How to claim JSA without using the Government Gateway

S. Rotheram made this Freedom of Information request to Department for Work and Pensions

The request was successful.

From: S. Rotheram

Dear Department for Work and Pensions,
This is a request under Freedom of Information Act.
How does a person who wishes to claim JSA do so if they do not wish
to to use the Government Gateway?
Could you please provide me with any information that explains
clearly the steps a claimant would take in such circumstances.
Thank you.

Yours faithfully, S. Rotheram.

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From: DWP freedom-of-information-requests
Department for Work and Pensions

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By the next working day your request will be forwarded to the relevant
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From: Operations FOI Requests
Department for Work and Pensions


Attachment 4029 response.pdf
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S Rotheram
 
Please see copy of your FoI request attached
 
 
 
 
DWP Freedom of Information Request Team
 
 
 
 
 

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From: S. Rotheram

Dear DWP freedom-of-information-requests,
Thank you for your prompt reply. In that reply you stated :-
"For Jobseeker’s Allowance claims, all claimants who meet the
criteria for claiming online will be required to do so."
Could you please give me or direct me too the claimants "criteria
for claiming online".
Thank you.

Yours Faithfully, S. Rotheram

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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From: Operations FOI Requests
Department for Work and Pensions


Attachment Response IR 690 Rotheram.pdf
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Dear Mr Rotheram
 
Please find attached the reply to your recent Freedom of Information
internal review request, reference number IR 690:
 
 
 
Thank you
 
DWP Freedom of Information Team
 
 
 
 

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S. Rotheram left an annotation ()

Hello. The important part from the DWP's first answer (VTR 4029) is this :-
"If a claimant refuses to make their application online, and they are not eligible for a telephony gather, then they can request a clerical form JSA1 (or a form JSA4RR, if they are reclaiming JSA) to complete."

The important part from the DWP's second answer (IR 690) is this :-
Q "Could you please give me or direct me too the claimants "criteria for claiming online".
A. "Anyone can request copies of information which a public authority already holds in a recorded form, but the Freedom of Information Act does not require the Department to provide opinions or explanations, generate answers to questions, or create or obtain information it does not hold.
While your request would involve the creation of new information, I can provide a summary of the criteria considered when determining if a claimant can claim online:"

They (DWP) do then go on to and list a load of reasons for not claiming online, that presumably they must have just made up out of thin air.
I recommend that people read and digest both DWP answers, fully.

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From: S. Rotheram

Dear DWP freedom-of-information-requests,
Thank you for your reply (IR690). In that reply you state "If
claimant makes telephone contact the Contact Centre Agent will use
the scripted diagnostic questions to make that assessment based on
the responses provided by the claimant;"

With this(your)statement in mind could you please supply me with
any written information that this process is voluntary and
consensual for the claimant? or Not voluntary and consensual for
the claimant? Could you please supply me with a copy of the
"scripted diagnostic questions" as mentioned in your statement?
Thank you.

Yours Faithfully, S. Rotheram

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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From: S. Rotheram

Dear DWP freedom-of-information-requests,

It is more than twenty days since I put in my request. By law you
should have answered it. I expect an answer by close of business
Mon 28/10/2013. Thank you.

Yours Faithfuly,
S. Rotheram

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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From: S. Rotheram

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Department for Work
and Pensions's handling of my FOI request 'How to claim JSA without
using the Government Gateway'.

It is now over 20 days since I sent in my request. By law and by
now I should have had an answer from you (DWP). Could you please
answer my request and give me an explaination for the delay?

A full history of my FOI request and all correspondence is
available on the Internet at this address:
https://www.whatdotheyknow.com/request/h...

Thank you.

Yours faithfully, S. Rotheram.

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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Ray Playforth left an annotation ()

"Where a claimant does not have access to their own computer, they will
be asked to make use of alternative internet providers, for example friends and family ..."

Nice to know that friends and family of new JSA claimants are being regarded as alternative internet providers by the DWP without so much as by your leave.

Perhaps friends and family members should invoice DWP for costs incurred in performing a function that they employ paid staff to carry out.

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From: Operations FOI Requests
Department for Work and Pensions


Attachment FOI 4605 IR 809.pdf
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Attachment Attachment.pdf
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Dear Mr Rotheram
 
Please find attached our response to your recent Freedom of Information
request and subsequent review.
 
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 

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From: Operations FOI Requests
Department for Work and Pensions


Attachment FOI 4605 IR 809.pdf
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Attachment Attachment.pdf
34K Download View as HTML


 
 
Dear Mr Rotheram
 
Please find attached our response to your recent Freedom of Information
request and subsequent review.
 
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 

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From: Operations FOI Requests
Department for Work and Pensions


Attachment 3a WDTK 4605 809.pdf
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Attachment JSAOL script.pdf
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Mr Rotheram
 
Please see copy of your FoI request attached
 
 
 
 
DWP Freedom of Information Request Team
 
 
 
 
 

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From: S. Rotheram

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Department for Work
and Pensions's handling of my FOI request 'How to claim JSA without
using the Government Gateway'.

Thank you for your reply. However, you did not explain to to me why
there was such a long delay before you gave me an answer. Had you
been more prompt with your answer I would not have had to seek an
internal review. Could you do me the courtesy of explaining the
long delay in your response?
I still have a few points that need some clarification. I therefore
seek an internal review of th handling of this request. In I R 690,
in answer to the question; "Could you please give me or direct me
too the claimants "criteria for claiming online"." you state this
"Anyone can request copies of information which a public authority
already holds in a recorded form, but the Freedom of Information
Act does not require the Department to provide opinions or
explanations, generate answers to questions, or create or obtain
information it does not hold. While your request would involve the
creation of new information, I can provide a summary of the
criteria considered when determining if a claimant can claim
online: ......." If as you have stated my "request would involve
the creation of new information". Could you please tell me where
the information you produced came from and/or direct me to its
source?
Also in answer to IR 690 you stated ""If claimant makes telephone
contact the Contact Centre Agent will use the scripted diagnostic
questions to make that assessment based on the responses provided
by the claimant;" and I asked "With this(your)statement in mind
could you please supply me with any written information that this
process is voluntary and consensual for the claimant? or Not
voluntary and consensual for the claimant?"
The answer you eventually gave me in FoI 4605/IR 809 is both
inaccurate and evasive. It is inaccurate because the process I was
asking about was the physical process of using a telephone to make
a claim and engaging in said process. I was NOT asking about
claiming online. So I will ask again, do you have any recorded
information that this process (TELEPHONE) is: A/ Voluntary and
consensual for the claimant? B/ Not voluntary and consensual for
the claimant? For the sake of clarity could you answer both
questions A and B please?
In FoI 4605/IR 809 you state that in answer to my misinterperated
question "There is no information available about the JSA Online
process being voluntary." This answer is evasive and could be
misread and/or misunderstood so for the sake of clarity could you
answer this question: Could you please supply me with any recorded
information that claiming JSA on line is NOT voluntary and
consensual? Thank you. I look forward to hearing from you.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
https://www.whatdotheyknow.com/request/h...

Yours faithfully, S. Rotheram

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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refuted left an annotation ()

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From: S. Rotheram

Dear DWP freedom-of-information-requests,
"...the Commissioner considers that a reasonable time for
completing an internal review is 20 working days from the date of
the request for review. There may be a small number of cases which
involve exceptional circumstances where it may be reasonable to
take longer. In those circumstances, the public authority should,is
a matter of good practice, notify the requester and explain why
more time is needed."

It is now well more more than 20 working days since I put in a
request for an Internal Review. Please could I have an explanation
of why there is a delay in dealing with my request and why more
time is needed? I look forward to hearing from you. Thank you.

Yours sincerely, S. Rotheram

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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From: S. Rotheram

Dear DWP freedom-of-information-requests,

Your response to my request for an internal review is now overdue.
Neither have you had the courtesy to to explain why there has been
a delay. I expect a reply to my request by close of business on
Wednesday 22 January 2014. You are now in breach of the F.O.I. Act.
.
Yours faithfully, S. Rotheram.

S. Rotheram

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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From: S. Rotheram

Dear DWP freedom-of-information-requests,

Just for the record. A full history of my FOI request and all
correspondence is available on the Internet at this address:
https://www.whatdotheyknow.com/request/h...

Yours faithfully, S. Rotheram.

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
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Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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From: S. Rotheram

Dear DWP freedom-of-information-requests,

This is a request for an Internal Review. On the 19 November 2013,
I asked for an Internal Review to clarify some points regarding
this request ( which incidentally, was originally raised on 23
August 2013). My request for that last Internal Review (dated
19/11/2013) is now overdue. You have now exceeded the 40 working
day deadline. It is now 46( 27/1/2014) working days days and
counting. The guidelines for the F.o.I. Act state that you should
have, by now, at least given me a reason for your delay in
responding to my request. As it stands now, you are in breach of
the Freedom of Information Act 2000, for both the the lack of
explaination and exceeding the time limit for an Internal Review.
Please answer my request for an Internal Review (dated 19/11/2013).
Your flagrant breach of the F.o.I Act is disgraceful. I have
already got a letter of complaint typed up and ready to go to the
I.C.O. I am aware that you will probably treat this missive as a
new request and will start counting another 20 working days before
you deign to give me an answer to my request for an Internal Review
(dated 19/11/2013). I will therefore wait another 20 working days
(I will not wait 40) and if I do not receive a reasonable and
adequate response I will be complaining immediately to the I.C.O.

A full history of this request can be found on the internet at
https://www.whatdotheyknow.com/request/h...

Yours Faithfully, S. Rotheram.

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From: DWP freedom-of-information-requests
Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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From: Operations FOI Requests
Department for Work and Pensions


Attachment FOI 4605 IR 809.pdf
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Attachment Attachment.pdf
34K Download View as HTML


Dear Mr Rotheram,
 
In response to your further review of FoI 4605, this was answered on the
15 November 2013 to your WDTK address under review ref: IR809.
 
 
 
Dear Mr Rotheram
 
Please find attached our response to your recent Freedom of Information
request and subsequent review.
 
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 

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S. Rotheram left an annotation ()

Thanks Ray Playforth, Refuted, Followers and Passers By. I have obviously touched a nerve with the DWP. The answer is this :-
"If claimants are unwilling to use the JSA Online service then they can make a paper-based claim instead".
I just wanted them to admit(the above) this without all the caveats.
Complaint made to the I.C.O.

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From: Operations FOI Requests
Department for Work and Pensions


Attachment IR 851and IR 6 response.pdf
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Dear S Rotheram,

 

Please find attached DWP response to your recent Freedom of Information
review requests.

 

 

Yours Sincerely

 

 

DWP Operations

FOI Team

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S. Rotheram left an annotation ()

"c] We hold no recorded information that claiming JSA online is not voluntary and consensual. Claims for benefit can be made by any of the methods allowed for by the law for the particular benefit concerned (the Social Security (Claims and Payments) Regulations 1987). Regulation 4ZC of those Regulations allows JSA to be claimed electronically by those who want to and are able to claim by that method. We encourage claims to be made online where possible but THAT DOES NOT AND CANNOT LEGALLY PRECLUDE JSA BEING CLAIMED BY ONE OF THE ALTERNATIE METHODS(My caps)."
The form you need is "clerical form JSA1 (or a form JSA4RR, if they are reclaiming JSA)".
Thank you ICO.

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