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Germanwings GmbH
Germanwings-Str. 1
51147 Cologne


Contact us »

Tel.: 0906 294 1918
Calls to this number will be charged at 0.25 GBP a minute plus network extras. Mobile charges may be higher.

Fax: +49 (0) 2203 1027-300

Head Office:

Germanwings-Str. 1
51147 Cologne
CR Nº / Commercial Register Cologne
Tax ID Nº: DE 812060197

Executive Board:

Thomas Winkelmann (Spokesman)
Dr. Axel Schmidt
Oliver Wagner

Chairman of the Supervisory Board:

Karl Ulrich Garnadt


Online Development Germanwings
IT Department Germanwings

Design Internet


denkwerk GmbH
Vogelsanger Straße 66
D-50823 Cologne

Competent supervisory authority

Hermann-Blenk-Straße 26
38108 Braunschweig

Conciliation Body for Public Transport

If your journey was for personal reasons and in the event of a dispute, you can appeal to the impartial cross-operator German Conciliation Body for Public Transport (SÖP, registered association),
Online complaint form

To be used in the event of:

• denied boarding, delay or flight cancellation;
• damage to, the destruction, loss or late delivery of your luggage, or;
• non-compliance with regard to the transport of passengers with disabilities or limited mobility


• you have already contacted Germanwings and have not received an answer within two months or
• you have not reached agreement with Germanwings on the processing of your complaint or the fulfilment of your claims.
• your monetary claim is between 10 € and a maximum of 5,000 €.
• your complaint has not already been processed by a national supervisory authority, e.g. the Federal Office for Civil Aviation, is or was not pending before a court of law, and has not been settled in a similar way.
• your journey was for personal reasons.

We would also draw your attention to the rules of procedure of the German Conciliation Body for Public Transport (registered association).