scourge of Till Fraud - It happens more
than you think
Crime in the UK is estimated at well
above the £1/2 billion mark per
of retail fraud is at point of sale
- till fraud
businesses lose an average of 1% to
retail fraud each year
shows that 25% of employees are totally
honest, 25% are totally dishonest, and
the remaining 50% are swayed by opportunity
staff do not regard consuming goods
or taking goods for personal use as
theft, but as perks of the job
fraud is totally predictable, and is a
function of the degree of security employed.
Awareness significantly reduces your risks.
If you operate tills, all your staff must
be vetted, monitored and spot checked
at all times to ensure that risks are
kept to a minimum. Detection methods must
be robust, resilient and adequate if they
are to combat the scourge of rogue staff
perpetrating till fraud. Once theft or
fraud is detected, the culprits must be
caught sooner rather than later, and sanctions
imposed within the limits of the law:
and punishment of offenders
compensation / restitution where possible
of till fraud:
An accomplice ('sweetheart') presents
expensive items for purchase. The till
operator rings up the items - but at a
lower price, or the till operator fails
to register items altogether. This type
of loss shows up later as 'stock shrinkage'.
'No sales' purchases accumulate a cash
surplus in the till, which is then removed
by the end of the shift. 'No sales' should
be exceptional items, and should be checked,
in particular towards the end of the shift.
This however makes heavy demands on management
time - which gives rogue staff the opportunity
they are looking for. Voids are a variation
of 'no sale', with a genuine purchase
cancelled after the client had left the
premises. The surplus is removed from
the till by shift end.
Items of stock are removed from the shelves
in a food store and presented to the check
out for refund. Cash is paid to an accomplice
(sweetheart) or to the till operator.
Where checkouts are equipped with bar-code
scanning devices, the operator passes
two items over the scanning device at
one time so that only one item is recorded,
(normally the low value item).