essence for the provision or completion of services.
7.1 Ownership in and to the products sold shall only pass to the Customer upon payment of the full purchase price.
7.2 Outsource Telecoms reserves the right to deliver products ordered subject to availability, as and when the products are made available to Outsource Telecoms. Time is not of the essence for the delivery of the product.
7.3 No claim in respect of shortages, defects or damage to products sold or licensed shall be entertained unless made in writing and received by Outsource Telecoms within 7 (seven) calendar days from date of delivery of product. A copy of the original invoice must accompany any such claim.
7.4 The Customer shall not be entitled to return any product to Outsource Telecoms without the express consent of Outsource Telecoms. Outsource Telecoms shall at its discretion be entitled not to accept any products returned if they are not in original condition and complete (with all packaging, documentation, manuals and accessories).
7.5 With respect to proven shortages, material defects or damaged product(s), Outsource Telecoms sole responsibility shall be, at its option, the exchange of the product for a similar product, or the refund of the purchase price and/or licence fees in return for the product(s). The Customer shall be responsible for all inward bound costs of returning such product(s).
8.1 Ownership to and in any Software licensed to the Customer shall remain with Outsource Telecoms and/or its licensors.
8.2 All software delivered to the Customer shall be licensed for use by the Customer strictly in accordance with the terms and conditions of the standard licence applicable to the specified software licensed. Acceptance of delivery by the Customer shall constitute acceptance of such terms and conditions, even where no written licence has been signed by the Customer.
8.3 Software, where packaging has been opened, is not returnable.
8.4 Outsource Telecoms will issue to the Customer the same warranties as provided to Outsource Telecoms by the developer, distributor, manufacturer or licensor of the product sold or licensed. The equivalent disclaimers and limitations of liability in respect of that product will apply.
9. Possession, Control And Risk:
9.1 All risk in and to the products shall pass to the Customer upon delivery thereof.
9.2 Outsource Telecoms shall not be liable under any circumstances for any loss or any damage whatsoever, whether direct, indirect, punitive, incidental or consequential, caused by negligence or otherwise, which may be sustained by the Customer resulting directly or indirectly from the non-delivery or non-performance of products or services or late delivery or late performance of the products or services or due to any other cause whatsoever.
9.3 With respect to proven shortages, material defects or damaged product(s), Outsource Telecoms sole responsibility shall be, at its option, the exchange of the product for a similar product, or the refund of the purchase price and/or licence fees in return for the product(s). Such returns are subject to Outsource Telecoms standard product return policies.
9.4 No further claims of whatsoever nature shall be entertained.
10.1 The Customer shall be solely responsible for the insurance policy to be registered upon the equipment and/or products and shall provide Outsource Telecoms with written proof thereof upon request from time to time.
11.1 Orders may not be cancelled in whole or in part, or varied in any manner whatsoever, unless agreed to in writing by Outsource Telecoms. Where cancellation is agreed, the Customer shall be liable to pay Outsource Telecoms a cancellation fee amounting to 30% (thirty percent) of the total order, or total value of the rental contract or lease agreement.
11.2 Where Lease or Rental agreements are cancelled by the Customer, at least seven days written notice is required. The cancellation of these methods of payment has no bearing whatsoever on the cancellation of the official order. An alternative method of payment will then be required or a 30% (thirty percent) cancellation fee as stipulated in clause 11.1.
11.3 In the event that the Client cancels any financing agreement with regard to any products supplied by Outsource Telecoms, a penalty levy of 8% (Eight Per Centum) of the total amount in financing outstanding at date of cancellation shall be levied against the Client.
11.4: If a client has been offered ownership of any rented goods, this will only be honoured if the customer is in possession of an ownership letter signed by a director of Outsource Telecoms and further effects payment of the current rental times three months to Outsource Telecoms for ownership of the goods. All goods remain the property and are registered on Outsource Telecoms assets register until full ownership payment is received.
12.1 Should the Customer commit a breach of any obligation under these terms and conditions (save for a breach of Payment), then Outsource Telecoms, at its sole discretion, may give written notice of such breach to the Customer and suspend or terminate services. In such event, Outsource Telecoms shall request the Customer to remedy said breach within 7 (Seven) days of receipt of such notice. Should the Customer omit or fail to remedy said breach to the reasonable satisfaction of Outsource Telecoms, then Outsource Telecoms shall be entitled to cancel the agreement on written notice to the Customer. Exercise of rights under this clause shall be without prejudice to either party’s rights and remedies at law.
12.2 Should the Customer breach any material terms or conditions, then Outsource Telecoms shall be entitled to summarily cancel the agreement on written notice to the Customer, in addition to any rights which it may have to claim damages from the Customer.
13. Acts Of Insolvency:
13.1 In the event of the Customer committing an act of insolvency, or being placed under provisional or final judicial management, liquidation or sequestration, Outsource Telecoms reserves the right to cancel any sale contract or order and to stop further performance of services or delivery of products.
Separate, divisible agreement
14.1 This clause is a separate, divisible agreement from the rest of this Agreement and shall:
14.1.1 not be or become void, voidable or unenforceable by reason only of any alleged misrepresentation, mistake, duress, undue influence, impossibility (initial or supervening), illegality, immorality, absence of consensus, lack of authority or other cause relating in substance to the rest of the Agreement and not to this clause. Outsource Telecoms has the sole discretion to refer any issue to be settled by arbitration or in terms of clause 24.
14.1.2 remain in effect even if the Agreement terminates or is cancelled.
Disputes subject to arbitration
14.2 Any dispute arising out of or in connection with this Agreement or the subject matter of this Agreement including, without limitation, any dispute concerning:
14.2.1 the existence of the Agreement apart from this clause;
14.2.2 the interpretation and effect of the Agreement;
14.2.3 the Parties’ respective rights or obligations under the Agreement;
14.2.4 the rectification of the Agreement;
14.2.5 the breach, termination or cancellation of the Agreement or any matter arising out of the breach, termination or cancellation;
14.2.6 damages in delict, compensation for unjust enrichment or any other claim, whether or not the rest of the Agreement apart from this clause is valid and enforceable;
14.2.7 may be decided by Arbitration as set out in this clause and in terms of clause 14.1.1.
14.2.8 in the event that Outsource Telecoms has elected to refer the matter to Arbitration the guidelines set out hereunder will be applicable.
Appointment of arbitrator
14.3 The Parties shall agree on the arbitrator who shall be an attorney or advocate on the panel of arbitrators of the Arbitration Foundation of Southern Africa (“AFSA”). If agreement is not reached within 10 days after either Party in writing calls for agreement, the arbitrator shall be an attorney or advocate nominated by the Registrar of AFSA for the time being.
14.4 The request to nominate an arbitrator shall be in writing outlining the claim and any counterclaim of which the Party concerned is aware and, if desired, suggesting suitable nominees for appointment, and a copy shall be furnished to the other Party who may, within 7 days, submit written comments on the request to the addressor of the request.
Venue and period for completion of arbitration
14.5 The arbitration shall be held in Johannesburg and the Parties shall endeavour to ensure that it is completed within 90 days after notice requiring the claim to be referred to arbitration is given.
Arbitration Act – rules
14.6 The arbitration shall be governed by the Arbitration Act 1965 or any replacement Act and shall take place in accordance with the Commercial Arbitration Rules of AFSA.
Arbitrator may apply equity
14.7 The arbitrator need not strictly observe the principles of law and may decide the matters submitted to him according to what he considers equitable in the circumstances.
15.1 Outsource Telecoms gives no warranties or undertakings to the Customer whatsoever with regard to product or services, and all implied or residual warranties are hereby disclaimed .and excluded.
16. Copyright and Intellectual Property:
16.1 The Outsource Telecoms website is operated by Outsource Group. The contents of this website are the property of the Outsource Group. Copyright subsists in this website and it is copyright protected by international copyright laws. No part of this work may be reproduced, published, performed, broadcasted, adapted or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the copyright owner. Modification of the materials or use of the materials for any other purpose is a violation of Outsource Group’s copyright and other proprietary rights. ‘Outsource’, Outsource Group, Outsource Telecoms and the other Outsource Group’s trademarks are registered and pending trade marks on the South Africa Trade Mark Register. ‘Outsource’, Outsource Group, Outsource Telecoms and other Outsource trademarks, trade names, service marks and logos appearing on the website are proprietary trademarks of the Outsource Group and any of its subsidiaries. The use of any of our trademarks or any other content on this website is strictly prohibited.
16.2 Unauthorized use or reproduction of any intellectual property, information or content, or parts thereof, is strictly prohibited.
16.3 Outsource Telecoms shall not be prevented from using for any purpose, any know-how or experience including skills and techniques gained or arising from the provision of services.
16.4 Unless agreed by the parties to the contrary, the copyright and all other intellectual property rights whatsoever in all materials developed in providing services, including all documentation and other materials, are and shall remain vested in Outsource Telecoms or its Licensors. The Customer and Outsource Telecoms shall do all such acts as may be reasonably required for the purpose of preserving such vesting.
17. Terms and Conditions of Maintenance and Service Settlements:
Outsource Telecoms Agrees To:
17.1 Maintain the equipment in an efficient operating condition. Outsource Telecoms shall not be liable for any loss, including consequential loss, arising from the malfunction or failure of the equipment or any other cause whatsoever. Any repairs or service required by the customer due to misuse or negligence or for no technical reason or outside normal working hours may, at Outsource Telecoms option, be charged to the customer in accordance with Outsource Telecoms current service charges and conditions.
17.2 This agreement covers the standard service radius of 50 kilometres from any authorized Outsource Telecoms service centre. Installations outside the radius are subject to an additional travelling charge.
17.3 Supply consumables at Outsource Telecoms preferred prices applicable at the date of delivery of such consumables to customers with continuous service agreements.
17.4 No representation, verbal or otherwise, made by Outsource Telecoms or its representative, shall be binding unless reduced to writing and signed by both parties.
17.5 Outsource Telecoms agrees to service the product for a minimum of five (5) Years.
The Customer Agrees To:
17.6 Pay Outsource Telecoms as set out in the schedule of charges overleaf. These charges include service, parts drum and labour and may be varied from time to time.
17.7 Outsource Telecoms review of charges as contemplated in paragraph 17.9 above is designed to cater for the effects of inflation and other increases in labour and travelling costs, and assumes that Rand/foreign currency exchange rate fluctuations will be of a minor nature. If however, unfavourable exchange rates are experienced, Outsource Telecoms reserves the right, at any time, to review the charges applied under this agreement, to cater for such unfavourable exchange rates. Such review will be construed as a variation as noted in clause 17.9 above.
17.8 Pay amounts due to Outsource Telecoms on receipt of invoice, failing which Outsource Telecoms may summarily and without notice suspend the supply of service until all outstanding amounts due to Outsource Telecoms are paid.
17.9 Provide access at any time during normal working hours to any authorized representative of Outsource Telecoms for any of the purposes of this agreement.
17.10 Accept liability for damage to the equipment if damage is due to negligence on the part of the customer or its employees or persons who have access to the equipment. As well as accept liability for damages to equipment where damage is by “Force Majeure”
17.11 Inform Outsource Telecoms at least one week in advance should the Customer require the unit to be recited. The Customer agrees to pay Outsource Telecoms reciting and installation charges at its then current pricing.
17.12 Allow Outsource Telecoms to cede its right and obligations under this agreement without prior notice.
17.13 Service charges escalate by 10 to 15% annually.
18. Duration of Agreement and Service Settlements:
18.1 This agreement shall commence on installation of the equipment and shall continue for an initial period of 5 years and:
18.2 Shall continue for a further period of one year thereafter unless and until terminated by the customer giving Outsource Telecoms written notice of termination, provided that such notice shall not be effective if given less than ninety days before the end of the initial period or less than ninety days before the end of the further period of one year.
18.3 During the initial period of 5 years, or the further period of one year, in the event of the customer terminating the agreement, the customer shall be obliged, at the election of Outsource Telecoms, to pay the monthly service charge then being charged, multiplied by the number of months remaining to complete the initial period, or the further period of one year.
18.4 Outsource Telecoms is entitled to terminate the agreement at any time, prior to the expiry of the initial period of 5 years, upon not less than 90 days written notice.
18.5 The customer acknowledges that the payments referred to in paragraph 20.3 above shall constitute agreed damages which will be payable to Outsource Telecoms in the event of termination by the customer prior to the completion of the initial 5 year or any further period of one year as stipulated in Clause 20.1 below.
18.6 A minimum billing of R280-00 monthly will be charged thus covering unlimited call outs.
18.7 It is a condition of this agreement that all consumables, spares and servicing shall be obtained by the customer from Outsource Telecoms.
18.8 The Customer agrees that he may not cede any of his rights or obligations under this Agreement without prior written consent by Outsource Telecoms.
19.1 This Agreement may be executed in any number of counterparts, all of which taken together will constitute one and the same agreement.
20. Whole Agreement:
20.1 This Agreement represents the entire agreement between the Parties on the subject matter contained herein and shall supersede all representations, promises and proposals, whether they were oral or written. No amendment, cancellation, addition to or deletion of this Agreement shall be of any force or effect unless and until reduced to writing and signed by an authorised representative of each Party.
21.1 If any provision of this Agreement is judged to be invalid, the validity of any other provisions shall not be affected and the invalid provision shall be deemed to be deleted, provided however that the Parties shall use their best endeavours to achieve the purpose of the invalid or unenforceable provision by a new legally valid provision.
22.1 No indulgence granted by a Party shall constitute a waiver of any of that Party’s rights under this Agreement, accordingly, that Party shall not be precluded, as a consequence of having granted such indulgence, from exercising any rights against the other Parties which may have arisen in the past or which may arise in the future.
23. Applicable Law:
23.1 This Agreement shall be interpreted and implemented in accordance with the law of the Republic of South Africa.
24.1 The Parties hereto consent to the jurisdiction of any Magistrate’s court having jurisdiction, notwithstanding that the amount of the claim may exceed the jurisdiction of that court or for the purposes of all or any legal or other proceedings arising out of or in connection with this agreement subject to clause 14.1.1.
25. Addresses & Notices:
25.1 For the purposes of this Agreement, including the giving of notices and the serving of legal process, the Parties choose domicilium citandi et executandi (“domicilium”) as follows:
25.1.1 Outsource Group:
Kyalami Business Park
25.2.1 The Customer:
The Address at which the equipment and/or products are installed, or the premises at which services are rendered from time to time
25.2 Party may at any time change that Party’s domicilium by notice in writing to each of the other Parties, provided that the new domicilium is in the Republic of South Africa and consists of, or includes, a physical address at which process can be serviced, such new address being effective on receipt by the addressee of such written notice.
25.3 Any notice given in connection with this Agreement shall:
25.3.1 be delivered by hand; or
25.3.2 be sent by prepaid registered post; or
25.3.3 be sent by telefax (if the domicilium includes a telefax number),
25.3.4 to the domicilium chosen by the Party concerned.
25.4 A notice given as set out above shall be deemed to have been duly given:
25.4.1 if hand delivered, on the date of delivery;
25.4.2 if sent by registered post, 7 days after posting;
25.5 if sent by telefax, on the day that the telefax is transmitted, provided the sender has in hand confirmation of successful transmission.
26.1 In the event that the client is a legal person the signatory hereto binds himself as surety and co-principal debtor for the due payment of all invoices issued by Outsource Telecoms to the Customer.